Job responsibilities
We believe in a connected Devon. One where there are no barriers to
being who you want to be.
Does connecting and bringing people together across the community and wider
public health systems excite you?
Is making Devon a better, healthier place something youre passionate about?
Do you like to Make Better Happen?
The role
As Engagement Lead you will lead and manage engagement activities for the services and provide support with the day to day running of teams and the services overall.
You will own the engagement planning and delivery for the Stop Smoking Service to promote and encourage residents and patients living across Devon to access the services for health support and screening.
You will develop an annual engagement plan in collaboration with the Service Lead and Comms & Marketing Director and be accountable for delivering engagement activities locally with stakeholders, workplaces, and communities.
You will also engage in with clinical and non-clinical relevant stakeholders, deliver engaging presentations and trainings, attend meetings and create opportunities internally and externally to ensure the stop smoking service in Devon receives the necessary number of appropriate referrals to sustain and grow service outcome achievement.
Role specific purposes:
- To make sure Services, workplaces and organisations within Devon are aware and are appropriately referring into the services, including but not limited to GP Surgeries, Hospitals, Activity Providers, Weight Management providers, NDPP, Pharmacies, Council, Third /voluntary sector, and other private organisations.
- To give direction to the team of coaches and advisors for engagements within our community, to follow up and ensure tasks are completed.
To ensure the Services receives enough referrals to ensure target attainment for the services vision of reducing health inequalities and improving health outcomes for the people of Devon, specifically in the most deprived areas and for our priority groups.
Co-Create, oversee, plan, manage & lead the Engagement Plan. Maximising our service coverage where people need to know about us most.
Who We Are
ICE is one of the fastest growing behaviour change organisations in the UK. We bring courage, energy, and ambition to equip & enable more organisations & people to move our world forward. To grow our significance as a leading behaviour change practice. By energising organisations & people to find the clarity, courage, & commitment needed to realise their full purpose & potential.
Click here to see ICE in action
Our Mission
We are social activists driven to unlock your power, purpose and possibility, we are for peopleand planet.
We Make Better Happen.
We are a purpose-driven organisation; our ethos and beliefs are important to us. As a team we hold and practice three core character traits and set around those character traits are the behaviours that matter to us as a team for our work together.
Whole Heartedness
Bring passion and energy to our work, our colleagues and ourselves.
- Be ready to work hard and give 100%
- Be your true self bring your energy, enthusiasm, and full commitment to everything you do.Be a powerful inspiration for others.
- Recognise celebrate and share successes andcelebrate and share success.
- Show you care,support yourteammates when they need it and listen tothem without judgement.
- Treat people withrespect.
Trust
Trust and intent to do the right thing.
- Do the right thing. Askyourself did I do my best today?
- Take ownership - do what you say you aregoing to do. If you notice something is notright or could be done better, takeresponsibility to find a resolution dont thinkthats not my job.
- Have courage to be honest with yourself andothers about what you can and cant do. Reach out for support if you need it.
Being Curious and Creative
Bringing our ideas to add value to what we do.
- Explore ideas that are creative, unusual, not limited or controlled by rules or assumptions to bring new ideasand solutions.
- Share ideas, challenge, experiment and beopen minded.
- Be curious, ask yourself, what is it I dontunderstand about this?
- Try something new, make bold decisions - be brave stepoutside your comfort zone and dont be afraid to makemistakes mistakes are opportunities to learn.
- Share learnings and welcome learnings fromothers.
We live by what we believe not by what we see.
Are you right for the job?
You can work independently and as a team.
You are confident in working in fast-paced environment.
You are keen to learn more and develop your own skills.
You will coordinate diary management effectively.
You can manage and drive software like word, excel PPT.
You are a well organised person who gets inspired by building great environments for
people to thrive.
You are a natural communicator; you get energy from people and connection.
You are a people-person, an enthusiast is optimisation that is really people aware.
You will live in the local area of Devon to be able to travel and work daily in the office premises.
You will own a car and be able to drive to client sites and other offices if required.
Key elements of the day-to-day role:
You will Identify and seek out areas of greatest need and deprived community areas that would most benefit to reduce health inequalities.
Lead on the development of service user feedback including a volunteer/ambassador scheme for local people.
Organise meetings (F2F / Virtual / Digital) with community leaders and organisations to increase uptake of referrals into Stop Smoking Service.
Management of Stakeholder comms
Liaise with the ICE Creates marketing agency to engage in and inform the marketing plans and campaigns for the services.
Be the first contact for the Services engagement, the face of the service to most stakeholders.
Ensure an active marketing presence of the services within hospitals, GP surgeries, pharmacies. Community centres and other areas, specifically in deprived communities.
Service engagement development planning and marketing
Maintain and develop excellent relationships with key clients in the sector and develop good relationships with key stakeholders and potential clients in the sector.
Regularly presenting the Service within organisations that could refer to the services to ensure an increased uptake of referrals and continual appropriate referrals.
Tackling inappropriate referrals by contacting referring individuals.
Targeting and Increasing referrals from our Priority Groups by building and maintaining relationships with different sectors of the community.
Stakeholder relationships, analysis, and development.
Regular attendance at health and wellbeing meetings across the county as well as identifying and attending local partner meetings to discuss the Service.
Communicate effectively with partners within the voluntary and community sectors, statutory services, and other organisations.
Great in-person and telephone manner, in person communication skills and a lover of digital networking too!
To have a robust understanding of all aspects of the Service and any future aspects of the Service.
Support the team in identifying and delivering engagements in defined areas as directed by yourself.
Lead on developing regular Engagement Reports including engagement statistics and figures.
Service KPI for monthly and quarterly referral targets.
Reinforce the ICE approach and values both on the project and internal initiatives.
Representing the Company to existing and potential clients, creating, networking, developing, maintaining business relationships, from initial contact through to ensure continuous relationships, growth, and profitability.
To work with other teams in ICE to develop promotion planning and execution bespoke to the Devon area.
You must be a car driver with access to a car and able to travel across Devon as well as out-of-county work. o be a member of Devons Senior Leadership Team.
To lead, manage and coordinate the team regarding engagements.
To performance manage team aligned to their KPIs and targets.
To always understand the ICE team code and act within this code and the values of the organisation. Youll think out of the box, search outside of health for solutions that might help, network, suggest and enact improvements that are within and out of your role to make better happen.
You will live and have knowledge of the Devon area.
What you will bring:
Experience of manging stakeholders, managing large data sets, managing long-term project
and systems. Working in or with Statutory Sector partners, specifically health and social
care. An ability to both present in-person and virtually to groups and individuals of all
audiences and influence others.
Awareness of the current health landscape, and how public health functions especially in Devon.
You will be travelling to community locations when appropriate for meetings, supervisions etc so own car is essential.
Experience in using CRMs and excel to effectively manage, analyse, and report data.
Experience of working with stakeholders and developing strong, successful partnership relationships.
Knowledge and understanding of the benefits of Stopping Smoking.
Social media/marketing; programme management.
Full training for all roles will be provided along with a programme of continued professional development.
Have we described you?
We can promise you an opportunity to grow, add value and progress your career in an exciting environment by bringing your strengths to our team and having fun along the way.
Dont miss out; if you have been excited by this opportunity, then act now.
All posts will be subject to enhanced DBS clearance.
Only those shortlisted will be contacted.
