Job summary
This is a new and exciting role working within the First Steps
Wellbeing front Door service. The First Steps Wellbeing Front door is a new
service with the aim of supporting local adult residents to navigate local
health, social and VCSE services, receive self-help information and referrals
for emotional and mental health and wellbeing. This will include support for
upstream emotional wellbeing (e.g., through self-help and NHS Talking
Therapies) and wider determinants (e.g., financial, housing, relationship,
health problems, isolation). There will also be an escalation referral route
for residents with more serious, complex, urgent needs. The advisor role will
provide information via a range of communication modes including telephone,
email and SMS. The Wellbeing Advisor will work closely with the local
neighbourhood, developing strong links across the local area. By wrapping
around the neighbourhood, the service can provide people with the bridging
support needed, ensuring they reach the right service, first time. We are
looking for a dynamic individual with a passion for helping people, to join our
small team to help shape and deliver this pilot.If you are looking for more hours, this may be possible, if your
skills fit one of our other roles such as PWP.
Main duties of the job
The ideal candidate
will have a friendly and empathetic manner and have a good understanding of
wellbeing.
They will have experience of working with people who have mental health
condition or wellbeing needs and demonstrate a working knowledge and understanding of mental health and how it may
present including appropriate treatment options. They will have a working knowledge of the
wider determinants of health and behaviour change models to support a holistic
approach, supporting the individual to find help with what matters most to
them.
Good listening skills are essential, as is an empathic and friendly
approach. This is an evolving pilot service, so ability to be dynamic and
embrace change is essential.
The team will work to develop and build relationships in the
Neighbourhood with a good working knowledge of pathways and how to access a
range of support from all sectors.
The successful person could come from a wide range of backgrounds. If
you are looking for more hours, DHC provides a range of services and it may be
possible to do a split role within another team.
Travel between sites may be
necessary so, whilst not essential, a car driver would be ideal.
If you are interested in applying, please complete an application form, referring to how your skills, qualification, knowledge and experience match the requirements set out in the person specification in your supporting statement.
About us
DHC is a GP Federation, representing 140,000 patients providing a wide range of quality healthcare services including elective care, Talking Therapies, community healthcare and primary care across Surrey, We are registered with the CQC and we are an accredited AQP.
DHC is working at the centre of the local health system to evolve and deliver integrated care and that requires strong partnerships with many organisations. In all of our services, we aim to put the patient at the centre of their care, make sure our services are easy to access by local patients and reduce waiting times for patients.
GP practices have been brought together into Primary Care Networks (or PCNs) to offer services in the local community. There are four Primary Care Networks as part of the DHC Federation, Redhill Phoenix PCN, Dorking PCN, South Tandridge PCN and Integrated Care Partnership PCN. The PCNs are critical to the changing NHS and are the focal point of all locally developed planning and service delivery.
Benefits
- Competitive salaries
- Become part of a friendly, professional team
- We provide opportunities for training and development
- We offer membership of the NHS Pension scheme and minimum of 27 days annual leave (plus Bank holidays)
- Some of our sites have free on-site parking (subject to availability)
DHC actively encourage and promote diversity, ensure all voices are heard and included and are committed to equal opportunities for all.
Job description
Job responsibilities
This is a new and
exciting role working within the First Steps Wellbeing front Door service. The
First Steps Wellbeing Front door is a new service with the aim of supporting
local adult residents to navigate local health, social and VCSE services,
receive self-help information and referrals for emotional and mental health and
wellbeing. This will include support for upstream emotional wellbeing (e.g.,
through self-help and NHS Talking Therapies) and wider determinants (e.g.,
financial, housing, relationship, health problems, isolation). There will also
be an escalation referral route for residents with more serious, complex,
urgent needs. The advisor role will provide information via a range of
communication modes including telephone, email and SMS. The Wellbeing Advisor
will work closely with the local neighbourhood, developing strong links across
the local area. By wrapping around the neighbourhood, the service can provide
people with the bridging support needed, ensuring they reach the right service,
first time.
The post holder will work
with people with different cultural backgrounds and ages, using interpreters
when necessary and should be committed to equal opportunities.
Job description
Job responsibilities
This is a new and
exciting role working within the First Steps Wellbeing front Door service. The
First Steps Wellbeing Front door is a new service with the aim of supporting
local adult residents to navigate local health, social and VCSE services,
receive self-help information and referrals for emotional and mental health and
wellbeing. This will include support for upstream emotional wellbeing (e.g.,
through self-help and NHS Talking Therapies) and wider determinants (e.g.,
financial, housing, relationship, health problems, isolation). There will also
be an escalation referral route for residents with more serious, complex,
urgent needs. The advisor role will provide information via a range of
communication modes including telephone, email and SMS. The Wellbeing Advisor
will work closely with the local neighbourhood, developing strong links across
the local area. By wrapping around the neighbourhood, the service can provide
people with the bridging support needed, ensuring they reach the right service,
first time.
The post holder will work
with people with different cultural backgrounds and ages, using interpreters
when necessary and should be committed to equal opportunities.
Person Specification
Knowledge & experience
Essential
- Experience of working with people who have mental health condition or wellbeing needs
- Demonstrates a working knowledge and understanding of mental health and how it may present including appropriate treatment options
- A working knowledge of the wider determinants of health and behaviour change models
- Ability to safely assess risk to self and others, with a good understanding of the boundaries of practice including when to seek advice/guidance
- Demonstrate a good working knowledge of Low Intensity interventions and their use in treating common mental health problem
- Knowledge of medication used in anxiety and depression and other common mental health problems
- Experience of building relationships with a range of providers and community groups within a neighbourhood
- Ability to manage own time
Desirable
- Experience of delivering advice and guidance through a range of digital mediums.
Other Requirements
Essential
- High level of enthusiasm and motivation to deliver great patient care
- Advanced communication skills
- Ability to work within a team and foster good working relationships
- Ability to use clinical supervision and personal development positively and effectively
- Ability to work under pressure
- Regard for others and respect for individual rights of autonomy and confidentiality
- Ability to be self-reflective, whilst working with service users, in own personal and professional development and in supervision
Desirable
- Fluent in languages other than English
Qualifications
Essential
- GCSE maths and English (or equivalent)
- Relevant qualification in health or social care at level 4 or above- or significant experience working in a similar area of work.
Skills and Aptitudes
Essential
- Ability to adapt communication style according to the audience across a range of mediums
- Computer literate and able to support the development of IT/phone solutions
- Excellent verbal and written communication skills, including telephone skills
- Able to quickly develop good relationships with clients to enable effective triage and single episode advice and guidance using the COM-B model
- Received training (either formal of through experience) and carried out risk assessments within scope of practice
Desirable
- Experience of delivering Low Intensity Interventions
Person Specification
Knowledge & experience
Essential
- Experience of working with people who have mental health condition or wellbeing needs
- Demonstrates a working knowledge and understanding of mental health and how it may present including appropriate treatment options
- A working knowledge of the wider determinants of health and behaviour change models
- Ability to safely assess risk to self and others, with a good understanding of the boundaries of practice including when to seek advice/guidance
- Demonstrate a good working knowledge of Low Intensity interventions and their use in treating common mental health problem
- Knowledge of medication used in anxiety and depression and other common mental health problems
- Experience of building relationships with a range of providers and community groups within a neighbourhood
- Ability to manage own time
Desirable
- Experience of delivering advice and guidance through a range of digital mediums.
Other Requirements
Essential
- High level of enthusiasm and motivation to deliver great patient care
- Advanced communication skills
- Ability to work within a team and foster good working relationships
- Ability to use clinical supervision and personal development positively and effectively
- Ability to work under pressure
- Regard for others and respect for individual rights of autonomy and confidentiality
- Ability to be self-reflective, whilst working with service users, in own personal and professional development and in supervision
Desirable
- Fluent in languages other than English
Qualifications
Essential
- GCSE maths and English (or equivalent)
- Relevant qualification in health or social care at level 4 or above- or significant experience working in a similar area of work.
Skills and Aptitudes
Essential
- Ability to adapt communication style according to the audience across a range of mediums
- Computer literate and able to support the development of IT/phone solutions
- Excellent verbal and written communication skills, including telephone skills
- Able to quickly develop good relationships with clients to enable effective triage and single episode advice and guidance using the COM-B model
- Received training (either formal of through experience) and carried out risk assessments within scope of practice
Desirable
- Experience of delivering Low Intensity Interventions
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
