Experienced Telephone Triage Clinician

Job description

Job responsibilities

Professional

Works within respective Code of Professional Conduct.

Be committed to working flexibly within a dynamic environment, responding positively to the changing needs of the service.

Promote and facilitate evidence-based practice.

Demonstrate continual professional (CPD) development through organised or self-directed study/learning and participation in clinical supervision.

Clinical

Always practice within own scope of competence, recognising limitations of clinical practice.

Undertake independently telephone clinical assessments of patients (111, EMAS triage, ED validation etc). In accordance with relevant policies and guidance, and facilitate onward referral to other professionals if required.

Encourage patients to carry out self-care where appropriate, supported by direction to other sources of health and social care information.

Advise callers on the correct use of primary, secondary and emergency healthcare services, and assess and prioritise patients clinical needs in accordance with NEMS policies and guidelines.

Provide advice and support to other clinical staff.

Liaise and communicate clinical information verbally and via technical links with NEMS and health and social care partners to ensure continuity of care for the caller.

Administer medicines under Patient Group Directions as appropriate, or if you have a prescribing qualification to utilise according to local guidelines.

Dispense medicines prescribed by Primary Care Practitioners and doctors in accordance with NEMS policies.

Maintain accurate, contemporaneous record keeping of all interventions with patients, fully utilising computer software systems in place and/or other mediums.

Maintain confidentiality at all times in accordance with legislative and policy requirements.

Act as the patients advocate when required to.

Participate and assist in service evaluation, clinical audit and research as required.

Liaise directly with NEMS GPs and Senior Primary Care Practitioners regarding medicines outside of the individuals normal sphere of competence and medicine-related uncertainties.

Participate in the investigation of complaints, incidents and accidents.

Undertake safe clinical practice within health and safety guidelines.

Work within and be aware of the organisations clinical policies and guidelines.

Maintain own awareness of current health policy relevant to practice.

Be aware of the impact your decisions may have upon the patient and their General Practitioner.

Liaise with other professionals to facilitate direct referrals to other health care providers within the policies of the organisation and 111 FIRST.

Participate in the mentorship of visiting health professionals and students on recognised training programmes.

Recognise and act upon opportunities through consultation to promote public health.

STANDARD ROLE DIMENSIONS:

1. Organisational Management

Attend team meetings as required.

Participate in the annual Performance Review and Development process.

Respond positively to organisational change and participate in the change process.

Work consistently to improve the service provided.

Communicate effectively with your line manager any issues or ideas relating to improvements and developments.

Work flexibly according to the needs of the service and organisation.

2. Staff Management

Supervise and support junior registered and non-registered clinical staff in the provision of patient care.

Delegate appropriately to clinical team members to provide patient care.

Cooperate and support colleagues to ensure safe and effective services.

Work towards becoming a Clinical team coordinator (CTC).

3. Strategic Activities and Service Improvement

Demonstrate understanding of the strategic purpose of NEMS services and service developments and how you contribute to their delivery.

Undertake training and development appropriate to your role as required.

Provide support and guidance to student nurses and other trainees during their work experience

Be proficient in using the IT systems of choice.

Ensure prompt and regular attendance at work

4. Patient Experience

Sign an annual confidentiality agreement.

Work in accordance with confidentiality and information governance requirements.

Promote feedback from patients and carers, using the systems available.

Participate in NEMS patient experience programmes.

Ensure you are always working within relevant policies.

5. Finances

Be aware of the financial implications of decisions and actions.

Work in a manner that promotes the financial stability of the organisation.

6. Health and Safety

Adhere to Health and Safety policies and procedures.

Comply with employee responsibilities under the Health and Safety at Work Act.

Participate in relevant health and safety procedures and training.

Ensure your personal safety is maintained and that of your colleagues and the public.

Ensure all accidents and/or dangerous incidents are recorded and reported, as guided by NEMS policy.

Observe all regulations governing the driving and use of vehicles on the public highways.

Person Specification

Qualifications

Essential

• Registered Healthcare Professional.
• In good standing with their relevant regulator (NMC, HCPC) and meet requirements of revalidation.
• Evidence of relevant post-registration study
• Minor illness/ injury background qualification at level 6 with competencies and experience.
• Working without direct supervision
• At least 3 years post registration experience.
• Previous telephone triage/consultation experience.

Desirable

• Mentorship and/or clinical supervision training.
• Prescribing/ or working towards.
• Use of patient group directives
• Urgent/ Emergency care experience
• Out of Hours working
• Safeguarding experience
• Using Adastra/ICE.
• Awareness of National Quality Requirements for Out of Hours.
• Understanding contractual key performance indicators.
• Awareness of CQC requirements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

NEMS Community Benefit Services Ltd

Address

Forward House

Station Street

Nottingham

NG2 3AJ

Employer's website

https://nemscbs.net/ (Opens in a new tab)