Job summary
Are you ready to be part of something unique and special?
Join our successful team that has been delivering minor skin surgery services since January 2022 at the Grove Medical Centre in Felixstowe.
Commissioned by NHS: Our service is commissioned by NHS Suffolk and North East Essex Integrated Care Board, offering minor operations to local patients from the Suffolk region.
Career Development: This role is an excellent opportunity for individuals with healthcare assistant or admin experience in NHS or clinical settings, such as GP practices or hospitals, who aspire to transition into a more clinical role. The healthcare assistant position serves as the first step in this rewarding journey. More experienced candidates are also welcome.
If you are a dedicated individual with a passion for healthcare and a desire to make a difference, we invite you to join our team.
Please submit your CV with cover letter to:
Elika Zamani, Service Manager: MOrecruitment@id-medical.com
Main duties of the job
Key Information:
- Work Pattern: Clinics are scheduled on Wednesdays, Thursdays, and ad-hoc Fridays from 8:00 to 18:00.
Job Share/Part-Time: We welcome applications from one or multiple candidates seeking job share or part-time hours. Shift patterns will be confirmed with successful applicants.
Key responsibilities:
- To organise the set-up of each clinic ensuring everything is prepared prior to the clinic start.
- Patient interactions: meet and greet patients warmly, providing excellent customer service to create a positive and comfortable experience.
- Assist patients with any inquiries or concerns, ensuring their needs are met with empathy and professionalism.
- Facilitate a smooth patient flow throughout the clinic, optimising their overall experience.
- Assist the surgeon during minor operations as required, ensuring a sterile and organised environment.
- Provide reassurance and support to patients undergoing minor operations, fostering a compassionate and caring atmosphere.
- Ensure the room is left clean and tidy once the clinic has finished
- Follow infection control protocols and maintain high standards of cleanliness to uphold a safe and hygienic environment.
- Facilitate the completion of electronic or paper patient surveys after each appointment, ensuring valuable feedback is collected for continuous improvement.
- Conduct regular stock checks to ensure an adequate supply of clinic-related materials and equipment.
About us
We are growing
and passionate company with strong ethos building genuine relationships with
patients and healthcare professionals that we come into contact with. When you
join us you will become part of something unique and special, an innovative and
dynamically growing organisation who cares and listens to their teams and
stakeholders and empowers them to deliver the best care every time. We are looking for someone with similar working ethos, someone who would like to develop their career in healthcare settings.
Our teams is small and we work very closely together and will provide full training and support to a right candidate.
We have been
successfully delivering minor skin surgery service since 2022 at the Grove
Medical Centre in Felixstowe. The service is set out to deliver minor
operations service to local patients from Suffolk region. Our service is
commissioned by NHS Suffolk and North East Essex Integrated Care Board
available to patients referred locally by GP practices.
We will consider candidates who worked in NHS or clinical setting in admin roles like at a GP practice or hospital environmentwho would like to enter more clinical role, and healthcare assistant is the first step.
Work pattern:
Clinics are scheduled
on Wednesdays, Thursdays and ad-hoc Fridays 8.00-18.00
Job share/part time hours will be
considered for one or multiple candidates. All shift patterns are to be confirmed
with the successful applicants.
Job description
Job responsibilities
Job Summary:
Dedicated to supporting surgical excellence, the role involves assisting surgeons in the Minor Operations clinic while overseeing the preparation of clinics, patient flow management.
Key Responsibilities:
- Collaborate closely with surgeons during minor surgical procedures.
- Ensure comprehensive stock control, promptly notifying the Service Manager of stock requirements.
- Guarantee the readiness of all necessary items for each clinic, including patient consent forms, leaflets, surveys, and pathology forms.
- Set up consultation rooms with precision, ensuring the functionality of equipment.
- Adhere to Infection and Prevention Control protocols for equipment cleaning.
- Offer a warm welcome to patients, guide them through the process, and provide top-notch customer service.
- Act as a Chaperone and assist the surgeon during clinics.
- Maintain the proper storage of ID Medical equipment.
- Uphold cleanliness standards in the clinic room.
- Collect patient surveys and accurately label pathology samples.
Administrative Duties:- Uphold patient confidentiality and follow NHS protocols.
- Provide exemplary customer service to patients and clients.
- Foster effective communication by liaising with both clinical and administrative staff.
- Manage internal and external communications professionally.
- Use the clinical system to make, cancel, or rearrange appointments.
Contribution to Service Improvement:- Apply service policies, standards, and guidelines to drive continuous improvement.
- Identify and discuss potential improvements with the team.
- Actively participate in audits and contribute to the development of innovative services.
- Propose and implement creative approaches to enhance work processes.
- Health and Safety, Clinical Governance:
- Implement stringent infection control procedures, maintaining pristine and hazard-free work areas.
- Promptly report potential risks and hazards.
- Demonstrate familiarity with first aid and resuscitation principles.
- Adhere to health and safety policies and procedures.
- Report complaints, incidents, and risks to the Governance Manager.
- Proactively manage time, workload, and resources to ensure efficiency.
Personal Development:
- Take ownership of personal learning and performance, maintaining a comprehensive portfolio.
- Actively engage in the ID Medical appraisal scheme and training initiatives.
- Participate in regular one-to-one meetings with the line manager for ongoing performance reviews.
- Undertake mandatory and statutory training, showcasing a commitment to continuous development.
- Effectively manage personal time, workload, and resources for optimal productivity.
Job description
Job responsibilities
Job Summary:
Dedicated to supporting surgical excellence, the role involves assisting surgeons in the Minor Operations clinic while overseeing the preparation of clinics, patient flow management.
Key Responsibilities:
- Collaborate closely with surgeons during minor surgical procedures.
- Ensure comprehensive stock control, promptly notifying the Service Manager of stock requirements.
- Guarantee the readiness of all necessary items for each clinic, including patient consent forms, leaflets, surveys, and pathology forms.
- Set up consultation rooms with precision, ensuring the functionality of equipment.
- Adhere to Infection and Prevention Control protocols for equipment cleaning.
- Offer a warm welcome to patients, guide them through the process, and provide top-notch customer service.
- Act as a Chaperone and assist the surgeon during clinics.
- Maintain the proper storage of ID Medical equipment.
- Uphold cleanliness standards in the clinic room.
- Collect patient surveys and accurately label pathology samples.
Administrative Duties:- Uphold patient confidentiality and follow NHS protocols.
- Provide exemplary customer service to patients and clients.
- Foster effective communication by liaising with both clinical and administrative staff.
- Manage internal and external communications professionally.
- Use the clinical system to make, cancel, or rearrange appointments.
Contribution to Service Improvement:- Apply service policies, standards, and guidelines to drive continuous improvement.
- Identify and discuss potential improvements with the team.
- Actively participate in audits and contribute to the development of innovative services.
- Propose and implement creative approaches to enhance work processes.
- Health and Safety, Clinical Governance:
- Implement stringent infection control procedures, maintaining pristine and hazard-free work areas.
- Promptly report potential risks and hazards.
- Demonstrate familiarity with first aid and resuscitation principles.
- Adhere to health and safety policies and procedures.
- Report complaints, incidents, and risks to the Governance Manager.
- Proactively manage time, workload, and resources to ensure efficiency.
Personal Development:
- Take ownership of personal learning and performance, maintaining a comprehensive portfolio.
- Actively engage in the ID Medical appraisal scheme and training initiatives.
- Participate in regular one-to-one meetings with the line manager for ongoing performance reviews.
- Undertake mandatory and statutory training, showcasing a commitment to continuous development.
- Effectively manage personal time, workload, and resources for optimal productivity.
Person Specification
Experience
Essential
- Has worked in a clinical environment;
- Experience of working in primary or secondary care or private clinics
- or Experience of working in a GP practice
Desirable
- Experience in assisting in the minor surgery
Qualifications
Essential
- Good literacy and numeracy skills
Desirable
- NVQ Level 3 HCA
- Care Certificate
Person Specification
Experience
Essential
- Has worked in a clinical environment;
- Experience of working in primary or secondary care or private clinics
- or Experience of working in a GP practice
Desirable
- Experience in assisting in the minor surgery
Qualifications
Essential
- Good literacy and numeracy skills
Desirable
- NVQ Level 3 HCA
- Care Certificate
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
