Job summary
To support site in all
aspects of site/hub functionality, motivating and managing staff, optimising
efficiency and overall performance, ensuring the TLCP achieves its long-term
strategic objectives in a safe and effective working environment.
You will supported by experiencedmanagers, admin team and supervisors. You will be provided with the job related training as required with path for career progression. The partnership is a practice PCN and have many functions centralised eg Prescription Hub, Referral Hub, Docman Hub, Call and Recall, Pharmacy Hub, Records Management, Finance Hub. In pipeline are the centralised HR hub and Telephony Hub.
You will form part of a enthusiasticand motivated team to manage and coordinate all
aspects of site/hub functionality, motivating and managing staff, patient
services, premises and health and safety management.
Main duties of the job
- The following are the core responsibilities of
the Operations/Hub Manager. There may be, on occasion, a requirement to carry
out other tasks; this will be dependent upon factors such as workload and
staffing levels.
- The Operations/Hub Manager is responsible for:
- The
day-to-day operations of the site/hub, ensuring staff achieve their primary
responsibilities
- Providing
leadership and guidance to appropriate staff ensuring that they adhere to
policy and procedure at all times
- Overseeing
the administrative elements of QOF and other performance targets, liaising with
GPs, nursing staff and administrators. Working with other Managers within the
Executive Team
- Implementing
systems to ensure compliance with CQC regulations and standards
- Reviewing
and regularly updating job descriptions and person specifications in
conjunction with the HR section and with the approval of the Managing Partner ensuring
staff are legally and gainfully employed
Please see the job description for further information.
About us
The Lewisham Care
Partnershipis an established Super Partnership/PCN bringing together 5 practices in
central Lewisham, South East London with a total practice population of 58,000.
We are a very
innovative team, seeking to push through good ideas that improve both patient
care and our staff team work life balance.
We are looking for an Operation/Hub Manager to join our diverse and energetic team.
Our 5 care sites
include, the St Johns Medical Centre , the Honor Oak Group, Belmont Hill ,
Morden Hill and Hilly Fields care units all located within Lewisham.
Job description
Job responsibilities
- The following are the core responsibilities of the
Operations/Hub Manager. There may be, on occasion, a requirement to carry out
other tasks; this will be dependent upon factors such as workload and staffing
levels
- The day-to-day operations of the site/hub, ensuring staff
achieve their primary responsibilities
- Providing leadership and guidance to appropriate staff ensuring
that they adhere to policy and procedure at all times
- Overseeing the administrative elements of QOF and other
performance targets, liaising with GPs, nursing staff and administrators.
Working with other Managers within the Executive Team
- Implementing systems to ensure compliance with CQC regulations
and standards
- Reviewing and regularly updating job descriptions and person
specifications in conjunction with the HR section and with the approval of the
Managing Partner ensuring staff are legally and gainfully employed
- Advising
the Managing Partner when vacancies arise and working with HR section on the
recruitment process
- Evaluating,
organising and overseeing the staff induction programme in conjunction with
other Senior Managers also delivering TLCP approved appraisal process for line
managed staff
- Implementing
and embedding the TLCP staff development
plan for line managed staff whilst maintaining the TLCP training record
- Supporting
the resolution of disciplinary and grievance issues, maintaining an overview of
staff welfare within TLCP policies and procedures
- Supporting
the management of the clinical system, ensuring IT security and IG compliance
at all times and responding to and resolving local IT issues. Working with the
TLCP IT Manager and other colleagues
- Actively
encouraging and promoting the use of patient online services
- Working
with TLCP Communication Hub and IT teams to ensure the web site reflects the
site/hub up to date information
- Guiding
staff and developing searches and audits on the clinical system in conjunction
with other managers
- Reviewing
and updating with other colleagues clinical templates ensuring they relate to
current practice
- Marketing
the site/hub appropriately to ensure patient population is satisfied with the
service delivery.
- Managing
the site element of contracts for and highlighting issues with services i.e.,
cleaning, gardening, window cleaning etc. Reporting any issues to the central
contracts team/ Managing Partner
- Guiding
the team to reach QOF targets (supported by the nursing and administrative
leads)
- Ensuring
the staff implement the TLCP wide approach to the management of all patient
services matters
- Managing
specific Hub sections within TLCP these could include Patients Call Centre
(incl F2F staff at TLCP sites, GP Medical Records and the Electronic
Prescribing Section. These examples are not exhaustive as Hub working across
TLCP is being developed across many services
Job description
Job responsibilities
- The following are the core responsibilities of the
Operations/Hub Manager. There may be, on occasion, a requirement to carry out
other tasks; this will be dependent upon factors such as workload and staffing
levels
- The day-to-day operations of the site/hub, ensuring staff
achieve their primary responsibilities
- Providing leadership and guidance to appropriate staff ensuring
that they adhere to policy and procedure at all times
- Overseeing the administrative elements of QOF and other
performance targets, liaising with GPs, nursing staff and administrators.
Working with other Managers within the Executive Team
- Implementing systems to ensure compliance with CQC regulations
and standards
- Reviewing and regularly updating job descriptions and person
specifications in conjunction with the HR section and with the approval of the
Managing Partner ensuring staff are legally and gainfully employed
- Advising
the Managing Partner when vacancies arise and working with HR section on the
recruitment process
- Evaluating,
organising and overseeing the staff induction programme in conjunction with
other Senior Managers also delivering TLCP approved appraisal process for line
managed staff
- Implementing
and embedding the TLCP staff development
plan for line managed staff whilst maintaining the TLCP training record
- Supporting
the resolution of disciplinary and grievance issues, maintaining an overview of
staff welfare within TLCP policies and procedures
- Supporting
the management of the clinical system, ensuring IT security and IG compliance
at all times and responding to and resolving local IT issues. Working with the
TLCP IT Manager and other colleagues
- Actively
encouraging and promoting the use of patient online services
- Working
with TLCP Communication Hub and IT teams to ensure the web site reflects the
site/hub up to date information
- Guiding
staff and developing searches and audits on the clinical system in conjunction
with other managers
- Reviewing
and updating with other colleagues clinical templates ensuring they relate to
current practice
- Marketing
the site/hub appropriately to ensure patient population is satisfied with the
service delivery.
- Managing
the site element of contracts for and highlighting issues with services i.e.,
cleaning, gardening, window cleaning etc. Reporting any issues to the central
contracts team/ Managing Partner
- Guiding
the team to reach QOF targets (supported by the nursing and administrative
leads)
- Ensuring
the staff implement the TLCP wide approach to the management of all patient
services matters
- Managing
specific Hub sections within TLCP these could include Patients Call Centre
(incl F2F staff at TLCP sites, GP Medical Records and the Electronic
Prescribing Section. These examples are not exhaustive as Hub working across
TLCP is being developed across many services
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
Desirable
- Educated to A-level/equivalent or higher with relevant experience
- Leadership and/or management qualification
- AMSPAR qualification
Experience
Essential
- Experience of working with the general public
- Experience of working in a healthcare setting
Desirable
- Experience of managing multidisciplinary teams
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- NHS/ Primary Care general practice experience
- Relevant health and safety experience
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
Desirable
- Educated to A-level/equivalent or higher with relevant experience
- Leadership and/or management qualification
- AMSPAR qualification
Experience
Essential
- Experience of working with the general public
- Experience of working in a healthcare setting
Desirable
- Experience of managing multidisciplinary teams
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- NHS/ Primary Care general practice experience
- Relevant health and safety experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
