Job responsibilities
The PCN Enhanced Access Officer will:
Be responsible
for reviewing, adding, and changing enhanced access clinic sessions
Understand the
Enhanced access contracts and requirements
Support with
the quarterly reporting submissions to commissioners this requires working
closely with the EA lead/operations & clinical system manager
On-going
maintenance of appointment books, including copying forward sessions, amending
clinic sessions, and embargoing appointments
Being the
first point of contact for any issues/communications in relation to enhanced access with practice managers building a strong relationship with the practice managers is key
Liaising
with PCN staff, practice managers, development manager and PCN senior
administrator on assigned clinicians and practitioners for the clinics making
sure they are assigned as early as possible but being reactive to any last minute changes where needed (due to
holidays, sickness etc)
Checking
on PCN Staff bank- Circular Wave if appropriate for assigned nurse &
Phlebotomy clinicians so they can be added on EMIS
Support
practices the PCN to locate locum GPs where required to take a lead on
creating a locum GP bank staff for the PCN to utilise when GP cover is needed.
Routine
weekly checks on EMIS to ensure practices delivering on behalf of their PCN are
delivering the service in line with agreed guidelines
Ensuring
practices are not breaching contract of enhanced access agreement and
escalation to Development Manager and Clinical Director in a timely and
appropriate manner but only as a last port of call- the EA officer will be the
first point of contact with practices around any queries in relation to this
Setting
up new user IDs and updating new and existing users on EMIS as required
Maintaining
new user list
Changing
session holders as required
Processing
appointment utilisation searches as required.
Review
and regular audit of utilisation of clinical sessions
Filing
and logging receipt of invoices
Review
and update of training guides and other guidelines and distribution to PCNs
Support with training practices around Enhanced Access
Leading
on an audit programme to review delivery of the service in line with the
contract, including undertaking random spot checks of practices, checking
answering machine messages and checking performance within EMIS.
Routine
checking of practice web sites to ensure effective promotion of the service.
Checking
with other agencies to ensure promotional material is displayed effectively and
distributing where required.
Adding
111 and reserving 111 appointments (if locally agreed with the PCN that you are
supporting)in
line with agreed provision within the PCN(pending
agreement)
Troubleshooting any issues that may arise from use of
the EMIS community system
Additional
Clinic needs
Responsible
for Community EMIS set up of FCP, dietitian, SMI HCA clinics, benefits advisor
clinics and any other PCN additional services that need adding on behalf of the
PCN.
Invoices
to be submitted monthly to PCN development manager.
The role may manage their own tax or can invoice via the practice
to add to usual pay processes.
Communication
Communicate effectively and timely with all
stakeholders recognising the need for alternative methods of communication to
overcome different levels of understanding and preferred ways of communicating.
Anticipate barriers to communication and take action to improve communication.
Maintain effective communication within the
practice environment and with external stakeholders
Act as an advocate for patients and
colleagues.
Ensure awareness of sources of support and
guidance and provide information in an acceptable format to all stakeholders,
recognising any difficulties and referring where appropriate.
Escalating when required.
Being reactive where needed.
Delivering a Quality Service
Recognise and work within own competence.
Prioritise, organise and manage own workload
in a manner that maintains and promotes quality
Initiate and participate in the maintenance of
quality processes across the organisation and its activities
Utilise the audit cycle as a means of
evaluating the quality of the work of self and the team, implementing
improvements where required
Support and participate in shared learning
across the practice and wider organisation
Team Working
Understand own role and scope and identify how
this may develop over time
Work as an effective and responsible team
member, supporting others and exploring the mechanisms to develop new ways of
working
Prioritise own workload and ensure effective
time-management strategies are embedded within the culture of the team
Work effectively with others to clearly define
values, direction and policies impacting upon care delivery
Discuss, highlight and work win the team to
create opportunities to improve processes
Management of Risk
Manage and assess risk within the areas of
responsibility, ensuring adequate measures are in place to protect staff and
patients
Monitor work areas and practices to ensure
they are safe and free from hazards and conform to health, safety and security
legislation, policies, procedures and guidelines
Learning and Development
Disseminate learning and information gained to
other team members in order to share good practice and inform others about
current and future developments
Assess own learning needs and undertake
learning as appropriate
Provide an educational role to colleagues in
an environment that facilitates learning
Equality and Diversity
Identify patterns of discrimination and take
action to overcome this and promote diversity and equality of opportunity
Enable others to promote equality and
diversity in a non-discriminatory culture
Support people who need assistance in
exercising their rights
Monitor and evaluate adherence to local
chaperoning policies
Act as a role model in the observance of
equality and diversity good practice
Accept the rights of individuals to choose
their care providers, participate in care and refuse care
Patient
Confidentiality
The post-holder should respect patient confidentiality at all
times and not divulge patient information unless sanctioned by the requirements
of the role.
In view of
the nature of the role, this job description is intended to provide an outline
of the duties and responsibilities; it will be subject to review and amendment
as necessary in consultation with the post holder.
