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Head of Operations, Transformation and Resilience

NEMS Community Benefit Services Ltd

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This job is now closed

Job summary

Job Summary

The post holder will be able to demonstrate significant experience in operational management and emergency planning, strategic leadership or operational leadership roles and be familiar with how NHS organisations work. A strong track record of operational management and improvements, development and strategy of resilience planning is fundamental to this role.

Core Purpose:

Head of Operations and EPRR will collaborate with internal and external stakeholders to ensure the high-quality delivery of all services and robust resilience planning. This role is crucial for promoting and fostering efficient and effective operational delivery throughout NEMS. The job holder will assist the Director of Operations in supporting the Executive Management Team and will play a key role in shaping the strategic direction of Operational delivery. Additionally, the Manager will support the Directors in establishing and implementing Operational and tactical improvements and resilience planning by reviewing policies, plans and objectives. The job holder will also have line management responsibilities for the Operations team.

Main duties of the job

Head of Operations and EPRR will collaborate with internal and external stakeholders to ensure the high-quality delivery of all services and robust resilience planning. This role is crucial for promoting and fostering efficient and effective operational delivery throughout NEMS. The job holder will assist the Director of Operations in supporting the Executive Management Team and will play a key role in shaping the strategic direction of Operational delivery. Additionally, the Manager will support the Directors in establishing and implementing Operational and tactical improvements and resilience planning by reviewing policies, plans and objectives. The job holder will also have line management responsibilities for the Operations team.

About us

About NEMS

NEMS CBS is a high quality, high performing; not-for-profit organisation which delivers integrated urgent care and urgent primary care services to over 1 million patients. Responsive, adaptable and continually evolving, we have a reputation for delivering locally-tailored, safe, effective and cost-efficient services with high levels of patient satisfaction.

We are committed to investing in our people and have an established programme of learning and development, successfully developing our own Urgent Care Practitioners, Telephone triage clinicians and Advanced Clinical Practitioners.

NEMS currently operates 3 main services: (1) Integrated Urgent Care across Nottinghamshire serving a patient population of over 1 million, including home visiting, remote consultation and clinical assessment services; (2) Urgent Primary care provision located within the A&E Department at QMC, (3) A 24-hour walk-in urgent primary care service adjacent to Kings Mill Hospital A&E, Mansfield.

NEMS is committed to the NHS Values (as set out in the NHS Constitution March 2023).

NEMS CBS is a registered society under the Co-operative and Community Benefit Societies Act 2014.

Date posted

17 December 2024

Pay scheme

Other

Salary

£65,000 to £80,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

U9183-24-0057

Job locations

Forward House

Station Street

Nottingham

NG2 3AJ


Kings Mill Hospital

Mansfield Road

Sutton-in-ashfield

Nottinghamshire

NG17 4JL


Nottingham University Hospital

Derby Road

Nottingham

NG7 2UH


Job description

Job responsibilities

Main Duties of The Job:

Flexibility

The post holder will need to be flexible in working across all NEMS sites across a 24/7 period. The post holder will also contribute to the Gold/Strategic on call rota.

Operational Management

  • Line management of Operational Delivery Manager

Reporting to the Director of Operations, you will be a key and integral member of the senior management team

Engage and collaborate with Clinical and Operational teams to identify operational improvement opportunities

Attend monthly contract meetings with commissioners

Track, measure and analyse business improvement and efficiency metrics using KPIs

You will have the autonomy to generate ideas in improving your services

Review operational performance in conjunction with contractual obligations

Support the Director of Operations and Director of Finance and Corporate Services to maintain the management of contracts commissioned by ICB and other providers, including support to any procurement exercises to ensure timely rebidding.

Actively engage in partnership collaborations

Support Head of Digital and Performance to exploit the NEMS data operations capability

Contribute to the development of strategic direction and organisational development

Support the Directors in establishing policies, aims and objectives.

Business Transformation Responsibilities

  • Develop and implement comprehensive business transformation plans and strategies to align with organisational goals.

Provide project management oversight and strategic guidance to ensure the successful delivery of key transformation projects, collaborating with project managers and stakeholders as needed.

Actively engage and collaborate with Clinical and Operational teams to identify and prioritise business improvement opportunities.

Track, measure, and analyse business improvement and efficiency metrics using Key Performance Indicators (KPIs) to ensure measurable outcomes.

Review operational performance to ensure alignment with contractual obligations and identify areas for enhancement.

Lead and optimise NEMS data operations capability to drive evidence-based decision-making and operational excellence.

Contribute to shaping the strategic direction and fostering organisational development through innovative approaches.

  • Coach and mentor Operational Service Managers, fostering a culture of continuous improvement and professional growth.
  • Support Directors in setting policies, aims, and objectives that reflect organisational priorities and resilience requirements.

Emergency Preparedness, Resilience and Response (EPRR)

  • Support the AEO in the development and delivery of NEMS EPRR in accordance with national framework
  • Act as main point of contact for ICB resilience management team
  • Train and educate NEMS staff on the roles and responsibilities of EPRR activities
  • Lead on medical and professional productivity reviews
  • Lead and develop data operation products to support operational performance reviews and service improvements

Job description

Job responsibilities

Main Duties of The Job:

Flexibility

The post holder will need to be flexible in working across all NEMS sites across a 24/7 period. The post holder will also contribute to the Gold/Strategic on call rota.

Operational Management

  • Line management of Operational Delivery Manager

Reporting to the Director of Operations, you will be a key and integral member of the senior management team

Engage and collaborate with Clinical and Operational teams to identify operational improvement opportunities

Attend monthly contract meetings with commissioners

Track, measure and analyse business improvement and efficiency metrics using KPIs

You will have the autonomy to generate ideas in improving your services

Review operational performance in conjunction with contractual obligations

Support the Director of Operations and Director of Finance and Corporate Services to maintain the management of contracts commissioned by ICB and other providers, including support to any procurement exercises to ensure timely rebidding.

Actively engage in partnership collaborations

Support Head of Digital and Performance to exploit the NEMS data operations capability

Contribute to the development of strategic direction and organisational development

Support the Directors in establishing policies, aims and objectives.

Business Transformation Responsibilities

  • Develop and implement comprehensive business transformation plans and strategies to align with organisational goals.

Provide project management oversight and strategic guidance to ensure the successful delivery of key transformation projects, collaborating with project managers and stakeholders as needed.

Actively engage and collaborate with Clinical and Operational teams to identify and prioritise business improvement opportunities.

Track, measure, and analyse business improvement and efficiency metrics using Key Performance Indicators (KPIs) to ensure measurable outcomes.

Review operational performance to ensure alignment with contractual obligations and identify areas for enhancement.

Lead and optimise NEMS data operations capability to drive evidence-based decision-making and operational excellence.

Contribute to shaping the strategic direction and fostering organisational development through innovative approaches.

  • Coach and mentor Operational Service Managers, fostering a culture of continuous improvement and professional growth.
  • Support Directors in setting policies, aims, and objectives that reflect organisational priorities and resilience requirements.

Emergency Preparedness, Resilience and Response (EPRR)

  • Support the AEO in the development and delivery of NEMS EPRR in accordance with national framework
  • Act as main point of contact for ICB resilience management team
  • Train and educate NEMS staff on the roles and responsibilities of EPRR activities
  • Lead on medical and professional productivity reviews
  • Lead and develop data operation products to support operational performance reviews and service improvements

Person Specification

Qualifications

Essential

  • Degree or Post Graduate or equivalent qualifications or experience

Desirable

  • Project or Programme Management Qualifications
  • Strategic planning and management
  • Proven experience in operations management, preferably within the NHS or social care commissioned services.
  • Strong understanding of resilience planning and emergency preparedness.
  • Strong strategic thinking and problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple priorities and deliver results in a fast-paced environment.
  • Effective liaison and negotiation with outside organisations
  • Data-Driven Decision-Making
Person Specification

Qualifications

Essential

  • Degree or Post Graduate or equivalent qualifications or experience

Desirable

  • Project or Programme Management Qualifications
  • Strategic planning and management
  • Proven experience in operations management, preferably within the NHS or social care commissioned services.
  • Strong understanding of resilience planning and emergency preparedness.
  • Strong strategic thinking and problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple priorities and deliver results in a fast-paced environment.
  • Effective liaison and negotiation with outside organisations
  • Data-Driven Decision-Making

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NEMS Community Benefit Services Ltd

Address

Forward House

Station Street

Nottingham

NG2 3AJ


Employer's website

https://nemscbs.net/ (Opens in a new tab)

Employer details

Employer name

NEMS Community Benefit Services Ltd

Address

Forward House

Station Street

Nottingham

NG2 3AJ


Employer's website

https://nemscbs.net/ (Opens in a new tab)

For questions about the job, contact:

Date posted

17 December 2024

Pay scheme

Other

Salary

£65,000 to £80,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

U9183-24-0057

Job locations

Forward House

Station Street

Nottingham

NG2 3AJ


Kings Mill Hospital

Mansfield Road

Sutton-in-ashfield

Nottinghamshire

NG17 4JL


Nottingham University Hospital

Derby Road

Nottingham

NG7 2UH


Supporting documents

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