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Sinclair-Strong Consultants Ltd

Bookings Co-ordinator - Diagnostic Services

The closing date is 26 October 2025

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Job summary

Why Join Us?

This is a key role within a growing organisation committed to excellence, inclusivity, and innovation in neurodevelopmental care. You'll be part of a supportive team working to improve outcomes for individuals and families navigating ADHD and autism diagnoses.

Main duties of the job

  • Manage & coordinate appointment bookings for AURAS and FLOCUS assessments (virtual and in-person).
  • Act as a central liaison across SSC departments to support coordination and communication of bookings.
  • Respond to patient enquiries for AURAS & FLOCUS with professionalism and empathy.
  • Send, collect, collate and report patient feedback to inform service improvements.

  • Ensure complaints are directed to and processed by the relevant teams.
  • Support coordination between administrative, clinical & medical teams across both pathways.
  • Maintain accurate records, databases and tracking systems using Microsoft 365 and SharePoint.

  • Contribute to service performance monitoring and quality assurance (CQC).

About us

Sinclair-Strong Consultants Ltd (SSC) is a specialist provider of adult neurodevelopmental diagnostic services, delivering high-quality care through our AURAS (Autism) and FLOCUS (ADHD) pathways. As our services expand across Kent & Medway and beyond, we are seeking a proactive and organised Bookings Coordinator to ensure seamless support across both pathways.

Details

Date posted

26 September 2025

Pay scheme

Other

Salary

£26,000 to £30,000 a year Depending On Experience

Contract

Permanent

Working pattern

Full-time, Home or remote working

Reference number

U0100-25-0007

Job locations

Building 80 Churchill Square

Kings Hill

West Malling

Kent

ME19 4YU


Job description

Job responsibilities

The Bookings Coordinator will play a vital role in supporting the operational delivery of diagnostic services. This includes managing bookings for both in-person and virtual assessments, liaising with key departments across SSC, supporting patient enquiries, and coordinating feedback and complaints processes. The post holder will work closely with both administrative, clinical & medical teams to ensure a smooth and person-centred experience for patients.

Job description

Job responsibilities

The Bookings Coordinator will play a vital role in supporting the operational delivery of diagnostic services. This includes managing bookings for both in-person and virtual assessments, liaising with key departments across SSC, supporting patient enquiries, and coordinating feedback and complaints processes. The post holder will work closely with both administrative, clinical & medical teams to ensure a smooth and person-centred experience for patients.

Person Specification

Experience

Essential

  • Proficiency in Microsoft Office, especially Outlook, Excel, and SharePoint.

Desirable

  • Experience in administrative coordination or booking roles within healthcare or similar settings.
  • Strong organisational and communication skills.
  • Ability to work independently and collaboratively in a remote team environment.
  • Understanding of patient confidentiality, safeguarding, and complaints handling.
  • Familiarity with neurodevelopmental services, particularly autism and ADHD.
Person Specification

Experience

Essential

  • Proficiency in Microsoft Office, especially Outlook, Excel, and SharePoint.

Desirable

  • Experience in administrative coordination or booking roles within healthcare or similar settings.
  • Strong organisational and communication skills.
  • Ability to work independently and collaboratively in a remote team environment.
  • Understanding of patient confidentiality, safeguarding, and complaints handling.
  • Familiarity with neurodevelopmental services, particularly autism and ADHD.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sinclair-Strong Consultants Ltd

Address

Building 80 Churchill Square

Kings Hill

West Malling

Kent

ME19 4YU


Employer's website

http://www.sinclairstrong.co.uk/ (Opens in a new tab)

Employer details

Employer name

Sinclair-Strong Consultants Ltd

Address

Building 80 Churchill Square

Kings Hill

West Malling

Kent

ME19 4YU


Employer's website

http://www.sinclairstrong.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Office Manager

Samantha Warren

samantha.warren@sinclairstrong.co.uk

01732494338

Details

Date posted

26 September 2025

Pay scheme

Other

Salary

£26,000 to £30,000 a year Depending On Experience

Contract

Permanent

Working pattern

Full-time, Home or remote working

Reference number

U0100-25-0007

Job locations

Building 80 Churchill Square

Kings Hill

West Malling

Kent

ME19 4YU


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