PCN Workflow Co-ordinator

Job description

Job responsibilities

1. Read code information into the organisations clinical system

2. Transferring relevant data from clinical correspondence into the electronic patient record.

3.Workflow all correspondence according to the organisations protocol using the workflow software and action as appropriate

4. File and retrieving paperwork

5. File copies of discharge summaries electronically

6. Handle telephone queries and re-direct as appropriate

7. A good understanding of medical terminology and read codes is required

8. Identify and refer any clinical actions to the GP

9. Action EMIS workflow and direct as necessary

10. Process and deal with Safeguarding documentation

11. Always ensure the security of data

12. Follow departmental policies and procedures

13. Provide non-clinical advice and information to patients

Miscellaneous

• Provide cover for members of the administration and reception team during periods of sickness and annual leave
• Assist in the practice, PCN and borough wide covid pandemic response as required
• Any other delegated duties considered appropriate to the post

Clinical System / Medical Records:

• Familiarity with the clinical system
• Book appointments and recalls ensuring sufficient information is recorded
• Extraction of necessary data from clinical correspondence and input into Electronic Patient Record, i.e GP2GP and Docman system

• Ensure correspondence, reports, results etc. are dealt with in a timely manner as per practice protocol
• Responsibility for target group disease register
• Utilise social prescribing template on EMIS to ensure data quality

Confidentiality:

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice and PCN as a business organisation. All such information from any source is to be regarded as strictly confidential.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice & PCN procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice/PCN as part of this employment, such training to include:

• Participation in scheduled individual performance reviews, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Person Specification

Experience

Essential

• An interest in primary care Good communication (written and verbal), Attention to detail and methodical, Time management skills and ability to work to deadlines, Work well under pressure, Able to work unsupervised. Able to use own initiative, Self-motivated and enthusiastic, Adaptability, Commitment to personal development. An ability to use own judgement, resourcefulness and local knowledge, to respond to enquiries and requests while adhering to practice limitations. Ability to take on board ad hoc queries and assignments and resolve independently.

Desirable

• An aptitude for comprehensive data interrogation and reporting. Able to support learning and development of colleagues. The ability to work as part of an integrated multi-skilled team.

Qualifications

Essential

• GCSE Grade A to C in English and Maths, Keyboard skills, Good administrative and organisational skills, Practical experience of computerised recording systems, Excellent telephony skills and phone manner Understand and maintain confidentiality.

Desirable

• Primary Care Experience Knowledge of medical terminology Experience using EMIS Web/ Docman/ Windows Organisational skills Experience with office machinery.

Other

Essential

• Able to work at the desired times, Flexibility of working hours to cover annual leave and sickness, An ability to make decisions appropriate to the situation while adhering to practice/PCN policies.

Desirable

• Car driver/clean licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Aplos Health PCN

Address

Sydenham Green Group Practice

26 Holmshaw Close

London

SE26 4TH

Employer's website

https://www.aploshealth.co.uk/ (Opens in a new tab)