PCN Service Manager

Job description

Job responsibilities

The Primary Care Network (PCN) Service Manager will support the Head of PCNs in the operational delivery and management of PCN services, ensuring key standards are met, maintained, and sustained.

PCNs are critical to the changing NHS and are the focal point of all locally developed planning and service delivery. This role will be key to the success of the PCNs ensuring:

• The provision of highly effective people management including Line Management, performance / conduct management and recruitment / retention
• Education pathways for Additional Roles staff, ensuring requirements of the Network DES are met
• Performance is accurately and regularly reported
• Best practice is shared across all PCNs in the Federation
• Partnership working with PCNs and practices to develop and deliver services as required to meet National Service Specifications, Investment and Impact Fund (IIF) and local programmes, adapting to changing needs and demands on the services

The PCN Service Manager will work closely with the Head of PCNs, PCN Clinical Directors, DHC Directors for the PCNs, the practices within the PCN and the wider DHC management team.

The post holder will be expected to work independently to manage their own workload in

line with service requirements and local/national policies.

The post holder will be required to deputise for the Head of PCNs where required

and appropriate.

The PCN Service Manager will be an innovator who embraces change and strives for excellence.

Person Specification

Experience

Essential

• Experience of successfully managing teams, including welfare, performance and development
• Experience of managing service delivery to ensure regulatory compliance is met
• Experience of writing and producing reports, audits, and project plans, sometimes with short timeframes.
• Working to achieve Governance standards including management of complaints and Incident management
• Experience of delivering service development to enable integration and change in a diverse and evolving landscape

Desirable

• Experience of working as an operational Leader in healthcare including management of regulatory requirements
• Experience of managing a multidisciplinary team
• Experience of managing contracts

Skills & Competencies

Essential

• Highly developed leadership skills
• Highly developed communication skills in a range of formats to a diverse audience, including highly sensitive and complex information
• Highly developed people management skills with the ability to motivate, develop and inspire others as well as mange performance, sickness and welfare as required
• Competent IT skills including working knowledge of Microsoft Office
• Ability to be an advocate for service, to develop and promote the service to all stakeholders
• Ability to stay calm under pressure and promote a positive, safe work environment
• Experience of working with diverse communities and within a multicultural setting
• Ability and willingness to regularly travel to locations throughout the organisation, some of which are rural and not accessible by Public Transport

Desirable

• Experience of providing operational leadership of a large and diverse team
• Experience of Managing projects
• Experience of working to targets within a budget

Qualifications

Essential

• Education to degree level or equivalent relevant work experience

Desirable

• Formal training in Leadership and Management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dorking Healthcare Ltd.

Address

Holmhurst Medical Centre

12 Thornton Side

Redhill

RH1 2NP

Employer's website

https://dhcclinical.co.uk/ (Opens in a new tab)