Job summary
Our
Receptionist / Administrator team undertake a wide variety of tasks including checking patients in for their appointments, booking appointments, answering
telephone queries, and processing incoming and outgoing post.
The role would suit someone
who is good at multitasking, problem-solving with an empathetic nature, who has
a passion for helping patients and providing excellent customer service.
The
reception team is currently made up of 8 staff members who cover the
Outpatients activity, predominantly based at
Dorking & Redhill, with travel to our other sites.
With the addition of a new site in Epsom we
are increasing the team, the role will cover all locations, with travel to
other sites as necessary. The staff work on a rota basis, which includes
evenings and some weekends, the shift pattern varies from week to week.
This role is not eligible for sponsorship, so all candidates must have a valid right to work in the UK.
Main duties of the job
The ideal candidate will have previous patient or customer-facing experience and excellent communication skills.
Within this fast-paced environment, it is necessary to remain calm and
maintain a high level of attention to detail.
The successful applicant will be able to help manage the workload
efficiently and effectively on a daily basis to facilitate the patients care
being as smooth and efficient as possible.
We will provide the training necessary to use our in-house IT systems,
however, a good working knowledge of Microsoft Office would be beneficial. You will be required to maintain patient
confidentiality at all times.
Please note that the role covers multiple sites, mainly Dorking and Redhill, but travel to our other locations in Epsom or Oxted may also be needed, so being able to travel between locations (e.g. by car or public transport) is essential.
About us
This is an excellent opportunity to be a part of our organisation as we
are going through a period of growth and looking to recruit additional
Receptionist & Administrators to our professional and friendly team.
Dorking Healthcare (DHC) is an organisation that provides a wide range of
quality healthcare services in Surrey and Sussex. We are registered with the
CQC (Care Quality Commission) receiving a Good status in our most recent
inspection, we are an accredited AQP (Any Qualified Provider). Our vision is to
continually improve local services for patients by offering first-class care
and shorter waiting times.
A can-do attitude is a vital asset at DHC and we are looking for
like-minded individuals to work with us who share the same approach and work
ethic.
The benefits we offer include:
- Competitive salaries
- Membership of the NHS pension scheme
- 27 days annual leave plus bank holidays, increasing with length of
service
- Access to an Employee Assistance Programme
- Opportunities for training, development and career progression
- Some of our sites have free on-site parking (subject to availability)
We aim to be an employer of choice and conduct annual staff satisfaction
surveys
DHC
actively encourage and promote diversity, ensure all voices are heard and
included and are committed to equal opportunities for all.
Job description
Job responsibilities
JOB SUMMARY
The role of the
Receptionist / Administrator is to provide reception services and administrative
support to staff within the Outpatients Department. The role will be shift
based at all sites, predominately based at Dorking & Redhill with travel to
our other sites. To undertake tasks essential to the smooth, effective
provision of quality care and efficient level of service for patients and their
families. This will include covering the reception at DHC for some evenings and
weekends on a rotational basis.
It is
essential that the post holder exercises initiative and judgement whilst
maintaining a high level of confidentiality and diplomacy at all times without
immediate access to line supervision.
DUTIES AND RESPONSIBILITIES OF THE POST
- To liaise and be the first
point of contact for clinicians, staff, patients, carers and non-clinical
service providers utilising and visiting the hospital
- To respond appropriately to
contentious, sensitive and difficult enquiries to ensure a satisfactory
conclusion
- Responsible for answering
incoming calls and emails, dealing with their requests for information
effectively
- Booking and rescheduling
patient appointments via telephone, SMS and letters
- To reschedule appointments
and clinics when requested and by the deadlines specified, using the
computerised system.
- To maintain and update
records as appropriate
- To receive and dispatch mail
promptly
- To ensure appropriate
handover of information relating to reception/ administrative work
- To attend regular meetings
within DHC and where necessary to maintain and keep up to date with working
procedures
WORK SETTING AND REVIEW
To manage own workload efficiently and effectively
on a daily basis with a degree of autonomy. Maintain confidentiality at all
times. Make decisions pertaining to the smooth and efficient running of the
department acting independently but where necessary referring problems to
management or the appropriate consultant via the quickest route possible.
CONFIDENTIALITY
The post holder must maintain the confidentiality of
information about patients staff and DHC business in accordance with the Data
Protection Act 1998 and Caldicott principles.
Job description
Job responsibilities
JOB SUMMARY
The role of the
Receptionist / Administrator is to provide reception services and administrative
support to staff within the Outpatients Department. The role will be shift
based at all sites, predominately based at Dorking & Redhill with travel to
our other sites. To undertake tasks essential to the smooth, effective
provision of quality care and efficient level of service for patients and their
families. This will include covering the reception at DHC for some evenings and
weekends on a rotational basis.
It is
essential that the post holder exercises initiative and judgement whilst
maintaining a high level of confidentiality and diplomacy at all times without
immediate access to line supervision.
DUTIES AND RESPONSIBILITIES OF THE POST
- To liaise and be the first
point of contact for clinicians, staff, patients, carers and non-clinical
service providers utilising and visiting the hospital
- To respond appropriately to
contentious, sensitive and difficult enquiries to ensure a satisfactory
conclusion
- Responsible for answering
incoming calls and emails, dealing with their requests for information
effectively
- Booking and rescheduling
patient appointments via telephone, SMS and letters
- To reschedule appointments
and clinics when requested and by the deadlines specified, using the
computerised system.
- To maintain and update
records as appropriate
- To receive and dispatch mail
promptly
- To ensure appropriate
handover of information relating to reception/ administrative work
- To attend regular meetings
within DHC and where necessary to maintain and keep up to date with working
procedures
WORK SETTING AND REVIEW
To manage own workload efficiently and effectively
on a daily basis with a degree of autonomy. Maintain confidentiality at all
times. Make decisions pertaining to the smooth and efficient running of the
department acting independently but where necessary referring problems to
management or the appropriate consultant via the quickest route possible.
CONFIDENTIALITY
The post holder must maintain the confidentiality of
information about patients staff and DHC business in accordance with the Data
Protection Act 1998 and Caldicott principles.
Person Specification
Knowledge
Essential
- Computer literate (MS packages and databases)
Desirable
- Data protection in a health care environment.
- Previous NHS experience in a reception/administration role
Attributes
Essential
- Can do attitude to daily tasks, adversity and new ways of working.
Desirable
- Full clean driving licence and own vehicle
Qualifications
Essential
- Good standard of education
- (Numerate and good standard of English)
Skills
Essential
- Administration.
- Ability to communicate effectively with a diverse group within the community.
- Ability to maintain confidentiality at all times.
- Patient focussed.
- Ability to prioritise workload.
- Excellent attention to detail to maintain accurate patient records.
- Working as part of a team
Desirable
Location Travel
Essential
- The role involves working at multiple sites, primarily in Dorking and Redhill. However, travel to other locations, such as Epsom or Oxted, may also be necessary. Therefore, having the ability to travel between these locations, whether by car or public transport, is essential. How do you plan to travel between these different locations?
Person Specification
Knowledge
Essential
- Computer literate (MS packages and databases)
Desirable
- Data protection in a health care environment.
- Previous NHS experience in a reception/administration role
Attributes
Essential
- Can do attitude to daily tasks, adversity and new ways of working.
Desirable
- Full clean driving licence and own vehicle
Qualifications
Essential
- Good standard of education
- (Numerate and good standard of English)
Skills
Essential
- Administration.
- Ability to communicate effectively with a diverse group within the community.
- Ability to maintain confidentiality at all times.
- Patient focussed.
- Ability to prioritise workload.
- Excellent attention to detail to maintain accurate patient records.
- Working as part of a team
Desirable
Location Travel
Essential
- The role involves working at multiple sites, primarily in Dorking and Redhill. However, travel to other locations, such as Epsom or Oxted, may also be necessary. Therefore, having the ability to travel between these locations, whether by car or public transport, is essential. How do you plan to travel between these different locations?
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
