Reception / Administrator

Job summary

Our Receptionist/Administrator team undertake a wide variety of tasks including, checking patients in for their appointments, booking appointments, answering telephone queries and processing incoming and outgoing post.

The role would suit someone who is good at multitasking, problem solving with an empathetic nature, who has a passion for helping patients and providing excellent customer service.

The reception team is currently made up of 8 staff members who cover the Outpatients activity at Dorking, Oxted and Redhill locations. With the addition of a new site in Epsom we are increasing the team, the role will predominantly cover our Epsom location, with travel to other sites as necessary. It is likely that more time will be spent outside Epsom initially as we work to launch the site and increase the number of clinics here. The staff work on a rota basis, which includes evenings and some weekends, the shift pattern varies from week to week.

Main duties of the job

The ideal candidate will have previous patient or customer facing experience and excellent communication skills. Within this fast-paced environment it is necessary to remain calm and maintain a high level of attention to detail.

The successful applicant will be able to help manage the workload efficiently and effectively on a daily basis to facilitate the patients care being as smooth and efficient as possible.

We will provide the training necessary to use our inhouse IT systems, however a good working knowledge of Microsoft Office would be beneficial. You will be required to maintain patient confidentiality at all times.

About us

This is an excellent opportunity to be a part of our organisation as we are going through a period of growth and looking to recruit a Receptionist / Administrator to our professional and friendly team.

Dorking Healthcare (DHC) is an organisation that provides a wide range of quality healthcare services in Surrey and Sussex. We are registered with the CQC (Care Quality Commission) receiving a Good status in our most recent inspection, we are an accredited AQP (Any Qualified Provider). Our vision is to continually improve local services for patients by offering first-class care and shorter waiting times.

A can-do attitude is a vital asset at DHC and we are looking for like-minded individuals to work with us who share the same approach and work ethic.

The benefits we offer include:

• Competitive salaries
• Membership of the NHS pension scheme
• 27 days annual leave plus bank holidays, increasing with length of service
• Access to an Employee Assistance Programme
• Opportunities for training, development and career progression
• Some of our sites have free on-site parking (subject to availability)

We aim to be an employer of choice and conduct annual staff satisfaction surveys

DHC actively encourage and promote diversity, ensure all voices are heard and included and are committed to equal opportunities for all.