Call Handler (Bank)

St Helens Rota

The closing date is 31 Mai 2025

Job summary

St Helens Rota is currently recruiting flexible and reliable Call Handlers to work on a bank hours basis. Whether you're available days, nights, weekends, or holidays - we want to hear from you.

Main duties of the job

Key Responsibilities:

Answer and handle incoming calls professionally and efficiently

Log and dispatch calls to appropriate on-call staff

Accurately record all communications and outcomes

Reassure and support callers with clear information

About us

St Helens Rota is a Not for Profit Company and has provided the GP Out of Hours Services to the residents of St Helens and part of Knowsley for some 35 years. We cover a patient population of approx. 206,000 and 40 GP practices. We constantly monitor our serviceby a variety of measures patient satisfaction surveys and performance against the Department of Healths National Quality Requirements.

Date posted

01 Mai 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Bank

Working pattern

Flexible working

Reference number

U0142-25-0000

Job locations

Albion Street Clinic

Albion Street

St. Helens

Merseyside

WA10 2HU


Job description

Job responsibilities

Key Responsibilities:

Answer and handle incoming calls professionally and efficiently

Log and dispatch calls to appropriate on-call staff

Accurately record all communications and outcomes

Reassure and support callers with clear information

What We're Looking For:

Strong communication and listening skills

Calm and focused under pressure Flexibility to work varied shifts, including unsociable hours

Job description

Job responsibilities

Key Responsibilities:

Answer and handle incoming calls professionally and efficiently

Log and dispatch calls to appropriate on-call staff

Accurately record all communications and outcomes

Reassure and support callers with clear information

What We're Looking For:

Strong communication and listening skills

Calm and focused under pressure Flexibility to work varied shifts, including unsociable hours

Person Specification

Experience

Essential

  • What We're Looking For:
  • Strong communication and listening skills
  • Calm and focused under pressure Flexibility to work varied shifts, including unsociable hours

Desirable

  • Previous call-handling experience is helpful but not essential
Person Specification

Experience

Essential

  • What We're Looking For:
  • Strong communication and listening skills
  • Calm and focused under pressure Flexibility to work varied shifts, including unsociable hours

Desirable

  • Previous call-handling experience is helpful but not essential

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Helens Rota

Address

Albion Street Clinic

Albion Street

St. Helens

Merseyside

WA10 2HU


Employer's website

http://sthelensrota.com (Opens in a new tab)

Employer details

Employer name

St Helens Rota

Address

Albion Street Clinic

Albion Street

St. Helens

Merseyside

WA10 2HU


Employer's website

http://sthelensrota.com (Opens in a new tab)

For questions about the job, contact:

Operations Manager

Bethany Miller 2

bethany.miller2@hsthpct.nhs.uk

01744673819

Date posted

01 Mai 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Bank

Working pattern

Flexible working

Reference number

U0142-25-0000

Job locations

Albion Street Clinic

Albion Street

St. Helens

Merseyside

WA10 2HU


Privacy notice

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