Assistant Practice Manager

DMC Healthcare

This job is now closed

Job summary

We are looking for enthusiastic and motivated APM to join our team and develop our services. You should be a keen learner, passionate about your clinical development and able to communicate well at all levels

The primary focus for this role is to help manage the day to day operations within DMC Primary Care GP Practices.

To support the Practice Manager in all aspects of operational management of the practice in order to ensure the smooth running of the Practice.

The Assistant Practice Manager will take responsibility, with support from the Practice Manager, for the general day to day running of the Practice ensuring the wellbeing of patients, doctors and staff. This includes:

To ensure the effective and efficient management of the practice, optimising quality patient care and services
To be the practice Human Resource lead, ensuring motivation and productivity of staff working in the practice.
To ensure optimum and effective operations and systems in the running of the practice..
To provide guidance to the Practice Manager on any NHS developments and legislative changes which may affect the general management of the practice
To ensure compliance with all regulatory and CQC standards, including current health and safety, employment, data protection and also all relevant legislation.
To ensure the practice achieves local and national key performance indicators and targets

Main duties of the job

Core functions, but not limited to:

Human Resources

To ensure the practice is staffed, managed and resourced within budget
To ensure effective training, development and induction of staff is undertaken

Operations and IT

To ensure the efficient operational running of the practice IT Systems

Finance

Responsible to the Practice Manager for the effective use of Practice finances, to plan effective budgetary control

To oversee the practice achieving national and local targets and standards to optimise income
To assimilate payroll information and deal with pensions
To ensure correct monthly claims for payment and billing

Regulatory compliance

To ensure compliance of CQC requirements

Health and Safety and Premises

To act as the responsible Health and Safety Officer
To ensure the premises meets all infection control requirements
To ensure that the buildings, services and facilities are well maintained and that regular servicing and testing as required by legislation is carried out

Patient Services

To ensure that the practice is delivering accessible, equitable and quality patient services
To ensure that the practice has an effective PPG
To ensure that the practice meets all requirements for patient feedback and management of complaints in keeping with NHS standards

Other Duties

To plan, manage and review all practice policies, systems and procedures ensuring efficient and effective work process
Any other tasks as requested by the Practice Manager

About us

About DMC Healthcare

A strong provider in the NHS ecosystem, DMC Healthcare has played a significant role in service delivery for over 50 years, helping to reduce health inequalities. From being at the sharp end of the patient journey into treatment in primary care, to delivering fast, accurate radiology reporting, consultant-led dermatology and insourced endoscopy services, DMC Healthcare remains committed.

Our Mission

Is to create a frictionless patient experience of the highest quality, wherever needed.

OurCulture

Our TRUST values reinforce that what we do is built on strong teamwork, respect for one another and importantly respect for the patient. We take time to listen and understand everyones needs, were supportive and truly careandwhateverwedo,wedoittogether.

Our Team

DMC takes pride in a diverse workforce, involving a range of talented and knowledgeable experts working together as teams. This includes clinical experts, who constantly strive towards delivering the best patient care, and non-clinical experts and support staff, who revolutionise working methods in the healthcare industry.

Your Wellbeing

It is our people who make DMC Healthcare what it is today, and we are extremely proud of the achievements of our staff. At DMC, our clinicians and administrators feel supported and empowered through our range of learning resources and our team, to offer opportunities for growth.

Date posted

27 January 2025

Pay scheme

Other

Salary

£35,000 to £40,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

U0106-25-0000

Job locations

Dulwich Medical Centre

Crystal Palace Road

London

SE22 9EP

D M C Chadwick Road Surgery

60 Chadwick Road

London

SE15 4PU

Job description

Job responsibilities

The Operations Manager will take responsibility, with support from the Practice Manager, for the general day to day running of the Practice ensuring the wellbeing of patients, doctors and staff.

To ensure the effective and efficient management of the practice, optimising quality patient care and services

To be the practice Human Resource lead, ensuring motivation and productivity of staff working in the practice.

To ensure optimum and effective operations and systems in the running of the practice.

To ensure the profitability of the practice, in line with contractual, NHSE and legislative guidelines, including maximising income and ensuring cost-efficiency.

To provide guidance to the Practice Manager on any NHS developments and legislative changes which may affect the general management of the practice

To ensure compliance with all regulatory and CQC standards, including current health and safety, employment, data protection and also all relevant legislation.

To ensure the practice achieves local and national key performance indicators and targets

Full Job Description Attached