Job responsibilities
JOB
SUMMARY
This is a key administrative role, working
in a GP Practice to support
patients with long-term medical conditions or complex health care needs. The
Care Coordinator will work closely with
clinicians to develop care plans and coordinate and monitor a range of patient
services.
It is
essential that the person has a
positive and compassionate nature and can provide exceptional customer service.
This role requires sensitivity and an understanding that patients with any
medical needs, complex or general, should be treated with respect.
The Care
Coordinator will deliver a high-quality
service for patients in a safe and effective working environment, whilst
maintaining the highest standards of confidentiality. They will be a motivated person with good initiative and
organisational skills, and have excellent interpersonal and teamwork skills.
DUTIES
AND RESPONSIBILITIES OF THE POST
-
Undertake extensive work to manage
and coordinate appointments and reviews for patients with long-term and/or
multiple conditions.
-
Work with clinicians to minimise
the number and maximise the effectiveness of appointments and home visits.
-
Proactively monitor the
effectiveness of appointments and the reasons for non-attendance.
-
Act as a point of contact between
clinicians and patients to meet both general and complex health needs.
-
Send out and obtain information,
especially to help empower patients to optimise self-care
-
Promptly refer any patient concerns
to a clinician, and act on responses.
-
Respond to enquiries and requests
from patients, their carers and external health and social agencies.
-
Liaise with third-party service
providers, such as social care and community agencies, and social prescribers.
-
Provide extensive assistance in
arranging correct clinical pathways for care, and producing and reviewing
personalised annual care plans.
-
Help to ensure patient medical
conditions are being well managed and share care plans with other clinicians or
third parties where relevant.
-
Monitor patient information
relating to (for example) A&E attendance, hospital admission and
medications.
-
Manage and maintain registers of
LTC patients and DHCs clinical systems, ensuring IT security and IG compliance
at all times and adding read codes to medical records to assist with reporting.
-
Undertake work in
other areas, such as Learning Disability, Palliative Care, Mental Health and
Cervical Screening. This will include:
-
Participating in
local training and meetings (including taking minutes); maintaining registers; coordinating
reviews; booking home visits; arranging tests; ensuring appropriate methods of communication;
overseeing clinics.
-
Keep up to date
with Safeguarding by: participating in training and meetings; maintaining
registers; liaising with the safeguarding lead; and ensuring that reports are
completed in time.
-
Take responsibility
for own personal development by fully participating in a yearly appraisal,
assessing own educational/training needs, exploring all opportunities for
maintaining and updating own professional knowledge and skills, and attending
training.
- Keep
up to date with policies and procedures and ensure that these are adhered to at
all times.
ORGANISATIONAL
POSITION
-
The Care
Coordinator role works within the GP Practices and reports on a day-to-day basis
to the relevant Practice Manager.
INDIVIDUAL
RESPONSIBILITIES
-
Adhere to DHC policies and procedures and
relevant legislation, including the requirements of any professional bodies and
undertake mandatory and other training as identified by DHC. Be particularly aware of the importance of
Equality and Diversity, ensuring that all colleagues, patients, clients and
visitors are dealt with in line with DHC policy.
-
Take reasonable care of
health and safety at work for you and others, and to cooperate with the employer
and with local practice to ensure compliance with health and safety
requirements
-
Participate in reflection, self-evaluation and
continuous professional development, including performance review. Ensure mandatory training is up-to-date at
all times.
-
Strive to communicate effectively with patients,
carers and team members whilst recognising peoples needs for alternative
methods of communication and respond accordingly.
-
Contribute to ongoing projects as required.
-
This job description represents an outline of
the responsibilities of the post and is not intended to be an exhaustive list
of duties or tasks. It will change and
develop in line with organisational needs and may be amended following
agreement with the post-holder.
CONFIDENTIALITY
The post holder must maintain the
confidentiality of information about patients, clients, staff and DHC business
in accordance with the Data Protection Act 2018 and Caldicott Principles.
WORK
SETTING AND REVIEW
This job description
represents an outline of the responsibilities of the post and is not intended
to be an exhaustive list of duties or tasks.
It will change and develop in line with organisational needs and may be
amended following agreement with the post-holder.
