Data & Performance Lead

NEMS Community Benefit Services Ltd

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This job is now closed

Job summary

The NEMS Data & Performance Lead will provide expert guidance on data analysis, data modelling, and reporting. Supporting our strategic direction to be a data rich organisation, allowing data and information to drive our business decisions.

The postholder will be an expert in data, analysis & intelligence, and will provide guidance and support to NEMS Senior Leaders and Operational Managers to enable effective service planning and Improvement. Working with teams across the organisation, commissioners, and system partners to ensure compliance while providing evidence-based insights into the services we deliver will be a core part of the role.

The Data & Performance Lead will take responsibility for ensuring our contract KPIs are reported on, providing assurance to our commissioners through formal monthly reports and ad-hoc requests on performance, quality, and capacity. This will involve creating and maintaining dashboards and performance reports for internal and external consumption.

This post includes managing and leading a small data team. Working closely with the team to understand, document, automate, and streamline business processes using data-driven insights, with a focus on improving patient outcomes and ensuring compliance with NHS regulations.

Main duties of the job

Data Analysis and Reporting

Analyse performance, quality, and capacity & demand data to identify improvement areas.

Design and implement improvement measures and reporting mechanisms to capture and analyse data and support organisational decision-making.

Produce routine and ad-hoc performance reports for internal and external stakeholders to support contract and KPI compliance.

Support colleagues and project teams in the provision of collecting, reporting, and analysing data.

Undertake benchmarking activities to compare organisational performance with NHS standards and/or other community benefit organisations to identify areas for improvement and best practices.

Data Quality

Oversee data quality checks on source data on a routine basis and ensure data quality issues are resolved and process/reporting improvements are made.

Support the Governance team in achieving compliance with Quality Audit reports.

Collaboration and Management

Line management and leadership of the NEMS Data Team.

Collaborate with teams across the organisation, commissioners, and system partners to ensure compliance and provide data-driven insights.

Communicate effectively with internal and external stakeholders, including non-technical audiences in both written and verbal form.

About us

About NEMS

NEMS CBS is a high quality, high performing, not-for-profit organisation which delivers integrated Urgent Care and Urgent Primary Care services to over 1 million patients. Responsive, adaptable, and continually evolving, we have a reputation for delivering locally tailored, safe, effective, and cost-efficient services with high levels of patient satisfaction. We are committed to investing in our people and have an established programme of learning and development, successfully developing our own Urgent Care Practitioners and Advanced Clinical Practitioners.

NEMS currently operates 3 main services: (1) Integrated Urgent Care across Nottingham & Nottinghamshire serving a patient population of over 1 million, including home visiting, remote consultation, and clinical assessment services; (2) Urgent Primary care provision located within the ED Department at QMC, (3) A 24-hour walk-in Urgent Primary Care service adjacent to Kings Mill Hospital ED, Mansfield.

NEMS is committed to the NHS Values (as set out in the NHS Constitution March 2015).

NEMS CBS is a registered society under the Co-operative and Community Benefit Societies Act 2014.

Date posted

05 December 2024

Pay scheme

Other

Salary

£45,000 to £50,000 a year

Contract

Permanent

Working pattern

Flexible working

Reference number

U9183-24-0055

Job locations

Forward House

Station Street

Nottingham

NG2 3AJ


Kings Mill Hospital

Mansfield Road

Sutton-in-ashfield

Nottinghamshire

NG17 4JL


Job description

Job responsibilities

Main Duties of The Role

Data Analysis and Reporting:

Analyse performance, quality, and capacity & demand data to identify improvement areas.

Design and implement improvement measures and reporting mechanisms to capture and analyse data and support organisational decision-making.

Produce routine and ad-hoc performance reports for internal and external stakeholders to support contract and KPI compliance.

Support colleagues and project teams in the provision of collecting, reporting, and analysing data.

Undertake benchmarking activities to compare organisational performance with NHS standards and/or other community benefit organisations to identify areas for improvement and best practices.

Data Quality:

Oversee data quality checks on source data on a routine basis and ensure data quality issues are resolved and process/reporting improvements are made.

Support the Governance team in achieving compliance with Quality Audit reports.

Collaboration and Management:

Line management and leadership of the NEMS Data Team.

Collaborate with teams across the organisation, commissioners, and system partners to ensure compliance and provide data-driven insights.

Communicate effectively with internal and external stakeholders, including non-technical audiences in both written and verbal form.

Knowledge and Experience:

Data Analysis: Excellent analytical and numeric skills. Experienced and proficient in data analysis tools and techniques.

Data Visualization: Expertise in data visualization tools such as Power BI to create clear and impactful reports and dashboards. Experience of summarising and presenting complex analyses to varied audiences.

Data Governance: Understanding of data governance principles, including data quality, security, and compliance in line with NHS guidelines.

Database Management: Familiarity with database systems (e.g. SQL Server, Oracle) and data warehousing concepts, including cloud-based data warehouse & analytics platforms such as Snowflake.

Judgement, Communication, and Leadership Skills:

Ability to create solutions to problems.

Confident in deciding when to escalate data quality issues to senior management.

Ability to critique and improve existing processes.

Excellent written and verbal communication skills to effectively convey complex data insights to both technical and non-technical audiences.

Ability to lead and motivate a team.

Planning and Organisational Skills:

Ability to work autonomously, planning and organising tasks effectively.

Manage workload and competing demands effectively, prioritising and handling urgent requests to meet service need.

Self-motivated with the ability motivate and influence others.

Able to work under pressure while adapting to changing circumstances in

Job description

Job responsibilities

Main Duties of The Role

Data Analysis and Reporting:

Analyse performance, quality, and capacity & demand data to identify improvement areas.

Design and implement improvement measures and reporting mechanisms to capture and analyse data and support organisational decision-making.

Produce routine and ad-hoc performance reports for internal and external stakeholders to support contract and KPI compliance.

Support colleagues and project teams in the provision of collecting, reporting, and analysing data.

Undertake benchmarking activities to compare organisational performance with NHS standards and/or other community benefit organisations to identify areas for improvement and best practices.

Data Quality:

Oversee data quality checks on source data on a routine basis and ensure data quality issues are resolved and process/reporting improvements are made.

Support the Governance team in achieving compliance with Quality Audit reports.

Collaboration and Management:

Line management and leadership of the NEMS Data Team.

Collaborate with teams across the organisation, commissioners, and system partners to ensure compliance and provide data-driven insights.

Communicate effectively with internal and external stakeholders, including non-technical audiences in both written and verbal form.

Knowledge and Experience:

Data Analysis: Excellent analytical and numeric skills. Experienced and proficient in data analysis tools and techniques.

Data Visualization: Expertise in data visualization tools such as Power BI to create clear and impactful reports and dashboards. Experience of summarising and presenting complex analyses to varied audiences.

Data Governance: Understanding of data governance principles, including data quality, security, and compliance in line with NHS guidelines.

Database Management: Familiarity with database systems (e.g. SQL Server, Oracle) and data warehousing concepts, including cloud-based data warehouse & analytics platforms such as Snowflake.

Judgement, Communication, and Leadership Skills:

Ability to create solutions to problems.

Confident in deciding when to escalate data quality issues to senior management.

Ability to critique and improve existing processes.

Excellent written and verbal communication skills to effectively convey complex data insights to both technical and non-technical audiences.

Ability to lead and motivate a team.

Planning and Organisational Skills:

Ability to work autonomously, planning and organising tasks effectively.

Manage workload and competing demands effectively, prioritising and handling urgent requests to meet service need.

Self-motivated with the ability motivate and influence others.

Able to work under pressure while adapting to changing circumstances in

Person Specification

Qualifications

Essential

  • Educated to degree level in relevant subject or equivalent experience of working at a similar level in specialist area.
  • Expert knowledge and experience in the use of data analytical techniques.
  • Expert knowledge of Microsoft Excel and associated MS packages
  • Knowledge and experience of SQL
  • Experience of using Power BI
  • Advanced skills analytical & statistical skills.
  • A commitment to continued personal development relevant to the role.
  • Exposure of working with healthcare systems.
  • Experienced in analysis of healthcare data.
  • A good understanding of the health and social care environment and roles and responsibilities within it

Desirable

  • SQL Skills
  • Familiarity with database systems (e.g. SQL Server, Oracle) and data warehousing concepts.
  • Experience/knowledge of cloud-based data warehouse and analytics platforms, desirably Snowflake
  • Adastra/SystmOne reporting knowledge.
  • Previous experience in a role of a similar level.
  • Experience in leading a team
Person Specification

Qualifications

Essential

  • Educated to degree level in relevant subject or equivalent experience of working at a similar level in specialist area.
  • Expert knowledge and experience in the use of data analytical techniques.
  • Expert knowledge of Microsoft Excel and associated MS packages
  • Knowledge and experience of SQL
  • Experience of using Power BI
  • Advanced skills analytical & statistical skills.
  • A commitment to continued personal development relevant to the role.
  • Exposure of working with healthcare systems.
  • Experienced in analysis of healthcare data.
  • A good understanding of the health and social care environment and roles and responsibilities within it

Desirable

  • SQL Skills
  • Familiarity with database systems (e.g. SQL Server, Oracle) and data warehousing concepts.
  • Experience/knowledge of cloud-based data warehouse and analytics platforms, desirably Snowflake
  • Adastra/SystmOne reporting knowledge.
  • Previous experience in a role of a similar level.
  • Experience in leading a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NEMS Community Benefit Services Ltd

Address

Forward House

Station Street

Nottingham

NG2 3AJ


Employer's website

https://nemscbs.net/ (Opens in a new tab)


Employer details

Employer name

NEMS Community Benefit Services Ltd

Address

Forward House

Station Street

Nottingham

NG2 3AJ


Employer's website

https://nemscbs.net/ (Opens in a new tab)


For questions about the job, contact:

Recruitment Officer

Salma Haridi

nemsl.peoplerecruitment@nhs.net

Date posted

05 December 2024

Pay scheme

Other

Salary

£45,000 to £50,000 a year

Contract

Permanent

Working pattern

Flexible working

Reference number

U9183-24-0055

Job locations

Forward House

Station Street

Nottingham

NG2 3AJ


Kings Mill Hospital

Mansfield Road

Sutton-in-ashfield

Nottinghamshire

NG17 4JL


Supporting documents

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