Go back
The Lewisham Care Partnership

TLCP GP Assistant

The closing date is 31 January 2026

Apply for this job

Job summary

The GP Assistant role is a key part of the clinical team, working closely with GPs to improve patient flow, enhance the quality of consultations, and support safe, efficient care delivery. This is a varied and rewarding role that combines hands-on clinical support with important administrative responsibilities, offering excellent exposure to primary care.

In this role, you will:

  • Act as a central link between patients, GPs, and the wider healthcare team.

  • Prepare patients ahead of consultations by taking brief histories and basic observations.

  • Carry out clinical tasks such as ECGs, phlebotomy, urinalysis, wound care and immunisations.

  • Support GPs by managing clinical correspondence, prioritising tasks, and assisting with workflow and pathology results.

  • Arrange appointments, referrals, tests and follow-ups to ensure continuity of care.

  • Accurately code and update patient records, and complete basic forms for GP review.

This role is ideal for someone who:

  • Enjoys working in a fast-paced, patient-focused environment.

  • Values teamwork and collaborative working.

  • Is keen to develop both clinical and administrative skills within primary care.

You will be supported through training, regular appraisals and development opportunities, while playing a meaningful role in improving patient experience and supporting public health initiatives.

Main duties of the job

This role supports GPs and the wider clinical team by helping consultations run efficiently and ensuring patients receive safe, timely and well-coordinated care. The postholder works at the interface between patients, clinicians and administrative systems, contributing to improved patient flow, safety and experience.

Key elements of the role include:

  • Preparing patients ahead of consultations and supporting GPs during clinics so they can focus on clinical decision-making.

  • Undertaking a range of clinical support activities and assisting with patient reviews and public health initiatives.

  • Managing clinical correspondence, prioritising actions and maintaining accurate, coded patient records.

  • Coordinating appointments, tests, referrals and follow-ups to support continuity of care.

  • Supporting the management of clinical tasks and results to ensure timely action.

  • Helping maintain a clean, organised and well-stocked clinical environment.

The role offers variety, responsibility and the opportunity to develop strong clinical, organisational and communication skills within a fast-paced primary care setting, while working closely with a supportive multidisciplinary team.

About us

The Lewisham Care Partnership (TLCP) is a patient-centred, values-driven GP partnership committed to delivering safe, high-quality care while fostering a supportive and inclusive workplace.

TLCP promotes a culture where equality, diversity and inclusion are embedded in everyday practice. Patients and staff are treated with dignity and respect, with equality of opportunity encouraged across recruitment, development and career progression.

The organisation places strong emphasis on safety, wellbeing and confidentiality, ensuring staff work in a secure environment and uphold high standards of data protection and patient privacy. Everyone shares responsibility for health and safety, security, and professional conduct.

TLCP values quality and continuous improvement, encouraging staff to suggest improvements, share good practice and contribute to better service delivery. Collaborative, multidisciplinary working is central to how teams operate, supported by clear communication.

Staff benefit from a structured induction programme, ongoing training and development, and access to learning opportunities that support career growth. TLCP also encourages a healthy work life balance and supports staff to take their full annual leave entitlement.

Overall, TLCP offers a professional, supportive and forward-thinking environment where staff are valued and encouraged to make a meaningful impact on patient care.

Details

Date posted

07 January 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

U0101-26-0001

Job locations

56 - 60 Loampit Hill

London

SE13 7SX


Job description

Job responsibilities

Primary responsibilities

The following are the core responsibilities of the GP Assistant. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

  • Sorting all clinical post and prioritising for the GP(s) regarding actions required
  • Signposting some received correspondence to others, e.g., clinical pharmacist, practice nurse
  • Dealing with non-clinical patient administrative queries
  • Extracting all the required information from clinical letters, applying medical codes as required and adding these to patient notes
  • Support practice patients by arranging appointments, onward referrals, and clinical tests and follow up appointments.
  • Preparing patients, prior to seeing the GP(s), by taking a brief history and basic observations.
  • Conducting urinalysis, taking vitals blood pressure, temperature height and weight, assisting with wound care and immunisations
  • Performing ECGs
  • Performing phlebotomy
  • Completing basic (non-opinion) forms in addition to some elements of forms for the GP(s) to approve such as insurance forms, mortgage applications, Department for Works and Pensions benefits forms and other as appropriate
  • Explaining treatment procedures to patients
  • Supporting GP(s) in liaising with external agencies such as helping to arrange patient admission while the GP(s) continue with the consultation.
  • Supporting the GP(s) with wound care and immunisations
  • Attending a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
  • Clinical and administrative work contributing to public health campaigns (e.g., flu clinics) through advice or direct care
  • Clinical and administrative work enabling patient reviews.
  • Maintaining a clean, tidy and effective working area at all times
  • Management of workflow, tasks and pathology results
  • Restocking consulting rooms

Generic responsibilities

All staff at TLCP have a duty to conform to the following:

Equality, Diversity & Inclusion (ED&I)

A good attitude and positive action towards ED&I creates an environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety.

The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.

All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others and to cooperate with employers to ensure compliance with health and safety requirements.

All personnel are to comply with the:

  • Health and Safety at Work Act 1974,
  • Environmental Protection Act 1990,
  • Environment Act 1995,
  • Fire Precautions (workplace) Regulations 1999
  • Coronavirus Act 2020
  • Other statutory legislation which may be brought to the post holders attention

Confidentiality

This organisation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times.

It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Quality & Continuous Improvement (CI)

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

TLCP continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Staff should interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice.

All staff are to contribute to investigations and root cause analyses whilst participating in serious incident investigations and multidisciplinary case reviews.

Induction

At TLCP, you will be required to complete the induction programme and the practice management team will support you throughout the process.

Learning and development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake in and complete mandatory training as directed by the organisation. It is an expectation for this post holder to assess their own learning needs and undertake learning as appropriate

The post holder will undertake mentorship for team members and disseminate learning and information gained to other team members to share good practice and inform others about current and future developments (e.g., courses and conferences).

The post holder will provide an educational role to patients, carers, families and colleagues in an environment that facilitates learning.

Collaborative working

All staff are to recognise the significance of collaborative working and understand their own role and scope and identify how this may develop over time. Staff are to prioritise their own workload and ensure effective time-management strategies are embedded within the culture of the team.

Teamwork is essential in multidisciplinary environments and the post holder is to work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working and work effectively with others to clearly define values, direction and policies impacting upon care delivery.

Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

All staff should delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence.

Plans and outcomes by which to measure success should be agreed.

Service delivery

Staff will be given detailed information during the induction process regarding policy and procedure.

The post holder must adhere to the information contained within the organisations policies and regional directives, ensuring protocols are always adhered to.

Security

The security of the organisation is the responsibility of all personnel. The post holder must ensure they always remain vigilant and report any suspicious activity immediately to their line manager.

Under no circumstances are staff to share the codes for the door locks with anyone and are to ensure that restricted areas remain effectively secured. Likewise, password controls are to be maintained and are not to be shared.

Professional conduct

All staff are required to dress appropriately for their role.

Leave

All personnel are entitled to take leave. Line managers are to ensure all of their staff are afforded the opportunity to take a minimum of statutory leave each year, and should be encouraged to take all of their leave entitlement.

Job description

Job responsibilities

Primary responsibilities

The following are the core responsibilities of the GP Assistant. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

  • Sorting all clinical post and prioritising for the GP(s) regarding actions required
  • Signposting some received correspondence to others, e.g., clinical pharmacist, practice nurse
  • Dealing with non-clinical patient administrative queries
  • Extracting all the required information from clinical letters, applying medical codes as required and adding these to patient notes
  • Support practice patients by arranging appointments, onward referrals, and clinical tests and follow up appointments.
  • Preparing patients, prior to seeing the GP(s), by taking a brief history and basic observations.
  • Conducting urinalysis, taking vitals blood pressure, temperature height and weight, assisting with wound care and immunisations
  • Performing ECGs
  • Performing phlebotomy
  • Completing basic (non-opinion) forms in addition to some elements of forms for the GP(s) to approve such as insurance forms, mortgage applications, Department for Works and Pensions benefits forms and other as appropriate
  • Explaining treatment procedures to patients
  • Supporting GP(s) in liaising with external agencies such as helping to arrange patient admission while the GP(s) continue with the consultation.
  • Supporting the GP(s) with wound care and immunisations
  • Attending a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
  • Clinical and administrative work contributing to public health campaigns (e.g., flu clinics) through advice or direct care
  • Clinical and administrative work enabling patient reviews.
  • Maintaining a clean, tidy and effective working area at all times
  • Management of workflow, tasks and pathology results
  • Restocking consulting rooms

Generic responsibilities

All staff at TLCP have a duty to conform to the following:

Equality, Diversity & Inclusion (ED&I)

A good attitude and positive action towards ED&I creates an environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety.

The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.

All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others and to cooperate with employers to ensure compliance with health and safety requirements.

All personnel are to comply with the:

  • Health and Safety at Work Act 1974,
  • Environmental Protection Act 1990,
  • Environment Act 1995,
  • Fire Precautions (workplace) Regulations 1999
  • Coronavirus Act 2020
  • Other statutory legislation which may be brought to the post holders attention

Confidentiality

This organisation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times.

It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Quality & Continuous Improvement (CI)

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

TLCP continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Staff should interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice.

All staff are to contribute to investigations and root cause analyses whilst participating in serious incident investigations and multidisciplinary case reviews.

Induction

At TLCP, you will be required to complete the induction programme and the practice management team will support you throughout the process.

Learning and development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake in and complete mandatory training as directed by the organisation. It is an expectation for this post holder to assess their own learning needs and undertake learning as appropriate

The post holder will undertake mentorship for team members and disseminate learning and information gained to other team members to share good practice and inform others about current and future developments (e.g., courses and conferences).

The post holder will provide an educational role to patients, carers, families and colleagues in an environment that facilitates learning.

Collaborative working

All staff are to recognise the significance of collaborative working and understand their own role and scope and identify how this may develop over time. Staff are to prioritise their own workload and ensure effective time-management strategies are embedded within the culture of the team.

Teamwork is essential in multidisciplinary environments and the post holder is to work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working and work effectively with others to clearly define values, direction and policies impacting upon care delivery.

Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

All staff should delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence.

Plans and outcomes by which to measure success should be agreed.

Service delivery

Staff will be given detailed information during the induction process regarding policy and procedure.

The post holder must adhere to the information contained within the organisations policies and regional directives, ensuring protocols are always adhered to.

Security

The security of the organisation is the responsibility of all personnel. The post holder must ensure they always remain vigilant and report any suspicious activity immediately to their line manager.

Under no circumstances are staff to share the codes for the door locks with anyone and are to ensure that restricted areas remain effectively secured. Likewise, password controls are to be maintained and are not to be shared.

Professional conduct

All staff are required to dress appropriately for their role.

Leave

All personnel are entitled to take leave. Line managers are to ensure all of their staff are afforded the opportunity to take a minimum of statutory leave each year, and should be encouraged to take all of their leave entitlement.

Person Specification

Experience

Essential

  • GPA Certification
  • Vaccination certification

Clinical Knowledge & Skills

Essential

  • ECGs
  • Venepuncture
  • New patient medicals, including height, weight, BP, pulse
  • Chaperone procedure
  • Ability to record accurate clinical notes
  • Monitoring and reviewing a care plan

Desirable

  • Wound care/removal of sutures and staples

Qualifications

Essential

  • Care Certificate
  • Phlebotomy certification

Desirable

  • GPA Certification
  • Vaccination certification

Skills

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Effective time management (planning and organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Ability to follow clinical policy and procedure

Desirable

  • Competent in the use of Office and Outlook
  • EMIS/ user skills

Personal qualities

Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Problem-solver with the ability to process information effectively, interpreting data as required
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure/in stressful situations
  • Able to communicate effectively and understand the needs of the patient
  • Commitment to ongoing professional development
  • Effectively utilise resources
  • Punctual and committed to supporting the team effort
  • Maintains confidentiality all times

Other requirements

Essential

  • Disclosure Barring Service (DBS) check
  • Occupational Health clearance

Desirable

  • Flexibility to work outside core office hours
Person Specification

Experience

Essential

  • GPA Certification
  • Vaccination certification

Clinical Knowledge & Skills

Essential

  • ECGs
  • Venepuncture
  • New patient medicals, including height, weight, BP, pulse
  • Chaperone procedure
  • Ability to record accurate clinical notes
  • Monitoring and reviewing a care plan

Desirable

  • Wound care/removal of sutures and staples

Qualifications

Essential

  • Care Certificate
  • Phlebotomy certification

Desirable

  • GPA Certification
  • Vaccination certification

Skills

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Effective time management (planning and organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Ability to follow clinical policy and procedure

Desirable

  • Competent in the use of Office and Outlook
  • EMIS/ user skills

Personal qualities

Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Problem-solver with the ability to process information effectively, interpreting data as required
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure/in stressful situations
  • Able to communicate effectively and understand the needs of the patient
  • Commitment to ongoing professional development
  • Effectively utilise resources
  • Punctual and committed to supporting the team effort
  • Maintains confidentiality all times

Other requirements

Essential

  • Disclosure Barring Service (DBS) check
  • Occupational Health clearance

Desirable

  • Flexibility to work outside core office hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Lewisham Care Partnership

Address

56 - 60 Loampit Hill

London

SE13 7SX


Employer's website

https://www.thelewishamcarepartnership.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Lewisham Care Partnership

Address

56 - 60 Loampit Hill

London

SE13 7SX


Employer's website

https://www.thelewishamcarepartnership.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Veeru Rajamuthiah

veeru.rajamuthiah@nhs.net

Details

Date posted

07 January 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

U0101-26-0001

Job locations

56 - 60 Loampit Hill

London

SE13 7SX


Privacy notice

The Lewisham Care Partnership's privacy notice (opens in a new tab)