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Aplos Health PCN

PCN Workflow Coordinator

Information:

This job is now closed

Job summary

We are looking for several committed, enthusiastic, and highly motivated workflow co-ordinators to join our rapidly expanding PCN team. The main aim of these roles is to manage the flow of all correspondence received by the practice such as hospital letters, reports, and patient communications that are passed to clinical staff for review. In addition, the workflow co-ordinator will identify any key clinical data from correspondence, such as new diagnoses, peak flow measures, BP recordings, height, weight, smoking status and read code accordingly. It is also hoped that these roles will help alleviate work pressures for clinical staff and free up time to focus on delivering patient care. Experience of working in primary care or in similar role such as a practice administrators/ medical summariser/clinical coder would be an advantage; however training will be provided

Main duties of the job

The main responsibilities of the post-holder will be reviewing all incoming correspondence received or created within the organisation ready for review. You will scan, read code and workflow relevant information from patients clinical records, hospital correspondence and other sources into the organisations computer system, working strictly in accordance with agreed workflow protocols.

About us

Aplos Health PCN was founded in 2019 and consists of four practices in the London Borough of Lewisham - Sydenham Green Group Practice, The Vale Medical Centre, Wells Park Practice and Woolstone Medical Centre. We provide care to a patient population of 50,000. Over the past few years and despite a global pandemic we have developed excellent working relationships between the practices. We have run educational events for patients, started an adolescent and contraceptive clinic and are now looking forward to developing further innovative pathways and services for our patients. The PCN is growing rapidly, and we have identified the need for further managerial support to ensure we continue our successful trajectory.

Details

Date posted

12 July 2023

Pay scheme

Other

Salary

£12.50 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

U0107-23-0000

Job locations

The Vale Medical Centre

Perry Vale

London

SE23 2JF


Job description

Job responsibilities

Read code information into the organisations clinical system

Transferring relevant data from clinical correspondence into the electronic patient record.

Workflow all correspondence according to the organisations protocol using the workflow software and action as appropriate

File and retrieving paperwork

File copies of discharge summaries electronically

Handle telephone queries and re-direct as appropriate

A good understanding of medical terminology and read codes is required

Identify and refer any clinical actions to the GP

Action EMIS workflow and direct as necessary

Process and deal with Safeguarding documentation

Always ensure the security of data

Follow departmental policies and procedures

Provide non-clinical advice and information to patients

Miscellaneous

Provide cover for members of the administration and reception team during periods of sickness and annual leave

Assist in the practice, PCN and borough wide covid pandemic response as required

Any other delegated duties considered appropriate to the post

Clinical System / Medical Records

Familiarity with the clinical system

Book appointments and recalls ensuring sufficient information is recorded

Extraction of necessary data from clinical correspondence and input into Electronic Patient Record, i.e. GP2GP and Docman system

Ensure correspondence, reports, results etc. are dealt with in a timely manner as per practice protocol

Responsibility for target group disease register

Utilise social prescribing template on EMIS to ensure data quality

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice & PCN procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice/PCN as part of this employment, such training to include:

Participation in scheduled individual performance reviews, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

This list of responsibilities is not exhaustive

Job description

Job responsibilities

Read code information into the organisations clinical system

Transferring relevant data from clinical correspondence into the electronic patient record.

Workflow all correspondence according to the organisations protocol using the workflow software and action as appropriate

File and retrieving paperwork

File copies of discharge summaries electronically

Handle telephone queries and re-direct as appropriate

A good understanding of medical terminology and read codes is required

Identify and refer any clinical actions to the GP

Action EMIS workflow and direct as necessary

Process and deal with Safeguarding documentation

Always ensure the security of data

Follow departmental policies and procedures

Provide non-clinical advice and information to patients

Miscellaneous

Provide cover for members of the administration and reception team during periods of sickness and annual leave

Assist in the practice, PCN and borough wide covid pandemic response as required

Any other delegated duties considered appropriate to the post

Clinical System / Medical Records

Familiarity with the clinical system

Book appointments and recalls ensuring sufficient information is recorded

Extraction of necessary data from clinical correspondence and input into Electronic Patient Record, i.e. GP2GP and Docman system

Ensure correspondence, reports, results etc. are dealt with in a timely manner as per practice protocol

Responsibility for target group disease register

Utilise social prescribing template on EMIS to ensure data quality

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice & PCN procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice/PCN as part of this employment, such training to include:

Participation in scheduled individual performance reviews, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

This list of responsibilities is not exhaustive

Person Specification

Experience

Essential

  • An interest in primary care
  • Good communication (written and verbal)
  • Attention to detail and methodical
  • Time management skills and ability to work to deadlines
  • Work well under pressure
  • Able to work unsupervised
  • Able to use own initiative
  • Self-motivated and enthusiastic
  • Adaptability
  • Commitment to personal development
  • An ability to use own judgement, resourcefulness, and local knowledge, to respond to enquiries and requests while adhering to practice limitations
  • Ability to take on board ad hoc queries and assignments and resolve independently

Desirable

  • An aptitude for comprehensive data interrogation and reporting
  • Able to support learning and development of colleagues
  • The ability to work as part of an integrated multi-skilled team

Other

Essential

  • Able to work at the desired times
  • Flexibility of working hours to cover annual leave and sickness
  • An ability to make decisions appropriate to the situation while adhering to practice/PCN policies

Desirable

  • Car driver/clean licence

Qualifications

Essential

  • GCSE Grade A to C in English and Maths
  • Keyboard skills
  • Good administrative and organisational skills
  • Practical experience of computerised recording systems
  • Excellent telephony skills and phone manner
  • Understand and maintain confidentiality

Desirable

  • Primary Care Experience
  • Knowledge of medical terminology
  • Experience using EMIS Web/ Docman/ Windows
  • Organisational skills
  • Experience with office machinery
Person Specification

Experience

Essential

  • An interest in primary care
  • Good communication (written and verbal)
  • Attention to detail and methodical
  • Time management skills and ability to work to deadlines
  • Work well under pressure
  • Able to work unsupervised
  • Able to use own initiative
  • Self-motivated and enthusiastic
  • Adaptability
  • Commitment to personal development
  • An ability to use own judgement, resourcefulness, and local knowledge, to respond to enquiries and requests while adhering to practice limitations
  • Ability to take on board ad hoc queries and assignments and resolve independently

Desirable

  • An aptitude for comprehensive data interrogation and reporting
  • Able to support learning and development of colleagues
  • The ability to work as part of an integrated multi-skilled team

Other

Essential

  • Able to work at the desired times
  • Flexibility of working hours to cover annual leave and sickness
  • An ability to make decisions appropriate to the situation while adhering to practice/PCN policies

Desirable

  • Car driver/clean licence

Qualifications

Essential

  • GCSE Grade A to C in English and Maths
  • Keyboard skills
  • Good administrative and organisational skills
  • Practical experience of computerised recording systems
  • Excellent telephony skills and phone manner
  • Understand and maintain confidentiality

Desirable

  • Primary Care Experience
  • Knowledge of medical terminology
  • Experience using EMIS Web/ Docman/ Windows
  • Organisational skills
  • Experience with office machinery

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Aplos Health PCN

Address

The Vale Medical Centre

Perry Vale

London

SE23 2JF


Employer's website

https://www.aploshealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Aplos Health PCN

Address

The Vale Medical Centre

Perry Vale

London

SE23 2JF


Employer's website

https://www.aploshealth.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

PCN Manager

Aplos Health Primary Care Network

Aplospcn.lewisham@nhs.net

Details

Date posted

12 July 2023

Pay scheme

Other

Salary

£12.50 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

U0107-23-0000

Job locations

The Vale Medical Centre

Perry Vale

London

SE23 2JF


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