Job summary
We are seeking to appoint a Practice Manager to work at our Chapel Street Surgery in Newhaven. The successful candidate will be responsible for overseeing the day-to-day operational and financial management of the practices, including:
Accountable for the operational management of the practice
Responsible for robust financial management, maximizing income, and ensuring a balanced budget position
Delivery of key targets in relation to contractual requirements, service performance, governance, quality, and workforce planning
Responsible for ensuring the workforce skill mix is in line with expected benchmarked levels, and responsible for the recruitment processes
Lead on the implementation of agreed strategic and service developments
Accountable for delivery of service quality improvement plans
CQC Registered Manager
You will ideally
already have experience of managing primary care services, with significant experience of monitoring,
analysing and assessing clinical operational performance, managing complex
budgets, and working within a highly dynamic and complex environment.
We are looking
for a highly motivated, dynamic and innovative leader to work closely with the practice
staff (clinicians, managers, administrative staff) to provide leadership and support
for the delivery of high quality primary care services for our patients and
their needs. The successful candidate will work closely with the Operations
Director and the SPC Senior Management Team.
Main duties of the job
We are looking for a Practice Manager with:
Degree in Management or significant equivalent
level of knowledge acquired through experience
Experience
in Business planning
Ability
to handle financial systems for the practice, including payroll
Experience of managing primary care services
Significant experience of monitoring, analysing
and assessing clinical operational performance
Ability to monitor and maintain standards of
care across a range of services
Experience of managing patient expectations,
influencing commissioning decisions and developing business cases
Experience of working in partnership with other
agencies, service users, carers, the public, regulators, local scrutiny bodies
etc
Experience of managing risk within a complex
operating environment including, risk assessment, risk mitigation and risk
management
Assertive and confident to challenge poor
conduct and behaviours
Highly developed IT and analytical skills
particularly in Excel and preferably building complex reports using Business
Objects or other similar business intelligence reporting package
Excellent communication skills and proven
experience of managing successful relationships with peers and clients
UK based (necessity)
About us
Sussex Primary Care runs a
number of GP Practices across Sussex providing excellent primary care in the
heart of the community. We are a learning organisation that listens to our team
of staff, patients and partners to guide our future. At the heart of our vision
are our patients and their needs.
You will benefit from:
A supportive working environment
Flexible Hours to fit around your work / life
commitments
Induction and training programme
Annual Leave and sick pay
Full NHS pension
Free on-site parking
Employee Assistance programme
A supportive, approachable management team
Being part of a growing company with great
opportunities to develop as a result
Job description
Job responsibilities
The following are the core responsibilities of the practice manager.
There may be on occasion, a requirement to carry out other tasks; this will
be dependent upon factors such as workload and staffing levels.
The Practice Manager is responsible for:
Overseeing the day-to-day operations of the
practice, ensuring staff achieve their primary responsibilities
Functional management of all clinical and
administrative staff
Direct line management of relevant lead staff
Managing the recruitment process for the practice
Managing contracts for services delivered to/for
the Practice
Leading change and continuous improvement
initiatives
Coordinate with staff ensuring they review new
policies within the practice policies and procedures within the over-arching
Trust Polices as appropriate
Coordinating and leading the compilation of
practice reports and the practice development plans
Developing, implementing and embedding an
efficient business resilience plans
Managing the financial elements of the practice,
including budgets (I&E), petty cash, entering data, engaging with the
finance team on invoicing and any financial queries, attend monthly finance
meetings etc. in conjunction with the Director of Operations and Finance
Ensuring the team reach QOF targets supported by
the clinical team and administrative team
Coordinating the practice diary, ensuring
meetings are scheduled appropriately
Liaising at external meetings as required
Marketing the practice appropriately
The producing a newsletter for the practice
Work collaboratively with the Patient
Participation Group
Managing all complaints effectively following
procedure
Managing all Significant Events effectively
following procedure and devising solutions to reduce risk and repeated
occurrences
Ensuring compliance with legislation and deal
with HR issues accordingly with support from HR department
Ensuring personnel records are up to date via the
HR system.
The management of the premises, including health
and safety aspects such as risk assessments and mandatory training
Oversee the practice IT system.
Ensuring compliance with IT security and IG
including 100% of staff completing their IG mandatory training on an annual
basis
Coordinating all projects within the practice
Ensuring all staff have the appropriate level of
training to enable them to carry out their individual roles and
responsibilities effectively
Maintaining the practice and NHS choices websites
Deputise for the Lead GP/ACP at internal and
external meetings
Act as the primary point of contact for NHS(E/I),
ICB, community services, suppliers and other external stakeholders
To be the registered CQC manager and maintain
compliance with all legislation and meet the needs of the patients
Oversee
the preparation of weekly/monthly shift planning for Practice Staff, arranging cover (including locum cover)
when necessary and inline with practice budget.
To ensure all financial claims are
made in an effective and efficient manner
Job description
Job responsibilities
The following are the core responsibilities of the practice manager.
There may be on occasion, a requirement to carry out other tasks; this will
be dependent upon factors such as workload and staffing levels.
The Practice Manager is responsible for:
Overseeing the day-to-day operations of the
practice, ensuring staff achieve their primary responsibilities
Functional management of all clinical and
administrative staff
Direct line management of relevant lead staff
Managing the recruitment process for the practice
Managing contracts for services delivered to/for
the Practice
Leading change and continuous improvement
initiatives
Coordinate with staff ensuring they review new
policies within the practice policies and procedures within the over-arching
Trust Polices as appropriate
Coordinating and leading the compilation of
practice reports and the practice development plans
Developing, implementing and embedding an
efficient business resilience plans
Managing the financial elements of the practice,
including budgets (I&E), petty cash, entering data, engaging with the
finance team on invoicing and any financial queries, attend monthly finance
meetings etc. in conjunction with the Director of Operations and Finance
Ensuring the team reach QOF targets supported by
the clinical team and administrative team
Coordinating the practice diary, ensuring
meetings are scheduled appropriately
Liaising at external meetings as required
Marketing the practice appropriately
The producing a newsletter for the practice
Work collaboratively with the Patient
Participation Group
Managing all complaints effectively following
procedure
Managing all Significant Events effectively
following procedure and devising solutions to reduce risk and repeated
occurrences
Ensuring compliance with legislation and deal
with HR issues accordingly with support from HR department
Ensuring personnel records are up to date via the
HR system.
The management of the premises, including health
and safety aspects such as risk assessments and mandatory training
Oversee the practice IT system.
Ensuring compliance with IT security and IG
including 100% of staff completing their IG mandatory training on an annual
basis
Coordinating all projects within the practice
Ensuring all staff have the appropriate level of
training to enable them to carry out their individual roles and
responsibilities effectively
Maintaining the practice and NHS choices websites
Deputise for the Lead GP/ACP at internal and
external meetings
Act as the primary point of contact for NHS(E/I),
ICB, community services, suppliers and other external stakeholders
To be the registered CQC manager and maintain
compliance with all legislation and meet the needs of the patients
Oversee
the preparation of weekly/monthly shift planning for Practice Staff, arranging cover (including locum cover)
when necessary and inline with practice budget.
To ensure all financial claims are
made in an effective and efficient manner
Person Specification
Qualifications
Essential
- Degree level education or equivalent proven professional experience
- Management qualification
- Evidence of continuing professional and personal development
Desirable
Person Specification
Qualifications
Essential
- Degree level education or equivalent proven professional experience
- Management qualification
- Evidence of continuing professional and personal development
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
