Job summary
We are looking for an enthusiastic and caring candidate for the
post of Well-being Coordinator for Redhill Phoenix. The role requires
great communication skills, ability to use ones own judgment, and initiative.
You will be required to work 10-12 hours per week, some of
which can be remote but some will be in community settings.
Main duties of the job
The candidate will be required to work with the Redhill Phoenix
PCN practices. They will support and
establish community-led groups to improve their health and well-being, where a health need has been
identified.
The candidate will work in collaboration with the GrowingHealth Together
team and will spend time on outreach
work to connect with a greater diversity of local people & groups, who
may benefit from and/or wish to contribute to the wellbeing of local
community.
The job will involve accurate record keeping of patients,
maintaining clinical records and monitoring patient pathways.
About us
Dorking Healthcare GP Federation is
dedicated to supporting General Practice in Surrey and providing high-quality
healthcare. We put patients at the centre of everything we do.
The Federation includes 7 PCNs across the
east of Surrey and covers a patient population of just under 300,000. Our
aim is to be the preferred choice of
both patients and employees, as a sustainable organisation delivering value.
Our collective strength allows us to
develop a wide range of high quality, innovative services designed to meet the
needs of local people and to increase provision of out of hospital
healthcare. As a Federation, we work closely together to ensure that our
patients benefit from a coordinated approach and a smooth journey through the
local health system.
The benefits we offer include:
- Competitive salaries
- Membership of the NHS
pension scheme
- 27 days annual leave plus
bank holidays, increasing with length of service
- The opportunity to buy and
sell Annual Leave
- Access to an Employee
Assistance Programme
- Opportunities for training,
development and career progression
- We aim to be an employer of
choice and conduct annual staff satisfaction surveys
DHC actively encourage and promote diversity,
ensure all voices are heard and included and are committed to equal
opportunities for all.
This post is working with Redhill Phoenix Primary Care Network.
Job description
Job responsibilities
The role is based in Redhill Phoenix Primary Care Network, which
includes Woodlands Road and Hawthorn Surgeries and Holmhurst Medical Practice
(all Redhill). The role is key to providing administrative support for
community health outreach projects.
The administrator will work closely with Practice teams and
community care teams to ensure patients receive appropriate care when it is
needed. The caseload will include proactive patient care as well as care
related to patients that have referred to the services.
Accurate record keeping, monitoring the patient pathway,
collating data, and arranging patient appointments will be required.
Attending meetings and reporting on progress to Practice
managers form part of the administration tasks for the role. The successful
candidate will demonstrate good teamworking skills as they will be part of both
the Primary Care Network and individual Practice teams; being adaptable and be
flexible are essential, along with excellent customer service skills and a
focus on administration detail.
Job description
Job responsibilities
The role is based in Redhill Phoenix Primary Care Network, which
includes Woodlands Road and Hawthorn Surgeries and Holmhurst Medical Practice
(all Redhill). The role is key to providing administrative support for
community health outreach projects.
The administrator will work closely with Practice teams and
community care teams to ensure patients receive appropriate care when it is
needed. The caseload will include proactive patient care as well as care
related to patients that have referred to the services.
Accurate record keeping, monitoring the patient pathway,
collating data, and arranging patient appointments will be required.
Attending meetings and reporting on progress to Practice
managers form part of the administration tasks for the role. The successful
candidate will demonstrate good teamworking skills as they will be part of both
the Primary Care Network and individual Practice teams; being adaptable and be
flexible are essential, along with excellent customer service skills and a
focus on administration detail.
Person Specification
Knowledge
Essential
- Good understanding of Healthcare systems
Desirable
- General understanding of community services and personalised care.
- Knowledge of what is available in the not-for-profit/voluntary sector locally and nationally to assist people
Skills and Aptitudes
Essential
- Excellent administrative skills working under own initiative. Strong, confident IT skills; able to use relevant Office packages (Word, Excel, Databases and Outlook for e-mail/calendar) and Databases (patient information).
- Able to work in fast-moving situations being adaptable to change. Empathic, patient and caring; sensitive to people's life stages, concerns and problems.
- Motivated to achieve good outcomes for people/clients.
- Excellent verbal and written communication skills.
- Organised with effective time management skills.
- Able to follow policies and procedures effectively.
- Able to maintain confidentiality at all times
Desirable
- Able to problem solve.
- Good analytical skills.
- Knowledge of GP Clinical systems
Experience
Essential
- Proven experience of managing an administrative role
Desirable
- Experience working with the general public in a similar role.
- Experience of working in a similar healthcare organisation or in the leisure industry/voluntary sector or in education or similar.
Qualifications
Essential
- Good standard of general education (English and Maths at GCSE or equivalent level). Education to A-level or equivalent
Desirable
- Personal Care Institute accredited care coordinator qualification
Qualities
Essential
- Motivated to provide the best outcomes for patients. Caring & sensitivity for clinical conditions. Self-motivated, reliable & resilient. Polite and confident with patient communication. High level of integrity. Good interpersonal and customer care skills. Positive approach, calm under pressure
Other Factors
Essential
- Able and willing to travel to DHC sites and other locations, attending meetings, training events, etc.
Desirable
- Car driver with a current, clean driving licence
Person Specification
Knowledge
Essential
- Good understanding of Healthcare systems
Desirable
- General understanding of community services and personalised care.
- Knowledge of what is available in the not-for-profit/voluntary sector locally and nationally to assist people
Skills and Aptitudes
Essential
- Excellent administrative skills working under own initiative. Strong, confident IT skills; able to use relevant Office packages (Word, Excel, Databases and Outlook for e-mail/calendar) and Databases (patient information).
- Able to work in fast-moving situations being adaptable to change. Empathic, patient and caring; sensitive to people's life stages, concerns and problems.
- Motivated to achieve good outcomes for people/clients.
- Excellent verbal and written communication skills.
- Organised with effective time management skills.
- Able to follow policies and procedures effectively.
- Able to maintain confidentiality at all times
Desirable
- Able to problem solve.
- Good analytical skills.
- Knowledge of GP Clinical systems
Experience
Essential
- Proven experience of managing an administrative role
Desirable
- Experience working with the general public in a similar role.
- Experience of working in a similar healthcare organisation or in the leisure industry/voluntary sector or in education or similar.
Qualifications
Essential
- Good standard of general education (English and Maths at GCSE or equivalent level). Education to A-level or equivalent
Desirable
- Personal Care Institute accredited care coordinator qualification
Qualities
Essential
- Motivated to provide the best outcomes for patients. Caring & sensitivity for clinical conditions. Self-motivated, reliable & resilient. Polite and confident with patient communication. High level of integrity. Good interpersonal and customer care skills. Positive approach, calm under pressure
Other Factors
Essential
- Able and willing to travel to DHC sites and other locations, attending meetings, training events, etc.
Desirable
- Car driver with a current, clean driving licence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
