Job summary
You will drive the safe, effective and
efficient running of the department across its multiple sites. You will drive improvements within the
service, share learning and best practice across the department and respond to
patient feedback and complaints.
It's
a really exciting time to join the team as there are a number of projects
underway to enable our expansion and to develop new services and locations to
better serve the communities we work within.
You will play a key role in ensuring the success of the department.
This position is to provide maternity cover on a Fixed Term basis for up to 12 months. Full time is preferred, or a minimum of 30 hours a week.
Main duties of the job
You will be a point of contact for all on the day concerns from patients
or staff therefore problem solving, relationship building and team working
skills will be instrumental to the role.
It is
essential that you have excellent attention to detail, can prioritise and
organise your own workload, create efficient and effective work flows, exercise
initiative and independent judgement whilst maintaining a high level of
confidentiality and diplomacy at all times.
About us
Dorking Healthcare (DHC) is an organisation that provides a wide range of quality healthcare services in Surrey and Sussex. We are registered with the CQC (Care Quality Commission) receiving a Good status in our most recent inspection, we are an accredited AQP (Any Qualified Provider). Our vision is to continually improve local services for patients by offering first-class care and shorter waiting times.
A can-do attitude is a vital asset at DHC and we are looking for like-minded individuals to work with us who share the same approach and work ethic.
The benefits we offer include:
- Competitive salaries
- Membership of the NHS pension scheme
- 27 days annual leave plus bank holidays, increasing with length of service
- Access to an Employee Assistance Programme
- Opportunities for training, development, and career progression
- Some of our sites have free on-site parking (subject to availability)
We aim to be an employer of choice and conduct annual staff satisfaction surveys.
DHC actively encourage and promote diversity, ensure all voices are heard and included and are committed to equal opportunities for all.
Job description
Job responsibilities
The Operational Support position is a key role in the Outpatients Service that will be involved in supporting all teams to ensure the smooth running of the department and an improved patient experience.
The role will have some specific duties that they are accountable for, as well as providing ad-hoc support to the various Outpatient teams as the need arises, such as providing sickness and holiday cover or cancelling and filling clinics at short notice.
The post holder will complete a wide variety of tasks, working with all teams across Outpatients, they will therefore need to gain a good understanding of the various duties and roles that need completing in each department and be flexible on what their day or week will involve.
Working with team leaders and other head office departments on the investigation and resolution of any incidents, patient concerns and complaints, including preparing chronologies, investigation reports, and acting as an escalation point for on the day patient concerns.
Assisting the Outpatients Service Manager with the running and organising of clinics, and the introduction of new services and equipment, including creating any necessary new Standard Operating Procedures, or updating existing ones.
There will be the requirement of running reports and research for the medical director on an ad-hoc basis.
It is essential that the post holder has excellent attention to detail, problem solving skills and can prioritise and organise their own workload, exercise initiative and independent judgement whilst maintaining a high level of confidentiality and diplomacy at all times.
This position is to provide maternity cover on a Fixed Term basis for up to 12 months. Full Time is preferred, or a
minimum of 30 hours a week.
Job description
Job responsibilities
The Operational Support position is a key role in the Outpatients Service that will be involved in supporting all teams to ensure the smooth running of the department and an improved patient experience.
The role will have some specific duties that they are accountable for, as well as providing ad-hoc support to the various Outpatient teams as the need arises, such as providing sickness and holiday cover or cancelling and filling clinics at short notice.
The post holder will complete a wide variety of tasks, working with all teams across Outpatients, they will therefore need to gain a good understanding of the various duties and roles that need completing in each department and be flexible on what their day or week will involve.
Working with team leaders and other head office departments on the investigation and resolution of any incidents, patient concerns and complaints, including preparing chronologies, investigation reports, and acting as an escalation point for on the day patient concerns.
Assisting the Outpatients Service Manager with the running and organising of clinics, and the introduction of new services and equipment, including creating any necessary new Standard Operating Procedures, or updating existing ones.
There will be the requirement of running reports and research for the medical director on an ad-hoc basis.
It is essential that the post holder has excellent attention to detail, problem solving skills and can prioritise and organise their own workload, exercise initiative and independent judgement whilst maintaining a high level of confidentiality and diplomacy at all times.
This position is to provide maternity cover on a Fixed Term basis for up to 12 months. Full Time is preferred, or a
minimum of 30 hours a week.
Person Specification
Skills and Aptitudes
Essential
- Excellent verbal and written communication skills
- Ability to work under pressure and to meet deadlines
- Pro-active multitasker
- Good time management
- Patient focused
- Clear problem solver who seeks solutions independently
Desirable
- Experience working towards targets and reporting updates
- Experience of managing competing priorities
Qualifications
Essential
- Good standard of general education
- Can evidence commitment to continued professional development
Desirable
- Understanding of medical terminology
Attributes
Essential
- Can do attitude
- Presentable appearance
- Good team worker
- Reliable
- Flexible; helps cover for absent colleagues
- Trustworthy
- Pro-active and committed
Experience
Essential
- Excellent administration and organisational skills
- Proven experience of working in a customer facing environment
- Experience in being proactive and self-led
- Holding ownership of tasks through to delivery
- Evidence of building strong relationships with internal & external stakeholders
Desirable
- Knowledge of Systmone, our electronic patient management system
- Experience of using specific NHS databases
- Demonstratable experience of making improvements to advance the customer experience and the communications surrounding this
- Project Management experience for rolling out new products or services
Knowledge
Essential
- Computer literate
- Numerate and good standard of English
- Ability to work with a diverse group of people at all levels.
- High quality standards in all communication
- Good standard of IT skills, i.e. Microsoft Office, Word, Excel and internet/web skills or equivalent.
- Ability to maintain confidentiality at all times
Desirable
- Experienced Administration skills
- Advanced IT skills
- Car driver with current, clean UK driving licence
Person Specification
Skills and Aptitudes
Essential
- Excellent verbal and written communication skills
- Ability to work under pressure and to meet deadlines
- Pro-active multitasker
- Good time management
- Patient focused
- Clear problem solver who seeks solutions independently
Desirable
- Experience working towards targets and reporting updates
- Experience of managing competing priorities
Qualifications
Essential
- Good standard of general education
- Can evidence commitment to continued professional development
Desirable
- Understanding of medical terminology
Attributes
Essential
- Can do attitude
- Presentable appearance
- Good team worker
- Reliable
- Flexible; helps cover for absent colleagues
- Trustworthy
- Pro-active and committed
Experience
Essential
- Excellent administration and organisational skills
- Proven experience of working in a customer facing environment
- Experience in being proactive and self-led
- Holding ownership of tasks through to delivery
- Evidence of building strong relationships with internal & external stakeholders
Desirable
- Knowledge of Systmone, our electronic patient management system
- Experience of using specific NHS databases
- Demonstratable experience of making improvements to advance the customer experience and the communications surrounding this
- Project Management experience for rolling out new products or services
Knowledge
Essential
- Computer literate
- Numerate and good standard of English
- Ability to work with a diverse group of people at all levels.
- High quality standards in all communication
- Good standard of IT skills, i.e. Microsoft Office, Word, Excel and internet/web skills or equivalent.
- Ability to maintain confidentiality at all times
Desirable
- Experienced Administration skills
- Advanced IT skills
- Car driver with current, clean UK driving licence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
