Breastfeeding Peer Support Group Facilitator

Job description

Job responsibilities

MAIN PURPOSE

To facilitate Breastfeeding Peer Support drop in groups at local childrens centres across Knowsley.

This post will:

Facilitate weekly drop-in Breastfeeding Peer Support groups across Knowsley to support annual leave and staff sickness when required.

Provide support for the service when required e.g. handling telephone calls and messages, electronic communication and updating patient records on our system.

To use our patient data management system

Promote the service at local events.

SUMMARY OF RESPONSIBILITIES AND DUTIES

Pre-arranged Breastfeeding Peer Support Groups running weekly in different areas of Knowsley to make it accessible for all Knowsley families.

To use the internal clinical IT system to manage our patient data.

Provide day to day support for the service e.g. handling telephone calls/messages, electronic communication and updating patient recordsEscalate patient issues and concerns to specialist teams when needed, using agreed mechanisms to document need, action and result, recognising skills boundaries. when needs exceed the skills and competencies.

Utilise a range of communication methods including digital technologies, telephone, email, and text to ensure patient-led support is proportionate to individual need.

Take lead to organise day to day tasks and resources management.

Be compliant with all relevant policies, procedures, and guidelines, including the appropriate code(s) of conduct associated with this post; maintain awareness of safeguarding issues, report and acting on concerns in accordance with Everyone Health and Local Authority policies and procedures.

Take responsibility for own CPD and participate in Everyone Healths induction, training and continual professional development as required; recognise and work within own competence and professional code of conduct.

Prioritise, organise and manage own workload in a manner that maintains and promotes high quality.

Be an ambassador for the Knowsley services, promoting the service to members of the public and other stakeholders/ partners, where appropriate.

Attend community venues weekly and when events are being held.

Manage and check the NHS Mailbox and liaise with each relevant team member.

Update patient spreadsheets.

PERSON SPECIFICATION

1. SKILLS & ABILITIES

Excellent communication skills written, verbal and non-verbal, and listening skills.

To be able to use Microsoft Office

Sound interpersonal skills with proven ability to work effectively with all levels of colleague, staff representatives, managers, external agencies and service providers.

Keep accurate records to provide data and monitoring information.

Ability to write down information in clear accurate English.

Emotionally sensitive and empathetic to members of the public accessing our service.

Methodical and highly organised approach to work.

Able to carry out regular, systematic tasks repeatedly.

The ability to work independently and as part of a team.

Be able to plan own time effectively and prioritise activities around the needs of the team and individuals in the community.

Respond effectively to referrals in line with agreed service protocols.

Computer literate ability to maintain and monitor information systems.

Flexible and adaptable approach to working.

Value and respectful of other people regardless of background or circumstances.

Person Specification

Experience

Essential

• Experience of using data systems and Microsoft Office
• Providing 1:1 support to service users
• Raising public awareness and provision of consistent healthy lifestyle messaging, on issues relevant to the health of the community
• Encouraging participation in activities
• Managing own workload, to ensure tasks are completed on time and to a high standard
• Using software systems to document, collate and evidence work

Desirable

• Sound knowledge of Microsoft Office
• Knowledge and understanding of current GDPR regulations, the Patient Confidentiality and Data Protection Act
• Insight and understanding regarding the varying local communities across Knowsley would be beneficial.
• Full, clean driving license

Qualifications

Essential

• Full training to provide Breastfeeding Peer Support will be provided.
• Required: Education to GCSE Standard at grades A-C for a minimum of 5 GCSEs or equivalent including Mathematics and English language or literature.

Desirable

• as above

Special Conditions

Essential

• Highly motivated self-starter with resilience, determination and the ability to see jobs through to completion.
• This post involves working with vulnerable adults and as such the post holder will be required to apply for a disclosure of criminal records at an enhanced level (DBS).
• 6. SAFEGUARDING
• Everyone Health Ltd is committed to safeguarding and promoting the welfare of the adults, young people and children who use the services. All staff have a responsibility to report any identified concerns of abuse or exploitation through the appropriate route in line with the respective policies and procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Everyone Health Ltd

Address

Everyone Health Ltd

3 Watling Drive

Hinckley

Leicestershire

LE10 3EY

Employer's website

https://everyonehealth.co.uk/ (Opens in a new tab)