Job responsibilities
Job Summary and Main Duties
To
coordinate and support the delivery of high quality primary health care
projects and systems within Aplos Health PCN.
To
support the PCN Clinical Director and Board to ensure the smooth running of the
PCN.
To
be involved in the management and development of the PCN
To
be accountable for the submission of performance and quality reports to the
Commissioning Body.
To
work alongside the lead Practice and their financial infrastructure.
To
collaborate with shared projects, including recruitment of PCN wide roles.
To
represent Aplos Health PCN in cross organisation meetings when agreed e.g. ICB,
INTs meetings.
To
monitor and evaluate effective implementation of the Direct Enhanced
Service contract, reporting on milestones and key performance
indicators.
To
ensure staff within Aplos Health PCN are working towards a common framework
where desirable.
Develop
and run administrative systems for Aplos Health PCN projects.
To
be responsible for the delivery of projects as approved by the Board within
budget, timescales & national guidelines.
HR Duties
To
convene and lead relevant meetings, ensuring outcomes are recorded and shared
with member Practices and key stakeholders e.g. PCN Board meetings
To
lead on training for PCN wide staff and projects.
To
provide support, facilitation and management of a complete end to end
employment cycle of PCN employees including; recruitment, on-boarding,
appraisals, performance management, promotions, contract addendums,
disciplinary investigations, grievances and complaint handling, general HR
enquiries, work permits/visas and contract terminations.
Operation and Organisational Duties
Organise
the procurement of office equipment, supplies and services within agreed
budgets.
Be
aware of performance and quality indicators for all aspects of Primary Care.
Liaise
and work with different practices on an ad-hoc project basis.
Performance and Quality Indicators
The
post-holder should strive for continuous improvement, both personally and in
the services that the PCN delivers. The post-holder should, as a minimum:
Be
aware of local and national quality standards for all aspects of primary care.
Ensure that the PCN meets all Health and Social Care Act requirements.
Assist
in the production of information for clinical audit as requested by other
members of staff or the Board.
Work
with the ICB to validate patients information, performing regular checks and
quality audits.
Effectively
manage their own time, workload and resources.
Ensuring
personal KPIs are achieved. These to be determined during your probationary
period.
Strategy and Development
Whilst
not the primary functions of this role, opportunities and future development
are what will drive the PCN forward successfully. As such, the post-holder
should be aware of these opportunities and report them to the Clinical
Director. As a minimum they should:
Identify
potential clinical and organisational improvements to enhance and improve
integrated care and services to patients.
Represent
the Board at any external meetings as requested by the Board, taking the
Boards view forward.
Report
back to the Board after these meetings.
Explore
all possibilities for future development with outside agencies.
Contributing
to the implementation of services
Develop
new policies, standards, SOPs and guidelines as required.
Discuss
with other members of the team how the policies, standards and guidelines will
affect own work.
Participate
in audit where appropriate.
Other Duties
To
carry out other duties that are required within the role as it evolves within
the development of the organisation.
All
staff are expected to work in a flexible way, undertaking tasks which are not
specifically covered by their individual description
These
additional duties will usually cover unforeseen circumstances or changes in
work and they will normally be compatible with the post-holders regular type
of work.
If
the additional responsibility or task become a regular or frequent part of the
staff members job, it will be included in the job description in consultation
with the member of staff.
To
ensure patient confidentiality, respect, and dignity is adhered to at all
times.
To
ensure infection control policies and procedures are maintained.
To
extract safeguarding information and follow the appropriate pathway.
To
keep the working area clean, tidy and professional whilst adhering to GDPR
regulations.
To
work across different Practices on an adhoc/when required basis
Flexibility
Due
to the nature of Primary Care PCNs, the nature of this post will undoubtedly
change. As such, flexibility is essential. The postholder is required to carry
out any duties that may reasonably be requested by the Partners, Clinical
Director or Management team.
No
Job Description can give a complete account of all aspects of the post.
Therefore, from time to time, the demands of the organisation will require
adjustments in the responsibilities of the post. No such adjustments however,
may be made without the agreement of the PCN and Clinical Director or without
full consultation with the post-holder.
Confidentiality
In the course of seeking treatment, patients entrust us with, or
allow us to gather, sensitive information in relation to their health and other
matters. They do so in confidence and have the right to expect that staff will
respect their privacy and act appropriately.
In the performance of the duties outlined in this Job Description,
the post holder may have access to confidential information relating to
patients and their carers, Practice staff and other Healthcare workers. They
may also have access to information relating to the Practice as a business
organisation. All such information from any source is to be regarded as
strictly confidential.
Information relating to patients, carers, colleagues, other
healthcare workers or the business with the Practice policies and procedures
relating to confidentiality and the protection of personal and sensitive data
Not to enter patients records without clinical or administrative
need to do so
Health
and Safety
Awareness of national standards of infection control and
cleanliness and regulatory / contractual / professional requirements, and good
practice guidelines
Responsible for correct and safe management of the specimens
process, including collection, labelling, handling, use of correct and clean
containers, storage and transport arrangements
Active observation of current working practices across the
practice in relation to infection control, cleanliness and related activities,
ensuring that procedures are followed and weaknesses / training needs are
identified, escalating issues as appropriate
Identifying the risks involved in work activities and undertaking
such activities in a way that manages those risks across clinical and patient
process
Making effective use of training to update knowledge and skills,
and initiate and manage the training of others across the full range of
infection control and patient processes
Routine management of own team / team areas, and maintenance of
work space standards
Waste management, including collection, handling, segregation,
container management, storage and collection
Decontamination control
procedures, management and training, and equipment maintenance
Safe management of sharps
procedures, including training, use, storage and disposal
Using personal security systems within the workplace according to
practice guidelines
Identifying the risks involved in work activities and undertaking
such activities in a way that manages those risks
Using appropriate infection control procedures, maintaining work
areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation
of remedial action where needed or escalation to responsible management
Actively identifying, reporting, and correction of health and
safety hazards and infection hazards immediately when recognised
Keeping own work areas and general patient areas generally
clean, sterile, identifying issues and hazards risks in relation to other
work areas within the business, and assuming responsibility in the maintenance
of general standards of cleanliness across the business in consultation where
appropriate with other sector managers
Reporting potential risks identified
Demonstrate due regard for safeguarding and promoting the welfare
of children.
Quality
and Diversity
Acting in a way that recognises the importance of peoples rights,
interpreting them in a way that is consistent with practice procedures and
policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients,
carers and colleagues
Behaving in a manner that is welcoming to and of the individual,
is non-judgmental and respects their circumstances, feelings priorities and
rights.
Participation in an annual individual performance review, including
taking responsibility for maintaining a record of own personal and/or
professional development
Taking responsibility for own development, learning and
performance and demonstrating skills and activities to others who are
undertaking similar work
Annual appraisal with PCN Clinical Director and an appropriate
Practice Manager's
Communication
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication
and respond accordingly