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Teleradiology Administrator

DMC Healthcare

Information:

This job is now closed

Job summary

If you are passionate about providing safe and outstanding care, are personally resilient,experienced in working to tight deadlines and comfortable with a highly regulated environment then we would love to hear from you.

We are seeking an enthusiastic, experienced, and keen to learn candidate to be part of our growing organisation, serving to support staff and patients to deliver high quality care.

We are looking for 2 full-time Teleradiology Administrators to be based at our premises in Peckham, London.

Main duties of the job

To be responsible for undertaking a wide range of administrative duties which include allocation of studies to radiologists, ensuring all information is managed correctly, logging of activities and followed up accordingly. To act as the focal point of contact and be responsible for the dissemination of information, messages and enquiries for the radiologist team, liaising with multidisciplinary team members, other health professionals and staff.

About us

DMC Radiology Reporting are a successful and trusted provider of medical imaging reporting services for the NHS and private providers alike.

DMC Radiology Reporting continue to see rapid growth in the services we provide therefore, we are expanding our operations team.

Our team is proud of our open culture that enables individuals to be involved in the decisions that affect care delivery and departmental development. We are a collaborative team, that thrives on a flexible work style, supporting each other to achieve success together.

Date posted

08 August 2023

Pay scheme

Other

Salary

£21,111.50 to £27,596 a year

Contract

Permanent

Working pattern

Full-time

Reference number

U0106-RR-Admin

Job locations

DMC Healthcare

60 Chadwick Road

London

SE15 4PU


Job description

Job responsibilities

bilities:

Main Duties and Responsibilities

a) Allocate studies in line with clients service level agreement

b) Allocate studies inline with radiologists skill mix and availability

c) Logging of studies onto client activity log via Excel

d) Deal with administrative queries and requests from patients and act as liaison with the clinicians as necessary

e) Respond to all client emails and calls (via softphone/email)

f) Provide those who contact DMC Imaging with excellent customer service, ensuring that all telephone callers are greeted promptly, professionally and politely

g) Working within a team to ensure smooth transition of work

h) Support and assist clinicians as required

i) Action tasks set by clinicians via the clinical systems and email

j) To handle enquiries courteously and efficiently and with an awareness of the needs of the customer

k) PACS Support (liaison between Clients + PACS)

l) Logging technical issues with PACS

m) Maintaining accurate logs of KPI and Audit data

n) Ensure reports are in line with TAT

o) Follow set client process for alerting urgent findings

p) Prioritise urgent and out of hours reports

q) Strong communication with clinicians and colleagues

r) Monitoring of mailbox and being first point of contact for all enquiries and communications received

s) Answer phone calls (most likely rota basis)

t) Support on audits as needed

u) Attendance to meetings and education sessions as required by the business

Data Duties

a) Interrogate data for audit purposes.

b) To provide and maintain information required for public health targets. This will include data checking and liaising with the clinical team to improve performance.

c) Take part in practice performance. This will include maintaining an up-to-date register and working on improvement.

General Duties

a) Leave desk tidy at the end of each day.

b) Ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity with the agreement of the Operations Manager.

c) Comply and familiarise yourself with the departments policies and procedures.

d) Carry out any other duties as reasonably requested Head of Operations, Operations Manager or Company director

Job description

Job responsibilities

bilities:

Main Duties and Responsibilities

a) Allocate studies in line with clients service level agreement

b) Allocate studies inline with radiologists skill mix and availability

c) Logging of studies onto client activity log via Excel

d) Deal with administrative queries and requests from patients and act as liaison with the clinicians as necessary

e) Respond to all client emails and calls (via softphone/email)

f) Provide those who contact DMC Imaging with excellent customer service, ensuring that all telephone callers are greeted promptly, professionally and politely

g) Working within a team to ensure smooth transition of work

h) Support and assist clinicians as required

i) Action tasks set by clinicians via the clinical systems and email

j) To handle enquiries courteously and efficiently and with an awareness of the needs of the customer

k) PACS Support (liaison between Clients + PACS)

l) Logging technical issues with PACS

m) Maintaining accurate logs of KPI and Audit data

n) Ensure reports are in line with TAT

o) Follow set client process for alerting urgent findings

p) Prioritise urgent and out of hours reports

q) Strong communication with clinicians and colleagues

r) Monitoring of mailbox and being first point of contact for all enquiries and communications received

s) Answer phone calls (most likely rota basis)

t) Support on audits as needed

u) Attendance to meetings and education sessions as required by the business

Data Duties

a) Interrogate data for audit purposes.

b) To provide and maintain information required for public health targets. This will include data checking and liaising with the clinical team to improve performance.

c) Take part in practice performance. This will include maintaining an up-to-date register and working on improvement.

General Duties

a) Leave desk tidy at the end of each day.

b) Ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity with the agreement of the Operations Manager.

c) Comply and familiarise yourself with the departments policies and procedures.

d) Carry out any other duties as reasonably requested Head of Operations, Operations Manager or Company director

Person Specification

Skills

Essential

  • Quick and effective problem-solving skills, especially in high-pressure situations.
  • Ability to make informed decisions to address issues promptly and efficiently.
  • Demonstrated ability to collaborate and work cohesively with diverse teams and professionals.
  • A customer-centric approach with a focus on providing exceptional service to healthcare facilities and patients.

Experience

Essential

  • Proven experience in healthcare administration or radiology department management, preferably with exposure to teleradiology operations.
  • Demonstrated understanding of radiology imaging modalities, protocols, and procedures

Knowledge and Technical Ability

Essential

  • Proficiency in understanding teleradiology software, Picture Archiving and Communication Systems (PACS)

Communication and Organisational Skills

Essential

  • Excellent verbal and written communication skills.
  • Strong ability to interact with radiologists, technologists, and other healthcare professionals to facilitate smooth workflow and address any issues promptly.
  • Highly organized with the ability to prioritize tasks efficiently.
  • Capability to manage multiple cases and maintain accuracy and attention to detail.
  • Strong commitment to maintaining high-quality standards
Person Specification

Skills

Essential

  • Quick and effective problem-solving skills, especially in high-pressure situations.
  • Ability to make informed decisions to address issues promptly and efficiently.
  • Demonstrated ability to collaborate and work cohesively with diverse teams and professionals.
  • A customer-centric approach with a focus on providing exceptional service to healthcare facilities and patients.

Experience

Essential

  • Proven experience in healthcare administration or radiology department management, preferably with exposure to teleradiology operations.
  • Demonstrated understanding of radiology imaging modalities, protocols, and procedures

Knowledge and Technical Ability

Essential

  • Proficiency in understanding teleradiology software, Picture Archiving and Communication Systems (PACS)

Communication and Organisational Skills

Essential

  • Excellent verbal and written communication skills.
  • Strong ability to interact with radiologists, technologists, and other healthcare professionals to facilitate smooth workflow and address any issues promptly.
  • Highly organized with the ability to prioritize tasks efficiently.
  • Capability to manage multiple cases and maintain accuracy and attention to detail.
  • Strong commitment to maintaining high-quality standards

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

DMC Healthcare

Address

DMC Healthcare

60 Chadwick Road

London

SE15 4PU


Employer's website

https://www.dmchealthcare.co.uk/ (Opens in a new tab)

Employer details

Employer name

DMC Healthcare

Address

DMC Healthcare

60 Chadwick Road

London

SE15 4PU


Employer's website

https://www.dmchealthcare.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Recruitment Lead

Gemma Collins

gemma.collins@dmchealthcare.co.uk

Date posted

08 August 2023

Pay scheme

Other

Salary

£21,111.50 to £27,596 a year

Contract

Permanent

Working pattern

Full-time

Reference number

U0106-RR-Admin

Job locations

DMC Healthcare

60 Chadwick Road

London

SE15 4PU


Supporting documents

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