Job summary
An
exciting opportunity to be a part of a forward-thinking, NHS Talking Therapies service.We
are looking for motivated individuals who are looking for a more involved and
interesting role than your standard administration job.
You will be responsible
for patient administration for our team of therapists. This is an important and
rewarding role as the admin team are the first point of contact for people
seeking help with their emotional health. You will make a real difference in
the delivery of our treatment and waiting times.
You will be required to
liaise with patients, GPs, therapists, and external agencies and will join a
well-established team with a genuine care for their staff and clients. The post
would suit someone looking to make a difference in an administrative career or
perhaps looking for experience to progress their career into therapy.
Dorking
Healthcare Ltd is a fast moving, dynamic, yet caring environment in which to
work. If you are looking for a challenge that is both rewarding and offers the
potential for development, then we would love to hear from you.
Main duties of the job
The successful applicant will possess excellent communication skills and demonstrate strong organisational skills. It is essential that you possess good administration
& IT skills.
Previous experience in a health or care environment is
desirable but not essential , however you will be hard working and committed, with a genuine interest in helping people.
About us
DHC
Talking Therapies is a patient focused and pro-active community-based NHS
provider with strong links to both GPs and our colleagues in DHC's physical
health services.
We have an excellent reputation for a
quality and well-run service with great recovery rates as well as great
Clinical supervision and CPD. We have a strong commitment to delivering high
quality community-oriented services, and to working in partnership with service
users, carers, health and social care agencies and voluntary agencies.
You will
be part of a supportive and experienced team, covering a range of modalities,
who value staff wellbeing and development.
Benefits
- 27 to 33
days Annual Leave plus bank holidays (dependent on NHS related
experience)
- Opportunity
to buy or sell annual leave days
- We provide
opportunities for training and career development
-
Membership of the NHS pension scheme
Job description
Job responsibilities
Provide administrative
support to the Talking Therapies team and being a key role in supporting the
management team. Using own initiative, managing, prioritising, planning and
organising own time, using extensive knowledge, skills and experience.
Accurately co-ordinating medical information
to expedite the continuing care of the patients. Responsible for the continuance of the service
in the office, maintaining the highest standards to the mutual benefit of the
patients and DHC.
It is essential that the post holder exercises initiative
and independent judgement whilst maintaining a high level of confidentiality
and diplomacy at all times without immediate access to line supervision. In
addition the post holder is co-responsible for managing, maintaining and
administering various data sources, which may include waiting lists, caseloads,
or clinical reporting. Responsible for ensuring accurate data is recorded for
national target requirements.
Job description
Job responsibilities
Provide administrative
support to the Talking Therapies team and being a key role in supporting the
management team. Using own initiative, managing, prioritising, planning and
organising own time, using extensive knowledge, skills and experience.
Accurately co-ordinating medical information
to expedite the continuing care of the patients. Responsible for the continuance of the service
in the office, maintaining the highest standards to the mutual benefit of the
patients and DHC.
It is essential that the post holder exercises initiative
and independent judgement whilst maintaining a high level of confidentiality
and diplomacy at all times without immediate access to line supervision. In
addition the post holder is co-responsible for managing, maintaining and
administering various data sources, which may include waiting lists, caseloads,
or clinical reporting. Responsible for ensuring accurate data is recorded for
national target requirements.
Person Specification
Qualifications
Essential
- Good standard of general education
- Good knowledge of a range of software programmes
Experience
Essential
- Excellent Organisational skills
- Administration experience
Desirable
- Previous experience in an NHS administration role
Knowledge
Essential
- Good keyboard skills
- Computer literate
- Numerate and good standard of English
- Ability to work with a diverse group of people at all levels.
- High quality standards in all communication
- Working knowledge of Microsoft Office, and internet/web skills or equivalent.
- Ability to maintain confidentiality at all times
- Commitment to Continuing Professional Development
Skills and Aptitudes
Essential
- Excellent verbal and written communication skills
- Confident telephone skills
- A methodical and organised approach to work
- Ability to work under pressure and to meet tight deadlines
- Work without supervision
- Good time management
- Patient focused
- Ability to prioritise tasks / duties to ensure local/national targets are met.
- Manage patient pathways.
- Analytical skills.
Desirable
- Understanding of Talking Therapies Service
Other Requirements
Essential
- Satisfactory health clearance
- Good attendance record
- Flexible approach to timekeeping
- Presentable appearance.
- Good team worker.
- Reliable.
- Flexible; covers for absent colleagues
- Trustworthy
- Pro-active and committed
Person Specification
Qualifications
Essential
- Good standard of general education
- Good knowledge of a range of software programmes
Experience
Essential
- Excellent Organisational skills
- Administration experience
Desirable
- Previous experience in an NHS administration role
Knowledge
Essential
- Good keyboard skills
- Computer literate
- Numerate and good standard of English
- Ability to work with a diverse group of people at all levels.
- High quality standards in all communication
- Working knowledge of Microsoft Office, and internet/web skills or equivalent.
- Ability to maintain confidentiality at all times
- Commitment to Continuing Professional Development
Skills and Aptitudes
Essential
- Excellent verbal and written communication skills
- Confident telephone skills
- A methodical and organised approach to work
- Ability to work under pressure and to meet tight deadlines
- Work without supervision
- Good time management
- Patient focused
- Ability to prioritise tasks / duties to ensure local/national targets are met.
- Manage patient pathways.
- Analytical skills.
Desirable
- Understanding of Talking Therapies Service
Other Requirements
Essential
- Satisfactory health clearance
- Good attendance record
- Flexible approach to timekeeping
- Presentable appearance.
- Good team worker.
- Reliable.
- Flexible; covers for absent colleagues
- Trustworthy
- Pro-active and committed
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
