Referrals In Administrator

Job summary

Referrals In administrators are an integral part of the Outpatient team, booking in patients who have been referred by their GP ensuring that the process is both efficient and effective. This is achieved by accurately processing the referral.

This role holds responsibility for processing all incoming referrals and ensuring appointments are booked within expected timelines. This role also involves dealing with enquires where a high degree of confidentiality, sensitivity, discretion and tact is required.

A degree of autonomy is an essential ability for this role. The appointed candidate will be required to think of their feet to deal with enquires, making day-to-day decisions and escalating when appropriate to the Outpatients Management team

Weve seen an increase in our patient activity recently and we would like to expand the team so that we can continue to provide the excellent standard of care expected of us.

Main duties of the job

Organization, prioritization, IT skills and attention to detail will be crucial in this role as you will be creating referrals on patient records. You will need to review the referral to ensure the first appointment is booked with the appropriate Clinician.

Good communication skills will be required to build positive and effective relationships with GP Practice and Referral Support Services.

We will provide the training necessary to use our inhouse IT systems, however a good working knowledge of Microsoft Office would be beneficial. You will be required to always maintain patient confidentiality.

Full training will be given on the patient record system and how to complete the role.

About us

This is an excellent opportunity to be a part of our organisation as we are going through a period of growth and looking to recruit a new Referrals In Administrator to our existing team of 2.

Dorking Healthcare (DHC) is an organisation that provides a wide range of quality healthcare services in Surrey and Sussex. We are registered with the CQC (Care Quality Commission) receiving a Good status in our most recent inspection, we are an accredited AQP (Any Qualified Provider). Our vision is to continually improve local services for patients by offering first-class care and shorter waiting times.

A can-do attitude is a vital asset at DHC and we are looking for like-minded individuals to work with us who share the same approach and work ethic.

The benefits we offer include:

• Competitive salaries
• Membership of the NHS pension scheme
• 27 days annual leave plus bank holidays, increasing with length of service
• Access to an Employee Assistance Programme
• Opportunities for training, development and career progression
• Some of our sites have free on-site parking (subject to availability)

We aim to be an employer of choice and conduct annual staff satisfaction surveys

DHC actively encourage and promote diversity, ensure all voices are heard and included and are committed to equal opportunities for all.