Communications And Engagement Assistant

Job responsibilities

Communications and engagement

Digital communications develop and maintain our social media channels, newsletter, website, and our Grow Notts Primary Care App to promote our offers.

Design and creative support creation of publication designs and branding for our communications platforms.

Communications campaign planning help to plan activities and coordinate campaigns to raise awareness and understanding of our offers.

Content writing work with team members to simplify technical and complex information and write copy on our offers that is tailored to different audiences and channels.

Internal communications keep team members informed of task progress in a timely manner, respond to all internal queries and encourage staff to submit content requests.

Event public relations create social media hashtags for events, take and share photos and videos, build community interactions, and do sound bite interviews with delegates.

Video editing edit and brand recordings of our online events and promote via our YouTube channel.

Analysis and evaluation support collection, analysis, and reporting of communication engagement data, evaluate effectiveness and make evidence-based improvements.

Communications Group Chair review performance of our digital communications and implement feedback from colleagues.

External communications networks build close relationships with communications teams across our partner organisations and share each others content.

Brand and reputation increase the visibility of NATH across Primary Care, and seek opportunities for local, regional, and national award recognition.

Equity, Diversity, and Inclusion (EDI) promote and maintain understanding of EDI, complete equality impact assessments on communications, champion digital accessibility.

Business administration

Customer service answer and filter queries received through various communications channels in a timely, positive, and helpful manner.

Active participation input into meeting discussions, provide recommendations and ideas, consistently complete actions to deadlines.

Meeting administration support with meeting organisation, develop agendas, take minutes and actions, and set-up equipment.

Event support provide digital support for ad-hoc events, resolve access issues, monitor online chats, check attendance registers, and circulate evaluation surveys.

Standard Operating Procedures (SOPs) develop, review and improve communications and engagement processes and procedures to enable business continuity.

Training upskill team members on our digital systems and communication processes as part of their induction, when needed or to provide cover when on leave.

Ad-hoc support cover Operations Team members key roles and responsibilities when they are on leave and proactively help all team members during busy periods.

Continuous development ask questions, be willing to learn new skills, and continuously seek to enhance our communications and customer service.

Experience

Essential

• Experience of using Microsoft Office Applications (Outlook, Word, Excel and PowerPoint), Microsoft Windows, email and the internet.
• Experience of using social media, newsletter platforms and websites.
• Experience of creating posters, presentations and graphics for publications.
• Experience of developing a campaign plan.
• Experience in delivering against competing priorities and deadlines.
• Supporting others to deliver against project criteria.
• Working in a team environment.
• Working to set protocols and procedures.

Desirable

• Experience of developing communication plans and campaigns for different projects.
• Experience of supporting events.

Skills/Abilities

Essential

• Good organisational skills and an ability to work under pressure.
• Ability to interpret and create concepts from briefs that are aligned with the brand and identity guide.
• Simplifying large information into tailored and engaging communications for specific channels.
• Able to post tailored, creative and engaging content across Facebook, LinkedIn, Instagram, WhatsApp, YouTube, Eventbrite, newsletter, mobile apps and website.
• Skills in using creative software such as Adobe Illustrator and Premiere Pro.
• Video editing.
• Able to prioritise a busy and diverse workload.
• Consistently meets deadlines and work standards.
• Excellent document file organisation and management.
• Evidence of good communication skills, both verbal and written.
• Must be a team player.
• Reliable and dependable member of the team.
• Able to work with limited supervision.
• Able to use own initiative and be innovative within the appropriate scope of the role.
• Professional email and telephone manner.
• Good spelling and grammar.
• Attention to detail.
• Minute / note taking.
• IT skills, including SharePoint.
• Project support and administration skills.
• Interpersonal and communication skills.
• Maintains accurate and organised records.
• Passion to build an effective communications service.
• Being customer focussed.
• Able to create standard operating procedures.

Desirable

• Skills in using Mailchimp and Hootsuite.
• Understand how to interpret social media analytics (Facebook, LinkedIn, Instagram), newsletter analytics (e.g., through Mailchimp), and Google Analytics for websites - suggesting improvements based on evidence.
• Skills in photography, videography and design.
• Able to create digital dashboards from data.

Qualifications

Essential

• 5 GCSEs or equivalent (this must include A*- C in Maths and English Language or equivalent).
• A Levels or equivalent covering communications, marketing, or media.
• Degree or NVQ/QCF Level 3/4 qualification (or equivalent experience) in digital marketing, marketing, communications, media management or new media

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).