Job responsibilities
We are looking for people to work as part of a small highly skilled and passionate team delivering a Stop Smoking Service, operating across Devon to support local residents to quit smoking through a 3-tiered approach service.
The role is ideally suited to people with strong communication skills, who enjoy working with clients to support them to make improvements to their health.
We support clients to give up smoking through delivering tailored stop smoking support, including carrying out initial assessments and interventions using proven behaviour change techniques in line with national guidelines.
You will have a wide and varied caseload and will need to be able to prioritise multiple clients needs via multiple channels including in community settings, workplaces and virtually using digital media.
This is a Full-time role. Core hours are Monday Friday 08:30am 5pm. Flexible hours are required to meet the needs of the service including evening/weekend work in agreement with the service lead.
Who We Are
ICE is one of the fastest growing behaviour change organisations in the UK. We bring courage, energy, and ambition to equip & enable more organisations & people to move our world forward. To grow our significance as a leading behaviour change practice. By energising organisations & people to find the clarity, courage, & commitment needed to realise their full purpose & potential.
Click here to see ICE in action
Our Mission
We are social activists driven to unlock your power, purpose and possibility, we are for peopleand planet.
WeMake Better Happen.
We are a purpose-driven organisation; our ethos and beliefs are important to us. As a team we hold and practice three core character traits and set around those character traits are the behaviours that matter to us as a team for our work together.
Whole Heartedness
Bring passion and energy to our work, our colleagues and ourselves.
- Be ready to work hard and give 100%
- Be your true self bring your energy, enthusiasm, and full commitment to everything you do.Be a powerful inspiration for others.
- Recognise celebrate and share successes andcelebrate and share success.
- Show you care,support yourteammates when they need it and listen tothem without judgement.
- Treat people withrespect.
Trust
Trust and intent to do the right thing.
- Do the right thing. Askyourself did I do my best today?
- Take ownership - do what you say you aregoing to do. If you notice something is notright or could be done better, takeresponsibility to find a resolution dont thinkthats not my job.
- Have courage to be honest with yourself andothers about what you can and cant do. Reach out for support if you need it.
Being Curious and Creative
Bringing our ideas to add value to what we do.
- Explore ideas that are creative, unusual, not limited or controlled by rules or assumptions to bring new ideasand solutions.
- Share ideas, challenge, experiment and beopen minded.
- Be curious, ask yourself, what is it I dontunderstand about this?
- Try something new, make bold decisions - be brave stepoutside your comfort zone and dont be afraid to makemistakes mistakes are opportunities to learn.
- Share learnings and welcome learnings fromothers.
We live by what we believe not by what we see.
Are you right for the job?
You will need to be an independent self-starter, flexible and driven by a desire to help people positively change their lifestyle behaviours.
You will be a people person and thrive on engaging people including clients and stakeholders/partners.
You will be used to working towards outcome targets.
You will live in the local area of Devon to be able to travel and work daily in the community and the office premises.
You will own a car and be able to drive to client sites and other offices if required.
Key elements of the day-to-day role:
Contribute to the assessment of clients for suitability for the service and eligibility for the right tier of support.
To carry out CO testing using equipment provided.
To assess nicotine dependence and readiness to quit using the Fagerstrom test.
To support the client in making the best decision on pharmacotherapy/ Quit Aid.
Provide NRT via a voucher scheme/direct supply.
Ensure appropriate records are kept for all contacts with the service via the service CRM.
Follow up and support clients to 4 week and 12-week quits.
Support clients who fail in their attempt to re-engage with the service and make subsequent attempts.
Seek out opportunities to develop and implement stop smoking services in a range of health and community settings.
Complete all service paperwork in a timely manner in line with agreed protocols.
Care/service/function provision: eg,** To deliver excellent levels of customer service and coaching support to people, and address or report, in a timely and proactive manner*.
oTo plan and deliver smoking cessation advice and coaching support sessions, including advice on stop smoking medications, working within recommended protocols and guidelines. This will involve individual, telephonic, on-line and group work sessions in a variety of community settings and venues.
oDevelop individually tailored support plans including recommending treatments based on assessed needs.
oProvide information to people about stopping smoking and health-related issues in line with best guidance and protocols.
oProvide general health and lifestyle advice and support to people using the service e.g. healthy eating, physical activity, stress management. This will include individual and group-based interventions, signposting and referring to other health, community, and voluntary services.
oResponsible for the delivery of stop smoking support a range of clients as defined by the commissioner.
oTo be involved in practice awareness raising sessions in Primary Care, Secondary Care and Community settings.
oTo be involved in the marketing and promotion of the service alongside other colleagues. This may involve attending events on evenings/weekends.
oUndertake specific project and/or development activities in conjunction with the Service Lead.
oRespond effectively to referrals within stated timescales self-referrals from the individuals, and those from colleagues /other workers/GPs.
oEnsure administrative duties are carried out efficiently and effectively in order to meet the needs of the service.
oTo be involved in monitoring and evaluation of client feedback, offering recommendations as part of the team to improve services.
Working as part of a Team:eg, ** As part of a team, deliver person centred care whilst meeting the service standards and objectives.
Essential existing skills/experience:
You will live in the Devon area.
Understanding of behaviour change techniques.
NVQ level 3 or equivalent in health-related studies OR substantial.
Successful experience of delivering stop smoking interventions in a range of settings.
Smoking Cessation Training Level 2 delivered by an NHS Stop Smoking Service or the National Centre for Smoking Cessation and Training (or to undertake within 1 month of starting in post).
As this post is community-based, post holders will need to be able to independently travel with own car to be available to drive across the Devon area.
IT literate and able to confidently use online methods of communication. You will also need to have a good eye for detail, and you will be accurate with data input and reporting.
Customer facing experience ideally in health setting or service.
Experience of using databases or digital systems to record data.
Full training for all roles including becoming a NCSCT Stop Smoking Advisor will be provided along with a programme of continued professional development.
Have we described you?
We can promise you an opportunity to grow, add value and progress your career in an exciting environment by bringing your strengths to our team and having fun along the way.
Dont miss out; if you have been excited by this opportunity, then act now.
All posts will be subject to enhanced DBS clearance.
Only those shortlisted will be contacted.
