Rota Team Coordinator

Job description

Job responsibilities

As a Rota team Coordinator, you will be the first point of contact for any rota queries we receive from our Nurse, GP, HCA and Registrar workforce.

Your main duties will include the day-to-day management of our GP and Nurse rota by ensuring all vacant shifts are filled to the agreed establishments and to monitor/respond to all queries received in the rota team email inbox.

In addition, you will also provide administrative support to the wider NEMS teams.

Key Relationships

GPs and clinical staff

Shift Leaders

Operational Staff

Driver/Doctor Assistants

NEMS Management Team

Main Duties and Responsibilities

Ensure NEMS Clinical and Non-Clinical rota management issues are appropriately handled in accordance with NEMS Policies and Procedures, seeking advice and support as necessary.

Day to day operational responsibility for NEMS Clinical and Non-Clinical rotas. Responding to short notice episodes of sickness, shift cancellations, etc.

Proactive and forward thinking to clearly identify gaps and contribute to the filling of vacant shifts to ensure service coverage on NEMS Clinical and Non-Clinical rotas.

Contribute with the development, establishment and delivery of rota rules.

Liaise with agency partners to ensure booking and cancellation requests are actioned.

Support with facilitating OOH placements for GP Trainees.

Attend daily meetings with the Operational Management Team and deputise, where required, in the absence of the NEMS Nurse and GP Rota Manager in other meetings.

General oversight of training requirements ensuring all changes are reflected on the rotas. Communication

Be the main point of contact for day-to-day rota enquiries.

Answer incoming calls promptly and professionally, dealing with inquiries or directing them to the appropriate clinician or department.

Promote a stable and happy working environment by effectively communicating with all NEMS staffing groups.

Build up a good rapport and develop effective working relationships with all NEMS staffing groups. Administrative Support

Assist wider NEMS Operational Management Team with day-to-day administrative tasks where necessary.

Maintain confidentiality and data security in line with organisational policies and GDPR regulations.

Assist with set ups of new starters and support with induction processes.

Assist NEMS Finance Team with invoice processing with daily shift adjustments and the completion of break reports.

Assist NEMS Governance Team with management of mandatory training files.

Team Collaboration

Work as part of a multi-skilled team including medical, nursing, and support staff to deliver accessible healthcare services.

Develop close working relationships with Operational and Clinical Management teams to support service delivery.

Participate in team meetings, contributing to the continuous improvement of patient services.

Assist NEMS Nurse and GP Rota Manager with the implementation of team projects

Person Specification

Qualifications

Essential

• Educate to GCSE standard or
• equivalent standard,
• including English at Grade C
• or above
• Previous general
• administrative and office
• work
• Experience in maintaining
• Information systems
• Excellent IT skills
• Excellent communication
• skills with the ability to
• communicate with staff at all
• levels.
• Ability to manage own time
• and workload.
• Ability to work as part of a
• team as required by the role.
• Work effectively with
• healthcare professionals and
• external agencies.

Desirable

• Customer Service experience
• Workforce planning
• experience
• Work well under pressure.
• Rota experience
• Sales background
• Ability to manage multiple
• tasks.
• Work to deadlines.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NEMS Community Benefit Services Ltd

Address

Forward House

Station Street

Nottingham

NG2 3AJ

Employer's website

https://nemscbs.net/ (Opens in a new tab)