Job summary
Job Summary
Delivering safe and high-quality
standard of care is a key priority for NEMS. The organisations overall strategy,
vision and values outlines that quality, and safety is at the foundation of
everything we do to ensure we offer the best care. This means making sure we
remain focused on meeting the needs of our population with services that are
safe, effective, caring, responsive to peoples needs and well-led. All our
services are safe, effective, compassionate and co-produced with patients,
staff, carers and commissioners to meet changing needs.
To ensure that we deliver high quality
patient care that is safe and responsive to our patients requires confident and
competent staff to deliver the Quality agenda. NEMS has an exciting and
ambitious programme of further improving quality which puts service users and
carers right at the centre
and staff in the driving seat of change.
It is based on the principle that staff will develop their own effective
solutions to improving the processes of delivering high quality services and
care.
Improving quality is about making
healthcare safe, effective, patient-centred, timely, efficient and equitable.
In the history of the NHS, there has never been such a focus on improving the
quality of health services.
Main duties of the job
The postholder will be responsible for
the following areas:
Monitoring
overseeing the delivery of actions from CQC inspections
Understand
historical CQC reports and other external audits to understand the impact for
NEMS, which will require frequent concentration to analyse and assess reports
as well as determining impact and actions for NEMS.
Provide
clear action plans and reports on progress to NEMS Executive team and Board
Management
of any concerns and communication across NEMS services
Prepare
response to the CQC in relation to enquiries and concerns raised.
Managing
and updating information to manage risk reporting
Responsible
for keeping our CQC registration and location information up to date on our
Statement of Purpose and working with our internal teams to support information
sharing.
Managing
the flow of data and information to the CQC.
Supporting
meetings with the CQC.
Supporting
focus groups for CQC assessment and monitoring.
Deliver
bespoke training sessions for those involved within the CQC process, to ensure
colleagues have the relevant understanding of the CQC and NEMS requirements.
Responsible
or NEMS Quality Improvement plan including keeping the QI project log up to
date.
Ensure
all CQC evidence statements are developed and regularly updated to capture
improvements/developments
Undertaking
mock inspections at all sites and creating site action plans to implement and
embed necessary changes
About us
About
NEMS
NEMS CBS is a high
quality, high performing; not-for-profit organisation which delivers integrated
urgent care and urgent primary care services to over 1 million patients.
Responsive, adaptable and continually evolving, we have a reputation for
delivering locally tailored, safe, effective and cost-efficient services with
high levels of patient satisfaction.
We are committed to
investing in our people and have an established programme of learning and
development, successfully developing our own Urgent Care Practitioners and
Advanced Clinical Practitioners.
NEMS currently operates 3
main services: (1) Integrated Urgent Care across Nottinghamshire serving a
patient population of over 1 million, including home visiting, remote
consultation and clinical assessment services; (2) Urgent Treatment Centre provision
located within the A&E Department at QMC, (3) A 24-hour walk-in urgent
primary care service adjacent to Kings Mill Hospital A&E, Mansfield.
NEMS is committed to the
NHS Values (as set out in the NHS Constitution March 2015).
NEMS CBS is a registered
society under the Co-operative and Community Benefit Societies Act 2014.
Job description
Job responsibilities
Delivering safe and high-quality
standard of care is a key priority for NEMS. The organisations overall strategy,
vision and values outlines that quality, and safety is at the foundation of
everything we do to ensure we offer the best care. This means making sure we
remain focused on meeting the needs of our population with services that are
safe, effective, caring, responsive to peoples needs and well-led. All our
services are safe, effective, compassionate and co-produced with patients,
staff, carers and commissioners to meet changing needs.
To ensure that we deliver high quality
patient care that is safe and responsive to our patients requires confident and
competent staff to deliver the Quality agenda. NEMS has an exciting and
ambitious programme of further improving quality which puts service users and
carers right at the centre
and staff in the driving seat of change.
It is based on the principle that staff will develop their own effective
solutions to improving the processes of delivering high quality services and
care.
Improving quality is about making
healthcare safe, effective, patient-centred, timely, efficient and equitable.
In the history of the NHS, there has never been such a focus on improving the
quality of health services.
The CQC Lead will be key to the delivery
of NEMS vision. The post holder will be
reporting to the Head of Quality Governance & IG and will be required to
provide project and programme support other programmes and projects relating to
CQC. The postholder will be required to provide
support in terms of meeting management, managing risk logs, management and the
monitoring of action plans and to develop a Quality Improvement Report.
The postholder will work alongside comms
and other teams as part of NEMS CQC always ready work and other projects.
We want to recruit a diverse workforce,
who are values driven, compassionate and have a desire to deliver high quality
care every day. This role is about improving quality for our patients, their
carers and our workforce.
The postholder will be responsible for
the following areas:
Monitoring
overseeing the delivery of actions from CQC inspections
Understand
historical CQC reports and other external audits to understand the impact for
NEMS, which will require frequent concentration to analyse and assess reports
as well as determining impact and actions for NEMS.
Provide
clear action plans and reports on progress to NEMS Executive team and Board
Management
of any concerns and communication across NEMS services
Prepare
response to the CQC in relation to enquiries and concerns raised.
Managing
and updating information to manage risk reporting
Responsible
for keeping our CQC registration and location information up to date on our
Statement of Purpose and working with our internal teams to support information
sharing.
Managing
the flow of data and information to the CQC.
Supporting
meetings with the CQC.
Supporting
focus groups for CQC assessment and monitoring.
Deliver
bespoke training sessions for those involved within the CQC process, to ensure
colleagues have the relevant understanding of the CQC and NEMS requirements.
Responsible
or NEMS Quality Improvement plan including keeping the QI project log up to
date.
Ensure
all CQC evidence statements are developed and regularly updated to capture
improvements/developments
Undertaking
mock inspections at all sites and creating site action plans to implement and
embed necessary changes
To
work with NEMS clinical teams, operational teams, estates and corporate
services to identify areas of required improvement and delivery required
changes in a timely manner.
To
work with NEMS Comms Lead to ensure our workforce understand the regulatory
requirements of the CQC and the process of an inspection
1. Self-Development
& Mandatory Training
Ensure
all mandatory training as required within your role is kept up to date.
Maintain
a personal development plan.
Job description
Job responsibilities
Delivering safe and high-quality
standard of care is a key priority for NEMS. The organisations overall strategy,
vision and values outlines that quality, and safety is at the foundation of
everything we do to ensure we offer the best care. This means making sure we
remain focused on meeting the needs of our population with services that are
safe, effective, caring, responsive to peoples needs and well-led. All our
services are safe, effective, compassionate and co-produced with patients,
staff, carers and commissioners to meet changing needs.
To ensure that we deliver high quality
patient care that is safe and responsive to our patients requires confident and
competent staff to deliver the Quality agenda. NEMS has an exciting and
ambitious programme of further improving quality which puts service users and
carers right at the centre
and staff in the driving seat of change.
It is based on the principle that staff will develop their own effective
solutions to improving the processes of delivering high quality services and
care.
Improving quality is about making
healthcare safe, effective, patient-centred, timely, efficient and equitable.
In the history of the NHS, there has never been such a focus on improving the
quality of health services.
The CQC Lead will be key to the delivery
of NEMS vision. The post holder will be
reporting to the Head of Quality Governance & IG and will be required to
provide project and programme support other programmes and projects relating to
CQC. The postholder will be required to provide
support in terms of meeting management, managing risk logs, management and the
monitoring of action plans and to develop a Quality Improvement Report.
The postholder will work alongside comms
and other teams as part of NEMS CQC always ready work and other projects.
We want to recruit a diverse workforce,
who are values driven, compassionate and have a desire to deliver high quality
care every day. This role is about improving quality for our patients, their
carers and our workforce.
The postholder will be responsible for
the following areas:
Monitoring
overseeing the delivery of actions from CQC inspections
Understand
historical CQC reports and other external audits to understand the impact for
NEMS, which will require frequent concentration to analyse and assess reports
as well as determining impact and actions for NEMS.
Provide
clear action plans and reports on progress to NEMS Executive team and Board
Management
of any concerns and communication across NEMS services
Prepare
response to the CQC in relation to enquiries and concerns raised.
Managing
and updating information to manage risk reporting
Responsible
for keeping our CQC registration and location information up to date on our
Statement of Purpose and working with our internal teams to support information
sharing.
Managing
the flow of data and information to the CQC.
Supporting
meetings with the CQC.
Supporting
focus groups for CQC assessment and monitoring.
Deliver
bespoke training sessions for those involved within the CQC process, to ensure
colleagues have the relevant understanding of the CQC and NEMS requirements.
Responsible
or NEMS Quality Improvement plan including keeping the QI project log up to
date.
Ensure
all CQC evidence statements are developed and regularly updated to capture
improvements/developments
Undertaking
mock inspections at all sites and creating site action plans to implement and
embed necessary changes
To
work with NEMS clinical teams, operational teams, estates and corporate
services to identify areas of required improvement and delivery required
changes in a timely manner.
To
work with NEMS Comms Lead to ensure our workforce understand the regulatory
requirements of the CQC and the process of an inspection
1. Self-Development
& Mandatory Training
Ensure
all mandatory training as required within your role is kept up to date.
Maintain
a personal development plan.
Person Specification
Experience
Essential
- Previous experience of working within a healthcare setting
- Knowledge of Quality Governance
- Previous experience of leading on projects
- Understanding of local and national policies in relation to regulatory requirements
- Experience of report writing
- Experience of engaging with patients
- Knowledge of PSIRF
- Previous experience of CQC delivery plans
Desirable
- Operating in NHS or social care commissioned services
- Experience in urgent primary care services
- Investigation experience
Qualifications
Essential
Desirable
- Degree Level Education or equivalent experience
- Previous Governance or CQC project training
Skills and Abilities
Essential
- Proven ability to form and develop effective relationships with workforce and external parties.
- Strong communicator with excellent interpersonal skills
- Flexible and proactive approach
- Ability to work under pressure with a calm and measured approach
- Able to demonstrate a considered approach towards workforce problem solving / people management for common workforce issues
- Desire to learn and progress
- Ambitious
- Excellent verbal & written communication
- Organise self and use own initiative.
- Excellent time management skills
- Excellent interpersonal skills and empathetic
- Team player
Desirable
- Genuine interest improving our service users journey and the service we offer
- Ability to work flexibly across home-based and sites.
Person Specification
Experience
Essential
- Previous experience of working within a healthcare setting
- Knowledge of Quality Governance
- Previous experience of leading on projects
- Understanding of local and national policies in relation to regulatory requirements
- Experience of report writing
- Experience of engaging with patients
- Knowledge of PSIRF
- Previous experience of CQC delivery plans
Desirable
- Operating in NHS or social care commissioned services
- Experience in urgent primary care services
- Investigation experience
Qualifications
Essential
Desirable
- Degree Level Education or equivalent experience
- Previous Governance or CQC project training
Skills and Abilities
Essential
- Proven ability to form and develop effective relationships with workforce and external parties.
- Strong communicator with excellent interpersonal skills
- Flexible and proactive approach
- Ability to work under pressure with a calm and measured approach
- Able to demonstrate a considered approach towards workforce problem solving / people management for common workforce issues
- Desire to learn and progress
- Ambitious
- Excellent verbal & written communication
- Organise self and use own initiative.
- Excellent time management skills
- Excellent interpersonal skills and empathetic
- Team player
Desirable
- Genuine interest improving our service users journey and the service we offer
- Ability to work flexibly across home-based and sites.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
