Job summary
To provide
support to patients with mental health and wellbeing needs within a primary
care setting, working collaboratively with GPs, nurses, social prescribers and
mental health practitioners. The role focuses on early intervention,
prevention, and signposting/referring to appropriate services, supporting
patients to improve their mental health and overall wellbeing.
Main duties of the job
Patient Support and Case Management
- Provide one-to-one support via face to face or telephone consultation for patients experiencing low to moderate mental health issues such as anxiety, low mood, or stress.
- Offer psychoeducation such as motivational interviewing and solution focused approaches.
- Support/signpost patients to access community mental health services, voluntary sector support, and digital mental health tools.
About us
Mewstone Primary Care Network has
a list size of approximately 32,000 patients. The PCN practices are Church View
Surgery, Wembury Surgery, Yealm Medical Practice and Dean Cross Surgery, the
practices share the same ethos of supportive learning.
You will work alongside our GPs,
nurse teams, administrators and extended workforce including clinical
pharmacists, pharmacy technicians, first contact physiotherapist, mental health
practitioner, social prescribing link workers, health & wellbeing coaches
and care co-ordinators.
All network practices are high
achieving practices with a commitment to mentoring and supporting their
staff.
Job description
Job responsibilities
Key Responsibilities:
1. Patient Support and Case Management
- Provide one-to-one support via face to face or telephone consultation for patients experiencing low to moderate mental health issues such as anxiety, low mood, or stress.
- Offer psychoeducation such as motivational interviewing and solution focused approaches.
- Support/signpost patients to access community mental health services, voluntary sector support, and digital mental health tools.
2. Collaborative Working
- Work closely with the PCN Mental Health Practitioner, GPs, practice staff, and social prescribing link workers.
- Liaise with IAPT services, and voluntary organisations.
- Attend PCN meetings.
3. Health Promotion and Education
- Promote positive mental health and wellbeing within the surgery and wider community.
- Provide information, advice, and resources related to mental health self-care, stress management, and resilience.
4. Record-Keeping and Governance
- Maintain accurate and confidential patient records using SystmOne clinical system.
- Contribute to data collection and service evaluation.
- Adhere to safeguarding, confidentiality, and professional standards.
Job description
Job responsibilities
Key Responsibilities:
1. Patient Support and Case Management
- Provide one-to-one support via face to face or telephone consultation for patients experiencing low to moderate mental health issues such as anxiety, low mood, or stress.
- Offer psychoeducation such as motivational interviewing and solution focused approaches.
- Support/signpost patients to access community mental health services, voluntary sector support, and digital mental health tools.
2. Collaborative Working
- Work closely with the PCN Mental Health Practitioner, GPs, practice staff, and social prescribing link workers.
- Liaise with IAPT services, and voluntary organisations.
- Attend PCN meetings.
3. Health Promotion and Education
- Promote positive mental health and wellbeing within the surgery and wider community.
- Provide information, advice, and resources related to mental health self-care, stress management, and resilience.
4. Record-Keeping and Governance
- Maintain accurate and confidential patient records using SystmOne clinical system.
- Contribute to data collection and service evaluation.
- Adhere to safeguarding, confidentiality, and professional standards.
Person Specification
Experience
Essential
- Experience of working in a mental health, social care, or wellbeing setting
- Strong communication and interpersonal skills
- Knowledge of local mental health services and pathways
- Ability to work independently.
- Understanding of confidentiality and data protection
Desirable
- Qualifications/Experience in mental health (e.g., psychology, counselling, mental health nursing)
- Experience working in primary care or community settings
Person Specification
Experience
Essential
- Experience of working in a mental health, social care, or wellbeing setting
- Strong communication and interpersonal skills
- Knowledge of local mental health services and pathways
- Ability to work independently.
- Understanding of confidentiality and data protection
Desirable
- Qualifications/Experience in mental health (e.g., psychology, counselling, mental health nursing)
- Experience working in primary care or community settings
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
