Job summary
We are looking for a highly efficient and
solutions-focused Care Coordinator to join our friendly team in the beautiful
village of Godstone. The position is part-time, 30 hours per week across 4
days.
Main duties of the job
The main
responsibilities of this role are the close management of patients with
long-term conditions, the planning and delivery of vaccination and screening
programmes and other ad hoc initiatives such as catch-up programmes. Data
analysis is key as the successful candidate will be responsible for running time-sensitive
reports to ensure efficient recall processes are followed.
This is a
varied role offering training and development opportunities in-house and across
the wider DHC GP Federation. This role suits someone who enjoys working in a fast-paced
environment where each day brings new challenges and successes.
About us
The team is growing rapidly with the addition of care coordinators, a clinical pharmacist, a first contact physiotherapist, three clinical lead GPs and a supportive management team. We are a vibrant and friendly team who are devoted to delivering a high standard of healthcare and customer service to our patients.
Dorking Healthcare (DHC) is an organisation that provides a wide range of quality healthcare services in Surrey and Sussex. We are registered with the CQC (Care Quality Commission), received a 'Good' rating in our most recent inspection, andare an accredited AQP (Any Qualified Provider). Our vision is to continually improve local services for patients by offering first-class care and shorter waiting times.
A can-do attitude is a vital asset at DHC, and we are looking for like-minded individuals who share our approach and work ethic.
The benefits we offer include:
- Competitive salaries
- Membership of the NHS pension scheme
- 27 days annual leave plus bank holidays, increasing with length of service
- Access to an Employee Assistance Programme
- Opportunities for training, development, and career progression
Some of our sites have free on-site parking (subject to availability)
We aim to be an employer of choice and conduct annual staff satisfaction surveys
DHC actively encourages and promotes diversity, ensure all voices are heard and included and is committed to equal opportunities for all.
Job description
Job responsibilities
JOB
SUMMARY
This is a key administrative role, working
in a GP Practice to support
patients with long-term medical conditions or complex health care needs. The
Care Coordinator will work closely with
clinicians to develop care plans and coordinate and monitor a range of patient
services.
It is
essential that the person has a
positive and compassionate nature and can provide exceptional customer service.
This role requires sensitivity and an understanding that patients with any
medical needs, complex or general, should be treated with respect.
The Care
Coordinator will deliver a high-quality
service for patients in a safe and effective working environment, whilst
maintaining the highest standards of confidentiality. They will be a motivated person with good initiative and
organisational skills, and have excellent interpersonal and teamwork skills.
DUTIES
AND RESPONSIBILITIES OF THE POST
-
Undertake extensive work to manage
and coordinate appointments and reviews for patients with long-term and/or
multiple conditions.
-
Work with clinicians to minimise
the number and maximise the effectiveness of appointments and home visits.
-
Proactively monitor the
effectiveness of appointments and the reasons for non-attendance.
-
Act as a point of contact between
clinicians and patients to meet both general and complex health needs.
-
Send out and obtain information,
especially to help empower patients to optimise self-care
-
Promptly refer any patient concerns
to a clinician, and act on responses.
-
Respond to enquiries and requests
from patients, their carers and external health and social agencies.
-
Liaise with third-party service
providers, such as social care and community agencies, and social prescribers.
-
Provide extensive assistance in
arranging correct clinical pathways for care, and producing and reviewing
personalised annual care plans.
-
Help to ensure patient medical
conditions are being well managed and share care plans with other clinicians or
third parties where relevant.
-
Monitor patient information
relating to (for example) A&E attendance, hospital admission and
medications.
-
Manage and maintain registers of
LTC patients and DHCs clinical systems, ensuring IT security and IG compliance
at all times and adding read codes to medical records to assist with reporting.
-
Undertake work in
other areas, such as Learning Disability, Palliative Care, Mental Health and
Cervical Screening. This will include:
-
Participating in
local training and meetings (including taking minutes); maintaining registers; coordinating
reviews; booking home visits; arranging tests; ensuring appropriate methods of communication;
overseeing clinics.
-
Keep up to date
with Safeguarding by: participating in training and meetings; maintaining
registers; liaising with the safeguarding lead; and ensuring that reports are
completed in time.
-
Take responsibility
for own personal development by fully participating in a yearly appraisal,
assessing own educational/training needs, exploring all opportunities for
maintaining and updating own professional knowledge and skills, and attending
training.
- Keep
up to date with policies and procedures and ensure that these are adhered to at
all times.
ORGANISATIONAL
POSITION
-
The Care
Coordinator role works within the GP Practices and reports on a day-to-day basis
to the relevant Practice Manager.
INDIVIDUAL
RESPONSIBILITIES
-
Adhere to DHC policies and procedures and
relevant legislation, including the requirements of any professional bodies and
undertake mandatory and other training as identified by DHC. Be particularly aware of the importance of
Equality and Diversity, ensuring that all colleagues, patients, clients and
visitors are dealt with in line with DHC policy.
-
Take reasonable care of
health and safety at work for you and others, and to cooperate with the employer
and with local practice to ensure compliance with health and safety
requirements
-
Participate in reflection, self-evaluation and
continuous professional development, including performance review. Ensure mandatory training is up-to-date at
all times.
-
Strive to communicate effectively with patients,
carers and team members whilst recognising peoples needs for alternative
methods of communication and respond accordingly.
-
Contribute to ongoing projects as required.
-
This job description represents an outline of
the responsibilities of the post and is not intended to be an exhaustive list
of duties or tasks. It will change and
develop in line with organisational needs and may be amended following
agreement with the post-holder.
CONFIDENTIALITY
The post holder must maintain the
confidentiality of information about patients, clients, staff and DHC business
in accordance with the Data Protection Act 2018 and Caldicott Principles.
WORK
SETTING AND REVIEW
This job description
represents an outline of the responsibilities of the post and is not intended
to be an exhaustive list of duties or tasks.
It will change and develop in line with organisational needs and may be
amended following agreement with the post-holder.
Job description
Job responsibilities
JOB
SUMMARY
This is a key administrative role, working
in a GP Practice to support
patients with long-term medical conditions or complex health care needs. The
Care Coordinator will work closely with
clinicians to develop care plans and coordinate and monitor a range of patient
services.
It is
essential that the person has a
positive and compassionate nature and can provide exceptional customer service.
This role requires sensitivity and an understanding that patients with any
medical needs, complex or general, should be treated with respect.
The Care
Coordinator will deliver a high-quality
service for patients in a safe and effective working environment, whilst
maintaining the highest standards of confidentiality. They will be a motivated person with good initiative and
organisational skills, and have excellent interpersonal and teamwork skills.
DUTIES
AND RESPONSIBILITIES OF THE POST
-
Undertake extensive work to manage
and coordinate appointments and reviews for patients with long-term and/or
multiple conditions.
-
Work with clinicians to minimise
the number and maximise the effectiveness of appointments and home visits.
-
Proactively monitor the
effectiveness of appointments and the reasons for non-attendance.
-
Act as a point of contact between
clinicians and patients to meet both general and complex health needs.
-
Send out and obtain information,
especially to help empower patients to optimise self-care
-
Promptly refer any patient concerns
to a clinician, and act on responses.
-
Respond to enquiries and requests
from patients, their carers and external health and social agencies.
-
Liaise with third-party service
providers, such as social care and community agencies, and social prescribers.
-
Provide extensive assistance in
arranging correct clinical pathways for care, and producing and reviewing
personalised annual care plans.
-
Help to ensure patient medical
conditions are being well managed and share care plans with other clinicians or
third parties where relevant.
-
Monitor patient information
relating to (for example) A&E attendance, hospital admission and
medications.
-
Manage and maintain registers of
LTC patients and DHCs clinical systems, ensuring IT security and IG compliance
at all times and adding read codes to medical records to assist with reporting.
-
Undertake work in
other areas, such as Learning Disability, Palliative Care, Mental Health and
Cervical Screening. This will include:
-
Participating in
local training and meetings (including taking minutes); maintaining registers; coordinating
reviews; booking home visits; arranging tests; ensuring appropriate methods of communication;
overseeing clinics.
-
Keep up to date
with Safeguarding by: participating in training and meetings; maintaining
registers; liaising with the safeguarding lead; and ensuring that reports are
completed in time.
-
Take responsibility
for own personal development by fully participating in a yearly appraisal,
assessing own educational/training needs, exploring all opportunities for
maintaining and updating own professional knowledge and skills, and attending
training.
- Keep
up to date with policies and procedures and ensure that these are adhered to at
all times.
ORGANISATIONAL
POSITION
-
The Care
Coordinator role works within the GP Practices and reports on a day-to-day basis
to the relevant Practice Manager.
INDIVIDUAL
RESPONSIBILITIES
-
Adhere to DHC policies and procedures and
relevant legislation, including the requirements of any professional bodies and
undertake mandatory and other training as identified by DHC. Be particularly aware of the importance of
Equality and Diversity, ensuring that all colleagues, patients, clients and
visitors are dealt with in line with DHC policy.
-
Take reasonable care of
health and safety at work for you and others, and to cooperate with the employer
and with local practice to ensure compliance with health and safety
requirements
-
Participate in reflection, self-evaluation and
continuous professional development, including performance review. Ensure mandatory training is up-to-date at
all times.
-
Strive to communicate effectively with patients,
carers and team members whilst recognising peoples needs for alternative
methods of communication and respond accordingly.
-
Contribute to ongoing projects as required.
-
This job description represents an outline of
the responsibilities of the post and is not intended to be an exhaustive list
of duties or tasks. It will change and
develop in line with organisational needs and may be amended following
agreement with the post-holder.
CONFIDENTIALITY
The post holder must maintain the
confidentiality of information about patients, clients, staff and DHC business
in accordance with the Data Protection Act 2018 and Caldicott Principles.
WORK
SETTING AND REVIEW
This job description
represents an outline of the responsibilities of the post and is not intended
to be an exhaustive list of duties or tasks.
It will change and develop in line with organisational needs and may be
amended following agreement with the post-holder.
Person Specification
Personal Qualities
Essential
- Polite & confident with good customer care skills, remaining calm under pressure.
- Caring, sensitive and empathetic sensitive to patients' life stages, concerns and problems.
- Self-motivated, reliable and dedicated.
- Excellent interpersonal skills.
- Motivated and proactive.
- Ability to use initiative and judgement.
- High levels of integrity and loyalty.
- Ability to work under pressure.
- Confident, assertive and resilient.
Skills
Essential
- Excellent communication skills (written and oral), including the ability to listen.
- Strong and confident IT skills.
- Excellent administrative skills, working under own initiative at times.
- Effective time management skills, often in a fast-paced environment.
- Proven problem-solving and analytical skills.
- Ability to adapt to changing situations and changing needs of the service.
- Excellent customer care skills.
- Motivated to achieve good outcomes for patients.
- Able to follow policies and procedures effectively.
- Able to maintain confidentiality at all times.
Desirable
- Knowledge of GP clinical system - EMIS.
Other requirements
Essential
- Disclosure and barring service check.
- Willing to travel to other sites & locations to attend meetings and training events.
Desirable
- Car driver with a current UK driving licence.
Experience
Essential
- Experience working with the general public in a similar role.
- Experience of managing a complex administrative role.
Desirable
- Experience working in a healthcare setting.
- Experience working in the NHS/Primary Care General Practice setting.
- Understanding of community services and personalised care.
- Experience of producing agendas and minutes for meetings.
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills.
Person Specification
Personal Qualities
Essential
- Polite & confident with good customer care skills, remaining calm under pressure.
- Caring, sensitive and empathetic sensitive to patients' life stages, concerns and problems.
- Self-motivated, reliable and dedicated.
- Excellent interpersonal skills.
- Motivated and proactive.
- Ability to use initiative and judgement.
- High levels of integrity and loyalty.
- Ability to work under pressure.
- Confident, assertive and resilient.
Skills
Essential
- Excellent communication skills (written and oral), including the ability to listen.
- Strong and confident IT skills.
- Excellent administrative skills, working under own initiative at times.
- Effective time management skills, often in a fast-paced environment.
- Proven problem-solving and analytical skills.
- Ability to adapt to changing situations and changing needs of the service.
- Excellent customer care skills.
- Motivated to achieve good outcomes for patients.
- Able to follow policies and procedures effectively.
- Able to maintain confidentiality at all times.
Desirable
- Knowledge of GP clinical system - EMIS.
Other requirements
Essential
- Disclosure and barring service check.
- Willing to travel to other sites & locations to attend meetings and training events.
Desirable
- Car driver with a current UK driving licence.
Experience
Essential
- Experience working with the general public in a similar role.
- Experience of managing a complex administrative role.
Desirable
- Experience working in a healthcare setting.
- Experience working in the NHS/Primary Care General Practice setting.
- Understanding of community services and personalised care.
- Experience of producing agendas and minutes for meetings.
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
