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Sano Physiotherapy Limited

Customer Success Manager

Information:

This job is now closed

Job summary

  • Sano Physiotherapy
  • Based in Head Office in Pudsey, West Yorkshire
  • Salary up to £35,541 depending on experience, pro-rata
  • Part-time position, 20-25 hours per week
  • 25 days of annual leave entitlement plus bank holidays, pro-rata
  • Hybrid working including working from home and regular travel to meet customers
  • Candidates must have experience of working in NHS Primary Care

Sano Physiotherapy Ltd provides professional physiotherapy services in clinics across the Midlands, Yorkshire, the Northwest and the Northeast.

We are a leader in NHS services and corporate occupational health physiotherapy and have a strong private self-pay client base.

Main duties of the job

We are seeking a Customer Success Manager to maximise the outcomes of a portfolio of NHS Primary Care Network (PCN) customers, with some of our ICB level customers (roughly a 90:10 split).

The ideal candidate will have a good (or better) understanding of NHS business structures, particularly PCNs and requirements and will have experience of working inside the NHS.

About us

  • At Sano Physiotherapy Ltd we have a range of flexible working opportunities to meet your needs!
  • Our aim is to provide best-in-class Physiotherapy services to all our customers and the only way this will be achieved is by building a dedicated, conscientious, and enthusiastic team of physiotherapists aligned to our vision and values.
  • Our employees rate us 5 stars with Friendly and approachable staff and management, flexible working hours and great CPD sessions all making Sano Physiotherapy Ltd a great place to work.

Details

Date posted

18 December 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

U0091-23-0007

Job locations

Sano Physio

80 Richardshaw Lane

Stanningley

Pudsey

West Yorkshire

LS28 6BN


Job description

Job responsibilities

You will develop strong relationships with our existing customers and onboard new customers as part of our managerial team, working directly alongside colleagues in our Customer Success department and liaising with clinical managers, operations managers, service leaders and the senior management team.

The NHS Customer Success Manager must be engaged with the Companys NHS customers to understand their needs and be their voice within the company. You will ensure NHS customer needs are proactively met and managed You will analyse and evaluate customer needs by means of management information and reporting packs and be actively involved in delivering a quality service, in line with our values and accreditations. You will be results focussed and use a combination of data analysis, excellent people skills and networking to forge strong relationships with both our existing and potential NHS customers.

In return you will be valued as an essential team member at Sano Physiotherapy and will be welcomed into the Sano family. At Sano Physiotherapy we believe in investing in our staff and are committed to providing on-going training and regular coaching sessions from experienced Managers to ensure our team reach their full potential. You will have the opportunity to participate in working groups to assist in ongoing service improvement schemes and regularly have direct communication with decision makers in the business.

We are a dynamic and rewarding organisation with a mandate for growth, that we achieve through consistent quality, reflection and accountability.

Job description

Job responsibilities

You will develop strong relationships with our existing customers and onboard new customers as part of our managerial team, working directly alongside colleagues in our Customer Success department and liaising with clinical managers, operations managers, service leaders and the senior management team.

The NHS Customer Success Manager must be engaged with the Companys NHS customers to understand their needs and be their voice within the company. You will ensure NHS customer needs are proactively met and managed You will analyse and evaluate customer needs by means of management information and reporting packs and be actively involved in delivering a quality service, in line with our values and accreditations. You will be results focussed and use a combination of data analysis, excellent people skills and networking to forge strong relationships with both our existing and potential NHS customers.

In return you will be valued as an essential team member at Sano Physiotherapy and will be welcomed into the Sano family. At Sano Physiotherapy we believe in investing in our staff and are committed to providing on-going training and regular coaching sessions from experienced Managers to ensure our team reach their full potential. You will have the opportunity to participate in working groups to assist in ongoing service improvement schemes and regularly have direct communication with decision makers in the business.

We are a dynamic and rewarding organisation with a mandate for growth, that we achieve through consistent quality, reflection and accountability.

Person Specification

Experience

Essential

  • At least 3 years experience working in NHS primary care settings
  • An understanding of the organisational structure of a Primary Care Network
  • An awareness of the NHS Long Term Plan and Additional Role Reimbursement Scheme (ARRS)
  • Experience using SystmOne/EMIS
  • Exceptionally strong communication skills; face to face, written and via Teams
  • Great organisational skills
  • Experience of working with KPIs, SLAs and contractual requirements
  • Willingness to travel to meet customers/network/maintain relationships and generate new business
  • A full, clean UK driving licence (post holder will be expected to travel regularly to meet with customers face-to-face)
  • Forward planning and strategic thinking approach
  • An excellent team working ethos
  • Strong IT literacy and be confident using office 365, including Outlook, Teams, and Excel
Person Specification

Experience

Essential

  • At least 3 years experience working in NHS primary care settings
  • An understanding of the organisational structure of a Primary Care Network
  • An awareness of the NHS Long Term Plan and Additional Role Reimbursement Scheme (ARRS)
  • Experience using SystmOne/EMIS
  • Exceptionally strong communication skills; face to face, written and via Teams
  • Great organisational skills
  • Experience of working with KPIs, SLAs and contractual requirements
  • Willingness to travel to meet customers/network/maintain relationships and generate new business
  • A full, clean UK driving licence (post holder will be expected to travel regularly to meet with customers face-to-face)
  • Forward planning and strategic thinking approach
  • An excellent team working ethos
  • Strong IT literacy and be confident using office 365, including Outlook, Teams, and Excel

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sano Physiotherapy Limited

Address

Sano Physio

80 Richardshaw Lane

Stanningley

Pudsey

West Yorkshire

LS28 6BN


Employer's website

https://www.sanophysiotherapy.com/ (Opens in a new tab)

Employer details

Employer name

Sano Physiotherapy Limited

Address

Sano Physio

80 Richardshaw Lane

Stanningley

Pudsey

West Yorkshire

LS28 6BN


Employer's website

https://www.sanophysiotherapy.com/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Head of Operations

Marcus Rogers

marcus@sanophysiotherapy.com

Details

Date posted

18 December 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

U0091-23-0007

Job locations

Sano Physio

80 Richardshaw Lane

Stanningley

Pudsey

West Yorkshire

LS28 6BN


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