Dorking Healthcare Ltd.

Care Coordinator - Pond Tail Surgery

Information:

This job is now closed

Job summary

We are looking for a dynamic, hardworking, and motivated individual to join the Pond Tail Surgery team. The post holder will be based at Pond Tail Surgery in Godstone.

In this exciting position you will really make a difference for our patients and will take a key role in working with the clinicians in your practice, providing support to patients as appropriate to their conditions. The role will include managing and maintaining a case load of patients monitoring patient information such as hospital admissions and supporting people by referring or sign posting to appropriate local services. There will be a strong administrative and data function to the role as well as coordination between the practice, patients and carers and other services.

This is a developmental role and the successful candidate will be fully supported in attending the accredited care coordinator education programme and training in supporting the individual needs of the people on your case load.

This is a part time role for 30 hours per week.

Main duties of the job

The ideal candidate will need proven administrative and IT skills and have experience of managing a complex and varied workload. You will also ideally have had experience of working in a similar role within healthcare or in the public sector, leisure or voluntary sectors, working with the general public.

In addition, you will need to relish the challenge of working under pressure, as part of a thriving and growing team both within a GP practice and as part of the wider Dorking Healthcare organisation.

About us

DHC is a GP Federation, representing 105,000 patients providing a wide range of quality healthcare services including elective care, Talking Therapies, community healthcare and primary care across Surrey, We are registered with the CQC (Care Quality Commission) and we are an accredited AQP (Any Qualified Provider).

GP practices have been brought together into a GP Federation and offer services in the local community. There are four Primary Care Networks as part of the DHC Federation, Redhill Phoenix PCN, Dorking PCN, South Tandridge PCN and Integrated Care Partnership PCN. Pond Tail Surgery is part of South Tandridge PCN. The GP Practices and PCN's are critical to the changing NHS and are the focal point of all locally developed planning and service delivery.

DHC has a strong commitment to delivering high quality community-oriented services, and to working in partnership with service users, carers, health and social care agencies and voluntary agencies.

A can-do attitude is a vital asset at DHC and we are looking for like-minded individuals to work with us who share the same approach and work ethic.

Benefits:DHC offers staff the following benefits:

  • Competitive salaries
  • Become part of a friendly and professional team
  • We provide opportunities for training and development
  • We offer membership of the NHS Pension scheme and minimum of 27 days annual leave, dependent on NHS continuous service, plus Bank holidays

Details

Date posted

20 November 2023

Pay scheme

Other

Salary

£25,147 a year part time pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

U0103-23-0114

Job locations

Doctors Surgery

Godstone Green

Godstone

Surrey

RH9 8DY


Job description

Job responsibilities

This is a key administrative role, working in a GP Practice to support patients with long-term medical conditions or complex health care needs. The Care Coordinator will work closely with clinicians to develop care plans and co-ordinate and monitor a range of patient services.

It is essential that the person has a positive and compassionate nature, and can provide exceptional customer service. This role requires sensitivity and an understanding that patients with any medical needs, complex or general, should be treated with respect.

The Care Coordinator will deliver a high quality service for patients in a safe and effective working environment, whilst maintaining the highest standards of confidentiality. They will be a motivated person with good initiative and organisational skills, and have excellent interpersonal and team working skills.

Job description

Job responsibilities

This is a key administrative role, working in a GP Practice to support patients with long-term medical conditions or complex health care needs. The Care Coordinator will work closely with clinicians to develop care plans and co-ordinate and monitor a range of patient services.

It is essential that the person has a positive and compassionate nature, and can provide exceptional customer service. This role requires sensitivity and an understanding that patients with any medical needs, complex or general, should be treated with respect.

The Care Coordinator will deliver a high quality service for patients in a safe and effective working environment, whilst maintaining the highest standards of confidentiality. They will be a motivated person with good initiative and organisational skills, and have excellent interpersonal and team working skills.

Person Specification

Qualifications

Essential

  • Good standard of education with excellent literacy and numeracy skills.

Experience

Essential

  • Experience working with the general public in a similar role
  • Experience of managing a complex administrative role

Desirable

  • Experience working in a health care setting
  • Experience working in the NHS/Primary Care General Practice setting
  • Understanding of community services and personalised care
  • Experience of producing agendas and minutes for meetings

Skills & Competencies

Essential

  • Excellent communication skills (written and oral) including the ability to listen
  • Strong and confident IT skills
  • Excellent administrative skills working under own initiative at times
  • Effective time management skills, often in a fast paced environment
  • Proven problem solving and analytical skills
  • Ability to adapt to changing situations and changing needs of the service
  • Excellent customer care skills
  • Motivated to achieve good outcomes for patients
  • Able to follow policies and procedures effectively
  • Able to maintain confidentiality at all times

Desirable

  • Knowledge of GP clinical system - EMIS
Person Specification

Qualifications

Essential

  • Good standard of education with excellent literacy and numeracy skills.

Experience

Essential

  • Experience working with the general public in a similar role
  • Experience of managing a complex administrative role

Desirable

  • Experience working in a health care setting
  • Experience working in the NHS/Primary Care General Practice setting
  • Understanding of community services and personalised care
  • Experience of producing agendas and minutes for meetings

Skills & Competencies

Essential

  • Excellent communication skills (written and oral) including the ability to listen
  • Strong and confident IT skills
  • Excellent administrative skills working under own initiative at times
  • Effective time management skills, often in a fast paced environment
  • Proven problem solving and analytical skills
  • Ability to adapt to changing situations and changing needs of the service
  • Excellent customer care skills
  • Motivated to achieve good outcomes for patients
  • Able to follow policies and procedures effectively
  • Able to maintain confidentiality at all times

Desirable

  • Knowledge of GP clinical system - EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dorking Healthcare Ltd.

Address

Doctors Surgery

Godstone Green

Godstone

Surrey

RH9 8DY


Employer's website

https://dhcclinical.co.uk/ (Opens in a new tab)

Employer details

Employer name

Dorking Healthcare Ltd.

Address

Doctors Surgery

Godstone Green

Godstone

Surrey

RH9 8DY


Employer's website

https://dhcclinical.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Fran Lemanska

fran.lemanska@nhs.net

Details

Date posted

20 November 2023

Pay scheme

Other

Salary

£25,147 a year part time pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

U0103-23-0114

Job locations

Doctors Surgery

Godstone Green

Godstone

Surrey

RH9 8DY


Supporting documents

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