Job summary
Number of positions: Multiple
Job Location:Predominantly based at
Dorking & Redhill with travel to our other sites
Our
Receptionist/Administrator team undertake a wide variety of admin tasks,
including checking patients in for their appointments, booking appointments,
answering telephone queries and processing incoming post
The role would suit someone
who is good at multitasking, problem-solving, with an empathetic nature, who
has a passion for helping patients and providing excellent customer service.
The
reception team is currently made up of 11 staff members who cover the
Outpatients activity predominantly based at
Dorking & Redhill, with travel to our other sites in Epsom and Warlingham. The staff work on a rota basis, which includes some evenings and
some weekends, Monday Saturday. The shift pattern varies from week to week
with no set days, only set hours.
Main duties of the job
The ideal candidate will have previous patient or customer-facing
experience and excellent communication skills.
Within this fast-paced environment, it is necessary to remain calm and
maintain a high level of attention to detail.
The successful applicant will be able to help manage the workload
efficiently and effectively on a daily basis to facilitate the patient's care
being as smooth and efficient as possible.
We
will provide the training necessary to use our in-house IT systems; however, a
good working knowledge of Microsoft Office would be beneficial. You will be required to maintain patient
confidentiality at all times.
About us
This is an excellent opportunity to be a part of our organisation as we
are going through a period of growth and looking to recruit additional
Receptionist & Administrators to our professional and friendly team.
Dorking Healthcare (DHC) is an organisation that provides a wide range of
quality healthcare services in Surrey and Sussex. We are registered with the
CQC (Care Quality Commission), receiving a Good status in our most recent
inspection, and we are an accredited AQP (Any Qualified Provider). Our vision
is to continually improve local services for patients by offering first-class
care and shorter waiting times.
A can-do attitude is a vital asset at DHC, and we are looking for
like-minded individuals to work with us who share the same approach and work
ethic.
The benefits we offer include:
- Competitive salaries
- Membership of the NHS pension scheme
- 27 days annual leave plus bank holidays, increasing with length of
service
- Access to an Employee Assistance Programme
- Opportunities for training, development and career progression
- Some of our sites have free on-site parking (subject to availability)
- We aim to be an employer of choice and conduct annual staff satisfaction
surveys
DHC
actively encourage and promotes diversity, ensures all voices are heard and
included and is committed to equal opportunities for all.
Job description
Job responsibilities
JOB SUMMARY
The role of the
Receptionist/Administrator is to provide reception services and
administrative support to staff within the Outpatients Department. The role will be shift-based at all sites, predominantly
based at Dorking & Redhill, with travel to our other sites. To undertake
tasks essential to the smooth, effective provision of quality care and an efficient
level of service for patients and their families. This will include covering
the reception at DHC for some evenings and weekends on a rotational basis.
It
is essential that the post holder exercises initiative and judgement whilst
maintaining a high level of confidentiality and diplomacy at all times
without immediate access to line supervision.
DUTIES AND RESPONSIBILITIES OF THE POST
-
To liaise and be the first point of contact for clinicians, staff,
patients, carers and non-clinical service providers utilising and visiting the
hospital
-
To respond appropriately to contentious, sensitive and difficult
enquiries to ensure a satisfactory conclusion
-
Responsible for answering incoming calls and emails, dealing with their
requests for information effectively
-
Booking and rescheduling patient appointments via telephone, SMS and
letters
-
To reschedule appointments and clinics when requested and by the
deadlines specified, using the computerised system.
-
To maintain and update records as appropriate
-
To receive and dispatch mail promptly
-
To ensure appropriate handover of information relating to reception/
administrative work
-
To attend regular meetings within DHC, and where necessary, to maintain
and keep up to date with working procedures
WORK SETTING AND REVIEW
To manage one's own workload efficiently and
effectively on a daily basis with a degree of autonomy. Maintain confidentiality at all times. Make decisions pertaining to the smooth and
efficient running of the department, acting independently but, where necessary,
referring problems to management or the appropriate consultant via the quickest
route possible.
CONFIDENTIALITY
The post holder must maintain the confidentiality of
information about patients, staff and DHC business in accordance with the Data
Protection Act 1998 and Caldicott principles.
Job description
Job responsibilities
JOB SUMMARY
The role of the
Receptionist/Administrator is to provide reception services and
administrative support to staff within the Outpatients Department. The role will be shift-based at all sites, predominantly
based at Dorking & Redhill, with travel to our other sites. To undertake
tasks essential to the smooth, effective provision of quality care and an efficient
level of service for patients and their families. This will include covering
the reception at DHC for some evenings and weekends on a rotational basis.
It
is essential that the post holder exercises initiative and judgement whilst
maintaining a high level of confidentiality and diplomacy at all times
without immediate access to line supervision.
DUTIES AND RESPONSIBILITIES OF THE POST
-
To liaise and be the first point of contact for clinicians, staff,
patients, carers and non-clinical service providers utilising and visiting the
hospital
-
To respond appropriately to contentious, sensitive and difficult
enquiries to ensure a satisfactory conclusion
-
Responsible for answering incoming calls and emails, dealing with their
requests for information effectively
-
Booking and rescheduling patient appointments via telephone, SMS and
letters
-
To reschedule appointments and clinics when requested and by the
deadlines specified, using the computerised system.
-
To maintain and update records as appropriate
-
To receive and dispatch mail promptly
-
To ensure appropriate handover of information relating to reception/
administrative work
-
To attend regular meetings within DHC, and where necessary, to maintain
and keep up to date with working procedures
WORK SETTING AND REVIEW
To manage one's own workload efficiently and
effectively on a daily basis with a degree of autonomy. Maintain confidentiality at all times. Make decisions pertaining to the smooth and
efficient running of the department, acting independently but, where necessary,
referring problems to management or the appropriate consultant via the quickest
route possible.
CONFIDENTIALITY
The post holder must maintain the confidentiality of
information about patients, staff and DHC business in accordance with the Data
Protection Act 1998 and Caldicott principles.
Person Specification
Qualifications
Essential
- Good standard of education
- (Numerate and good standard of English)
Knowledge
Essential
- Computer literate (MS packages and databases)
Desirable
- Data protection in a health care environment.
- Previous NHS experience in a reception/administration role
Skills
Essential
- Administration.
- Ability to communicate effectively with a diverse group within the community.
- Ability to maintain confidentiality at all times.
- Patient focussed.
- Ability to prioritise workload.
- Excellent attention to detail to maintain accurate patient records.
- Working as part of a team
Desirable
Travel
Essential
- Please detail how you are intending to get to work / travel between sites
Attributes
Essential
- Can do attitude to daily tasks, adversity and new ways of working
Desirable
- Full clean driving licence and own vehicle
Person Specification
Qualifications
Essential
- Good standard of education
- (Numerate and good standard of English)
Knowledge
Essential
- Computer literate (MS packages and databases)
Desirable
- Data protection in a health care environment.
- Previous NHS experience in a reception/administration role
Skills
Essential
- Administration.
- Ability to communicate effectively with a diverse group within the community.
- Ability to maintain confidentiality at all times.
- Patient focussed.
- Ability to prioritise workload.
- Excellent attention to detail to maintain accurate patient records.
- Working as part of a team
Desirable
Travel
Essential
- Please detail how you are intending to get to work / travel between sites
Attributes
Essential
- Can do attitude to daily tasks, adversity and new ways of working
Desirable
- Full clean driving licence and own vehicle
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
