Chief Operating Officer

Job description

Job responsibilities

Key Responsibilities

Maximise income for member practices through both core and non-core services

Identify opportunities for income and service development, innovation, and collaboration across primary care, community services, and the wider ICS.

Provide high quality business intelligence and analysis to support strategic decision making.

Management and mentorship of the ESPCP team

Ensure effective and efficient communication and collaboration across all stakeholders

Help shape and deliver the federations strategic plan in collaboration with the Board, member practices, and system partners.

Ensure compliant delivery of the PCN DES

Directing the research arm of the organisation

Operational Management

Lead the operational delivery of all federation services, including the new APMS Gordon Street Surgery contract, ensuring they meet contractual, clinical, and regulatory standards.

Develop and maintain robust systems for performance management, risk management, and quality assurance.

Work in collaboration with the Clinical Director to develop workforce planning, recruitment, and staff development across operational teams.

Ensure effective programme management, service continuity, and operational resilience.

Lead and optimise all aspects of recruitment and management of the ESPCP team

Financial and Commercial Oversight

Provide oversight to the finance manager to develop budgets, financial performance, and ensure value for money and Federation financial resilience

Oversee the production of finance and performance reports and end of year accounts

Lead the team in the development of business cases, bids, and tenders for new or expanded services.

Manage contracts with commissioners, partners, and suppliers, ensuring compliance and strong commercial and risk management performance.

Lead and manage the team in all aspects of the procurement processes

Stakeholder and System Engagement

Build strong relationships with member practices, other PCNs, Federations, ICBs, local authorities, voluntary sector partners, and other stakeholders.

Represent the federation at system level meetings, contributing to the development of primary care strategy and collaborative programmes.

Support practices with operational challenges, transformation programmes, and service redesign.

Governance and Compliance

Ensure the federation meets all statutory, regulatory, and contractual obligations, including CQC requirements where applicable.

Maintain effective corporate governance processes, reporting to the Board and supporting good decisionmaking.

Oversee policies, procedures, and internal controls to ensure safe, effective, and compliant operations.

Service Improvement and Innovation

Lead continuous improvement initiatives using data, feedback, and best practice.

Drive digital transformation and the adoption of technology that enhances patient access, workforce efficiency, and service quality.

Promote a culture of learning, collaboration, and innovation across the federation.

Person Specification

Experience

Essential

• Evidence of senior financial and business leadership experience within primary care, community services, or a comparable environment.
• Strong operational management skills with a track record of delivering financial control and offering high quality services.
• Excellent financial acumen and demonstrable experience of managing budgets or commercial contracts.
• Evidence of successfully working at a senior level, minimum Band 8b experience (or equivalent) required.
• Ability to build trusted relationships with clinicians, managers, and system partners.
• Strong analytical, problem solving, and decision making skills.
• Experience of leading teams through change and organisational development.

Desirable

• Experience working within a GP federation, PCN, or similar collaborative primary care structure.
• Understanding of NHS contracting, commissioning, and regulatory frameworks.
• Experience developing business cases, tenders, or service transformation programmes.

Values & Behaviours

Essential

• Collaborative and relationship driven.
• Patient centred with a commitment to reducing health inequalities.
• Innovative, proactive, and comfortable working in a fast changing environment.
• Transparent, accountable, and committed to high standards of governance.
• Supportive leadership style that empowers teams and fosters resilience
• Excellent communication and negotiation skills.
• Use of NHS digital and data systems.
• Knowledge and demonstrable ability to use digital tools and data systems.
• Full UK driving licence.
• Working from home with ability to travel regularly across the geographical area for meetings.

Desirable

• Use of NHS digital and data systems

Qualifications

Essential

• Educated to degree level.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Staffordshire Primary Care Partnership

Address

Flexible / Hybrid working across East Staffordshire

Burton, Uttoxeter and surrounding areas

Staffordshire

ST14 8JG

Employer's website

https://eaststaffspcn.nhs.uk/ (Opens in a new tab)