PCN Administrator

Job summary

This is an exciting opportunity to provide the administrative support required for the smooth and effective operation of South Tandridge Primary Care Network, comprising Practices in Oxted, Lingfield and Godstone. This is a part time role for 22.5 hours per week across 3 days.

The member Practices of South Tandridge Primary Care Network look after the healthcare needs of patients in our catchment area covering Limpsfield, Tandridge, Bletchingley and Lingfield.

You will be working closely with senior clinicians to ensure the direction and purpose of the PCN is achieved through innovative and collaborative working to promote excellent patient care. This role combines administrative work with direct project support for various initiatives being implemented to ensure the continued effectiveness of primary care provision. The successful candidate will work closely with our care coordinator team and will benefit from peer learning and support offered by DHCs other PCN administrators. They will be responsible for the collation and reporting of key performance data for the ICB requiring experience of accurate record keeping and the maintenance of database information.

They should have a natural and engaging style and be adaptable to working in different teams as well as individually. Attending meetings, preparing activity reports, and presenting progress to key stakeholders in the PCN are important deliverables.

Main duties of the job

• to provide administrative support for Board Governance and Locality meetings
• Initiate and deliver projects agreed across the three PCN practices
• monitor, update and report from the Ardens Manager dashboard
• support the Practices to organise and manage joint Protected Learning Time events
• liaise with Practice Managers to support the creation of the PCN Patient Participation Group
• maintain and update software platforms used by the PCN & Practices
• develop training options for clinical and administrative staff in the practices
• improve governance in the practices and PCN through developing knowledge of regulatory requirements and healthcare standards
• assist with organising COVID vaccination clinics, inviting patients and supporting the care coordinator team

• ensure the GP Federation and PCN support practices to deliver services efficiently, reducing the burden on practices and promoting collaborative working

The role requires an enthusiasm for achieving task orientated goals and is best suited to someone who enjoys working with a constantly changing workload, covering multiple activities, where competing demands for their time can result in short deadlines to be met. If you enjoy being challenged by this type of working, the role offers the opportunity to be rewarding.

About us

• DHC is a GP Federation, serving over 140,000 patients and providing a wide range of quality healthcare services including elective care, talking therapies, community healthcare and primary care across Surrey. We are registered with the CQC (Care Quality Commission). DHC is working at the centre of the local NHS health system to evolve and deliver integrated care and that requires strong partnerships with many organisations.

• In all of our services, we aim to put the patient at the centre of their care, make sure our services are easy to access by local patients and reduce waiting times when healthcare services are needed.

• As a dynamic and friendly organisation, we want our staff to enjoy working with us and fulfil their potential. In a recent staff satisfaction survey, 85% of staff told us that they would recommend DHC as an employer and they feel enthusiastic about their jobs with 86% agreeing that DHC takes positive action to support staff health and wellbeing.

• Our Federation is made up of 4 Primary Care networks. Our collective strength allows us to develop a wide range of high quality, innovative services designed to meet the needs of local people and to increase provision of out of hospital healthcare. As a Federation, we work closely together to ensure that our patients benefit from a co-ordinated approach and a smooth journey through the local health system.