Job summary
This is an exciting opportunity to join a small, focused team of care coordinators supporting the organising and administration of care activities helping our patients live longer and happier lives at home.
You will be working closely with colleagues to ensure good use of clinical expertise focused on frail patients living their own homes and those resident in care homes. The administration of the annual health checks for patients with learning disability and those with severe mental illness also feature in the responsibilities of the role. There is also liaison with coordinators at East Surrey Hospital and other agencies involved in the care of patients in the community.
This role combines administrative work with direct patient contact to make the necessary arrangements to monitor long term conditions and ensure patients stay healthy and in control of their care. Integral to this are patient conversations on their care and recording of these in personalized care plans. Supporting weekly multidisciplinary team meetings and care home ward rounds complete the scope of work.
The role requires an enthusiasm for achieving task orientated goals and is best suited to someone who enjoys working with a constantly changing workload, covering multiple activities, where competing demands for their time can result in short deadlines to be met.
Main duties of the job
Ensuring clinical capacity is efficiently deployed by engaging with patients to ensure their long-term condition is managed with ease,
Maintaining long term condition registers,
Coordinating patient interventions with muti disciplinary teams,
Maintaining and updating patient cohorts,
Ensuring follow up patient activities are delivered,
Monitoring and collating information to report key performance measures,
Arranging patient appointments supporting Practice to deliver care,
Developing expert knowledge of the NHS primary care IT platforms and effectively using them to engage with patients to promote monitoring of their conditions.
Promoting the use of clinical templates to improve accuracy of information recording in patient clinical records,
Meet with practice GPs, other practice based clinical teams, community matrons, district nurses, voluntary sector organisations and wider health and social care services, to support patient care,
Keeping up to date records in GP clinical systems and service records,
Upload and maintaining patient care plans to clinical systems,
Teamworking to continually improve the care coordinator contribution to delivering personalised care.
About us
DHC is a GP Federation, dedicated to supporting general practice in Surrey by providing high quality healthcare. By working together, we develop health services that help our patients stay well, are efficient and meet the needs of our local stakeholders. We place people at the centre of everything we do. We provide a wide range of quality healthcare services including elective care, Talking Therapies, community healthcare which we integrate and co-ordinate with primary care. We are registered with the CQC (Care Quality Commission) and are an accredited AQP (Any Qualified Provider).
DHC is working at the centre of the local health system to evolve and deliver integrated care and that requires strong partnerships with many organisations. In all of our services, we aim to put the patient at the centre of their care, make sure our services are easy to access by local patients and reduce waiting times for patients.
We are well placed to influence the wider system in making good choices for our population.
Benefits:
Competitive salaries and career development
A great place to work
NHS Pension scheme and minimum of 27 days annual leave (plus Bank holidays)
Potential for flexible working and buying or selling leave
DHC actively encourage and promote diversity, ensure all voices are heard and included and are committed to equal opportunities for all.
Job description
Job responsibilities
This role is an exciting opportunity to help provide excellent care to our patients.
The role works in Practices across the Redhill Phoenix Primary Care Network, which includes Woodlands Road and Hawthorn Surgeries and Holmhurst Medical Practice (all Redhill). The role is key to providing administrative support for PCN anticipatory care services that help our care homes patients and those living with frailty in the community as well as learning disability patients and those with severe mental illness. The administrator will work closely with Practice teams and community care teams to ensure patients receive appropriate care when it is needed. The caseload will include proactive patient care as well as care related to patients that have referred to the services.
Accurate record keeping of patients being seen by the anticipatory care services, maintaining clinical records, monitoring the patient pathway, collating key performance indicators, and arranging review appointments for patients with long term conditions feature in the workstreams of the coordinator.
Contacting individual patients by telephone, the post holder will ensure the necessary tasks have been completed to allow timely clinical reviews of conditions to take place. Referring to partner services for support with the patients care and ensuring the patient is at the centre of decisions about their care are essential to the success of our services; the candidate should be competent in liaising with multi-disciplinary teams.
There is the opportunity to help define service delivery as we seek to make the most of our available resources to work efficiently for the benefit of our patients. Our services are continually developing, and we are looking for a candidate to have vision and ambition to drive improvements in the way we work.
Attending meetings and reporting on progress to Practice managers form part of the administration tasks for the role. The successful candidate will demonstrate good teamworking skills as they will be part of both the Primary Care Network and individual Practice teams; being adaptable and be flexible are essential, along with excellent customer service skills and a focus on administration detail.
Job description
Job responsibilities
This role is an exciting opportunity to help provide excellent care to our patients.
The role works in Practices across the Redhill Phoenix Primary Care Network, which includes Woodlands Road and Hawthorn Surgeries and Holmhurst Medical Practice (all Redhill). The role is key to providing administrative support for PCN anticipatory care services that help our care homes patients and those living with frailty in the community as well as learning disability patients and those with severe mental illness. The administrator will work closely with Practice teams and community care teams to ensure patients receive appropriate care when it is needed. The caseload will include proactive patient care as well as care related to patients that have referred to the services.
Accurate record keeping of patients being seen by the anticipatory care services, maintaining clinical records, monitoring the patient pathway, collating key performance indicators, and arranging review appointments for patients with long term conditions feature in the workstreams of the coordinator.
Contacting individual patients by telephone, the post holder will ensure the necessary tasks have been completed to allow timely clinical reviews of conditions to take place. Referring to partner services for support with the patients care and ensuring the patient is at the centre of decisions about their care are essential to the success of our services; the candidate should be competent in liaising with multi-disciplinary teams.
There is the opportunity to help define service delivery as we seek to make the most of our available resources to work efficiently for the benefit of our patients. Our services are continually developing, and we are looking for a candidate to have vision and ambition to drive improvements in the way we work.
Attending meetings and reporting on progress to Practice managers form part of the administration tasks for the role. The successful candidate will demonstrate good teamworking skills as they will be part of both the Primary Care Network and individual Practice teams; being adaptable and be flexible are essential, along with excellent customer service skills and a focus on administration detail.
Person Specification
Experience
Essential
- Proven experience of managing a complex administrative role
Desirable
- Experience working with the general public in a similar role. Experience of working in a similar healthcare organisation or in the leisure industry/voluntary sector or in education or similar.
Knowledge
Essential
- Good understanding of the needs of the frail elderly
Desirable
- General understanding of community services and personalised care. Knowledge of what is available in the not-for-profit/voluntary sector locally and nationally to assist people.
Qualifications
Essential
- Good standard of general education (English and Maths at GCSE or equivalent level) Education to A level or equivalent
Desirable
- Personal Care Institute accredited care coordinator qualification
Qualities
Essential
- Motivated to provide the best outcomes for patients Caring & sensitivity for clinical conditions Self-motivated, reliable & resilient Polite and confident with patient communication High level of integrity Good inter-personal and customer care skills Positive approach, calm under pressure
Other factors
Essential
- Able and willing to travel to DHC sites and other locations attending meetings, training events etc.
Desirable
- Car driver with current, clean driving licence
Skills and Aptitudes
Essential
- Excellent administrative skills working under own initiative Strong, confident IT skills; able to use relevant Office packages (Word, Excel, Databases and Outlook for e-mail/calendar) and Databases (patient information). Able to work in fast-moving situations being adaptable to change Empathic, patient and caring; sensitive to peoples life stages, concerns and problems. Motivated to achieve good outcomes for people/clients Excellent verbal and written communication skills Organised with effective time management skills Able to follow policies and procedures effectively Able to maintain confidentiality at all times
Desirable
- Able to problem solve. Good analytical skills. Knowledge of GP Clinical systems
Person Specification
Experience
Essential
- Proven experience of managing a complex administrative role
Desirable
- Experience working with the general public in a similar role. Experience of working in a similar healthcare organisation or in the leisure industry/voluntary sector or in education or similar.
Knowledge
Essential
- Good understanding of the needs of the frail elderly
Desirable
- General understanding of community services and personalised care. Knowledge of what is available in the not-for-profit/voluntary sector locally and nationally to assist people.
Qualifications
Essential
- Good standard of general education (English and Maths at GCSE or equivalent level) Education to A level or equivalent
Desirable
- Personal Care Institute accredited care coordinator qualification
Qualities
Essential
- Motivated to provide the best outcomes for patients Caring & sensitivity for clinical conditions Self-motivated, reliable & resilient Polite and confident with patient communication High level of integrity Good inter-personal and customer care skills Positive approach, calm under pressure
Other factors
Essential
- Able and willing to travel to DHC sites and other locations attending meetings, training events etc.
Desirable
- Car driver with current, clean driving licence
Skills and Aptitudes
Essential
- Excellent administrative skills working under own initiative Strong, confident IT skills; able to use relevant Office packages (Word, Excel, Databases and Outlook for e-mail/calendar) and Databases (patient information). Able to work in fast-moving situations being adaptable to change Empathic, patient and caring; sensitive to peoples life stages, concerns and problems. Motivated to achieve good outcomes for people/clients Excellent verbal and written communication skills Organised with effective time management skills Able to follow policies and procedures effectively Able to maintain confidentiality at all times
Desirable
- Able to problem solve. Good analytical skills. Knowledge of GP Clinical systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
