Quality Manager

Synnovis Analytics

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Job summary

We're looking for a highly motivated Quality Manager to join the Quality Team at Synnovis Analytics. The role is based in the South East Haematological Malignancy Diagnostic Service (SE-HMDS) laboratories on the King's College Hospital, Denmark Hill site, and the Blackfriars Hub.

Synnovis Analytics is fortunate to have a strong Quality Team, and the successful candidate will be an integral part of this team. We work together in a supportive framework to move forward quality management and governance processes within Synnovis in conjunction with our operational and clinical colleagues, within Synnovis and our partner NHS Trusts.

You will have HCPC State registration as a Biomedical Scientist or Clinical Scientist. You will hold an MSc, FIBMS or equivalent experience in a similar role, as well as significant experience of quality management (previous Quality Officer or Quality Manager)

Main duties of the job

This managerial role is vital to the clinical governance and risk management of the laboratory services you support. You will ensure these laboratory services are meeting ISO 15189 standards and will supervise UKAS accreditation for each area. You will have a high level of responsibility to ensure the successful delivery of pathology services, in line with our corporate objectives.

The SE-HMDS laboratories provide Immunophenotyping, Cytogenetic and Molecular Diagnostic services to haematologists; covering most of Southeast England. The services are UKAS accredited medical laboratories to ISO15189:2012 and will be undergoing transition to the 2022 standard over the next 6 months

The successful candidate will have management oversight of the SE-HMDS laboratory services Quality Management System (QMS) and be responsible for monitoring and developing this in line with the central Synnovis QMS. They will lead on training of staff in QMS tasks including internal audit, document control and management of non-conformances.

All Synnovis services use QPulse as a quality management database, so experience in the use of this software will be valuable.

The role involves compiling regular reports on the quality management system and which will include updates on key quality indicators and presenting these reports at governance meetings.

About us

Your development and learning

You will have a suite of learning opportunities available through The Synnovis Way Development programme, the Scientific Learning and Development Fund and the Synnovis Academy through which you can receive funding / support for advanced qualifications.

The Synnovis Quality Team work together to constantly share learning and experience, either through regular group meetings or on a one-to-one basis. This provides a supportive and instructive environment to develop quality management skills.

Date posted

21 August 2024

Pay scheme

Agenda for change

Band

Band 8a

Salary

Depending on experience £58,698 to £65,095 per annum depending on experience.

Contract

Permanent

Working pattern

Full-time

Reference number

J206-VIS5890

Job locations

Blackfriars Hub - Friars Bridge Court

41-43 Blackfriars Road

London

SE1 8NZ

Job description

Job responsibilities

At Synnovis, we are currently shaping the future of pathology services by creating a world-leading Hub and Spoke pathology network with our NHS partners. A large part of this modernisation will involve moving 70% of our services to a purpose built, state of the art Hub laboratory in the heart of London. The SE-HMDS services will continue to be based on the KCH Denmark Hill site as they have close links with the Clinical Haematology team. Please do ask your recruiting manager if you wish to find out more.

You will hold a variety of accountabilities in the laboratory environment. These include, but are not limited to:

Provide close support and expert advice to managers in multiple working environments whilst also overseeing quality across your service line(s).

Ensure your area of responsibility complies with all relevant current and future legislation and conforms with the ISO 15189 standard and the recommendations from recognised professional bodies.

Be the first point of escalation for any quality failures, requiring you to evaluate, identify and instruct on corrective actions.

Coordinate and manage audits, complaints, incidents, employee training, quality improvement and assurance, equipment inventory and maintenance through the Quality Management System (QMS).

Lead and liaise with external inspectors/ assessors from regulatory bodies such as UKAS, MHRA and verify the completion of corrective action as required by the reports.

Provide leadership and day-to-day direction to Quality Officers; and help, advise, support and mentor laboratory employees to ensure an effective QMS is in operation.

Act as QPulse administrator and ensure appropriate training is delivered for your service line.

The successful candidate will:

Hold HCPC registration as a Biomedical Scientist or Clinical Scientist

Have significant experience from working in a diagnostic medical laboratory

Have significant experience of laboratory quality management (e.g. previous Quality Lead/Quality Manager role) including experience of UKAS assessments

Have full knowledge of ISO 15189:2022 standard and the ability to implement the correct policies and procedures to implement in relation to quality systems

Have experience of performing audits, investigation of Adverse Incidents and Root Cause Analysis

Possess leadership qualities with experience of coaching and co-ordinating others

Synnovis is a pathology partnership between SYNLAB UK and Ireland,and the NHS, including sites, Guys & St Thomas NHS Foundation Trust and Kings College Hospital NHS Foundation Trust, to deliver and transform pathology services across South East London.

The partnership provides services to 1.7 million people living in South East London, as well as to hundreds of thousands of patients from outside the region who use local healthcare services.

The partnership provides diagnostics, testing and digital pathology for hospital trusts, GP services and other healthcare providers.

Kings College Hospital Foundation Trust is one of the UKs leading NHS Foundation Trusts in specialist teaching. Kings has various divisions including Neurosciences, Haematology, Cancer and Cardiovascular sciences, where there are unlimited opportunities to develop and perfect your career.

Over the last 170 years, Kings has delivered nothing but world class service to all its patients from deprived communities as well as some of the wealthiest in London.