Job summary
Pathway Coordinators are an
integral part of the Outpatient team, looking after patients from the point
of referral to discharge, ensuring that the process is both efficient and
effective. This is achieved by
accurately processing and actively monitoring the flow of information
throughout the patient pathway.
The role would suit someone who is
good at multitasking, problem-solving with an empathetic nature, who has a
passion for helping patients.
The Pathways team is currently
made up of 8 staff members based in the Outpatients department at Dorking
Community Hospital. As we are seeing the number of patients grow, we are
looking to expand our team.
We would be interested in people who could offer
between 30 to 37.5 hrs a week.
Main duties of the job
Pathway
coordinators are responsible for ensuring that the patient journey is both
efficient and effective. This involves
chasing reports, results, and other documentation with GPs, hospitals, and third-party
providers to ensure these are in place prior to appointments. When processing
reports, the pathways team will highlight any urgent findings to our clinicians
to expedite patient care where required. The ideal candidate would therefore be
someone who can remain calm and maintain a high level of attention to
detail.
The successful applicant will be able to help manage the workload
efficiently and effectively on a daily basis to facilitate the patient's care
being as smooth and efficient as possible.
We will provide the training necessary to use our in-house IT systems;
however, a good working knowledge of Microsoft Office would be beneficial. You will be required to maintain patient
confidentiality at all times.
About us
This is an excellent opportunity to be a part of our organisation as we
are going through a period of growth and looking to recruit a Pathway
Coordinator to our professional and friendly team.
Dorking Healthcare (DHC) is an organisation that provides a wide range
of quality healthcare services in Surrey and Sussex. We are registered with the
CQC (Care Quality Commission), receiving a Good status in our most recent
inspection, and we are an accredited AQP (Any Qualified Provider). Our vision
is to continually improve local services for patients by offering first-class
care and shorter waiting times.
A can-do attitude is a vital asset at DHC, and we are looking for
like-minded individuals to work with us who share the same approach and work
ethic.
The benefits we offer include:
- Competitive salaries
- Membership of the NHS pension scheme
- 27 days annual leave plus bank holidays, increasing with length of
service
- Access to an Employee Assistance Program
- Opportunities for training, development, and career progression
Some of our sites have free on-site parking (subject to availability)
We aim to be an employer of choice and conduct annual staff satisfaction
surveys
DHC actively encourages and promotes diversity, ensures
all voices are heard and included, and is committed to equal opportunities for
all.
Job description
Job responsibilities
JOB
SUMMARY
The role (and team) is an integral part of the
patient pathway (referral to discharge), ensuring that the process is both
efficient and effective. This is achieved by accurately processing and actively
monitoring the flow of information throughout the patient pathway.
The
Pathways team looks through each patients referral carefully to make sure the
clinician has all the relevant information about the patients condition
available to them on our electronic record system. This means the patients get the most out of
their time with the consultant as all relevant test results and images are
available for review.
We
work with several NHS trusts and independent hospitals in the local area and
have our own in-house diagnostic services. A part of the Pathway role is to
forward on results from tests to the patients GP surgery as well as our
consultants.
You will need to have excellent attention to detail
and use initiative and good judgement to problem solve and consider the best
course of action to take for the patient.
DUTIES
AND RESPONSIBILITIES OF THE POST
- Prepare clinics for each clinician across all
specialities ahead of their clinics, which will include details about their
expected appointments, routine results that have been received, pathology
results for filing, and patient queries.
- For new patient appointments, thoroughly review the
referral information provided by the GP, picking out investigations or tests
that have already been completed and adding them to the patients electronic
record.
- For follow-up patient appointments, review the
previous clinic letter and referrals out recommended and ensure these have been
conducted and the results are available for review.
- Process post-clinic folder documentation by distributing
and actioning the contents as required.
- Shared responsibility for managing the Pathway
shared email box and the shared tasks on our patient record system, actioning
them as appropriate within a timely fashion.
- Communicating and sending the results of diagnostic
tests we have conducted in-house to the patient's GP within the specified
timeframes.
- For results we have received from external
providers for our patients, review the results, add to the patient's record, and
take the necessary follow-up actions, removing patients from waitlists, booking
follow-up appointments, for example.
- There may be urgent findings on reports that need
actioning immediately, following processes to highlight this to the clinician
and follow their guidance on the outcome required to progress the patient's
care.
- Chase reports, results, and other documentation
with GPs, hospitals, and third-party providers, working proactively and
independently to achieve required outcomes.
Manage the incoming and outgoing image requests.
- Track patient pathways from referral to discharge,
highlighting and resolving queries as they are encountered.
- Maintain excellent working relationships with
colleagues, consultants, and external providers.
- Maintaining accurate patient records by updating
wait lists, updating tasks, saving delivery/read receipts, and adding results
and notes.
- Manage multiple tasks, prioritising own workload
and working with the team to ensure work is completed within target timeframes.
- Undertake
any other reasonable duties as commensurate with the nature of this role.
- Undertake
any mandatory training as appropriate to the post and as directed.
WORK
SETTING AND REVIEWTo
manage own workload efficiently and effectively on a daily basis with a degree
of autonomy. Maintain confidentiality at
all times. Make decisions pertaining to
the smooth and efficient running of the department, acting independently but,
where necessary, referring problems to management or the appropriate consultant
via the quickest route possible.
CONFIDENTIALITY
The
post holder must maintain the confidentiality of information about patients,
staff, and DHC business in accordance with the Data Protection Act 1998 and the
Caldicott principles.
Job description
Job responsibilities
JOB
SUMMARY
The role (and team) is an integral part of the
patient pathway (referral to discharge), ensuring that the process is both
efficient and effective. This is achieved by accurately processing and actively
monitoring the flow of information throughout the patient pathway.
The
Pathways team looks through each patients referral carefully to make sure the
clinician has all the relevant information about the patients condition
available to them on our electronic record system. This means the patients get the most out of
their time with the consultant as all relevant test results and images are
available for review.
We
work with several NHS trusts and independent hospitals in the local area and
have our own in-house diagnostic services. A part of the Pathway role is to
forward on results from tests to the patients GP surgery as well as our
consultants.
You will need to have excellent attention to detail
and use initiative and good judgement to problem solve and consider the best
course of action to take for the patient.
DUTIES
AND RESPONSIBILITIES OF THE POST
- Prepare clinics for each clinician across all
specialities ahead of their clinics, which will include details about their
expected appointments, routine results that have been received, pathology
results for filing, and patient queries.
- For new patient appointments, thoroughly review the
referral information provided by the GP, picking out investigations or tests
that have already been completed and adding them to the patients electronic
record.
- For follow-up patient appointments, review the
previous clinic letter and referrals out recommended and ensure these have been
conducted and the results are available for review.
- Process post-clinic folder documentation by distributing
and actioning the contents as required.
- Shared responsibility for managing the Pathway
shared email box and the shared tasks on our patient record system, actioning
them as appropriate within a timely fashion.
- Communicating and sending the results of diagnostic
tests we have conducted in-house to the patient's GP within the specified
timeframes.
- For results we have received from external
providers for our patients, review the results, add to the patient's record, and
take the necessary follow-up actions, removing patients from waitlists, booking
follow-up appointments, for example.
- There may be urgent findings on reports that need
actioning immediately, following processes to highlight this to the clinician
and follow their guidance on the outcome required to progress the patient's
care.
- Chase reports, results, and other documentation
with GPs, hospitals, and third-party providers, working proactively and
independently to achieve required outcomes.
Manage the incoming and outgoing image requests.
- Track patient pathways from referral to discharge,
highlighting and resolving queries as they are encountered.
- Maintain excellent working relationships with
colleagues, consultants, and external providers.
- Maintaining accurate patient records by updating
wait lists, updating tasks, saving delivery/read receipts, and adding results
and notes.
- Manage multiple tasks, prioritising own workload
and working with the team to ensure work is completed within target timeframes.
- Undertake
any other reasonable duties as commensurate with the nature of this role.
- Undertake
any mandatory training as appropriate to the post and as directed.
WORK
SETTING AND REVIEWTo
manage own workload efficiently and effectively on a daily basis with a degree
of autonomy. Maintain confidentiality at
all times. Make decisions pertaining to
the smooth and efficient running of the department, acting independently but,
where necessary, referring problems to management or the appropriate consultant
via the quickest route possible.
CONFIDENTIALITY
The
post holder must maintain the confidentiality of information about patients,
staff, and DHC business in accordance with the Data Protection Act 1998 and the
Caldicott principles.
Person Specification
Qualifications
Essential
- Good standard of education
- (Numerate and good standard of written and spoken English)
Attributes
Essential
- Can do attitude to daily tasks, adversity, and new ways of working.
- Aspiration to continuously improve the experience of our patients
Skills
Essential
- Excellent attention to detail.
- Administration and organisational skills.
- Computer literate - MS Office.
- Ability to communicate effectively with a diverse range of people.
- Ability to prioritise tasks.
- Self-motivated and pro-active team player with good interpersonal skills.
- Ability to exercise good judgement.
- Proven problem-solving experience
Desirable
- Systmone (NHS database).
- IEP imaging portal.
- Streamlining and making processes smoother and more efficient
Knowledge
Essential
- Good working knowledge of IT systems.
- Experience in a patient/customer-focused role.
- Proven problem-solving experience.
- Experience in meeting deadlines and prioritisation
Desirable
- Data protection in a health care environment.
- NHS / Healthcare experience.
- Patient referral pathways.
- Understanding of medical terminology.
- Prior experience working in a fast-paced environment.
Person Specification
Qualifications
Essential
- Good standard of education
- (Numerate and good standard of written and spoken English)
Attributes
Essential
- Can do attitude to daily tasks, adversity, and new ways of working.
- Aspiration to continuously improve the experience of our patients
Skills
Essential
- Excellent attention to detail.
- Administration and organisational skills.
- Computer literate - MS Office.
- Ability to communicate effectively with a diverse range of people.
- Ability to prioritise tasks.
- Self-motivated and pro-active team player with good interpersonal skills.
- Ability to exercise good judgement.
- Proven problem-solving experience
Desirable
- Systmone (NHS database).
- IEP imaging portal.
- Streamlining and making processes smoother and more efficient
Knowledge
Essential
- Good working knowledge of IT systems.
- Experience in a patient/customer-focused role.
- Proven problem-solving experience.
- Experience in meeting deadlines and prioritisation
Desirable
- Data protection in a health care environment.
- NHS / Healthcare experience.
- Patient referral pathways.
- Understanding of medical terminology.
- Prior experience working in a fast-paced environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
