Job summary
We're looking for a passionate and motivated Hospital Liaison Worker to join our Birmingham Service, based at Queen Elizabeth Hospital.
You will provide a vital link between the hospital and our community-based drug and alcohol services offering specialist advice, assessment, and support to people admitted with alcohol or drug-related issues. You will work collaboratively with hospital teams to ensure people receive the right care at the right time, supporting smooth discharge pathways and reducing substance-related hospital admissions.
This is an excellent opportunity for someone with experience in substance misuse or health-related services who's ready to take the next step in their career. You will be part of a caring organisation that believes in people and in your potential to make a lasting difference.
Together as a team, we are learning, developing, growing, and identifying future talent and leaders to deliver our mission.
Location: Queen Elizabeth Hospital, Birmingham
Hours: full time, 37.5 per week
Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, salary and payments are pro rata based on contracted hours.
Main duties of the job
Build effective communication and referral pathways between the hospital and community addiction services.
Act as the key liaison for acute referrals, providing timely and professional advice to hospital teams.
Deliver alcohol and drug assessments using recognised screening tools (e.g. AUDIT), offering brief interventions and onward referral.
Develop strong working relationships across A&E, Gastroenterology, Hepatology, and other specialist wards.
Provide advanced assessment, planning and evaluation for a small, complex caseload ensuring safe transitions from hospital to community care.
Support hospital staff in identifying and managing patients with substance use issues, offering guidance, awareness sessions and training.
Work with community recovery teams to ensure assertive and effective follow-up of repeat presentations and discharges.
Participate in service audits and research to improve practice and outcomes.
About us
Change Grow Liveare a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.
Our core values areBe open, be compassionate and be boldand our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.
We believe that having diverse people working as part of our team makes us the organisation that we are.
We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and to make Change Grow Live a great place to work. If you have any feedback on our recruitment processes (good or bad) wed love to hear from you so that we can make sure they are fair and we attract and recruit the best, most diverse workforce possible.
The safety of vulnerable children, young people and adults is our absolute priority. We will support you in your role to make sure that you are equipped to support the safety of people who use our services and those around them, to the highest standard possible.
Job description
Job responsibilities
- Set up effective communication and referral pathways with hospital-based specialist
teams. Act as a point of contact for acute referrals.
- Participate with acute services to create/maintain a process for targeting repeat
attendees, implementing an investigation system that enables wider services to
critically evaluate the circumstances around an individuals hospital admission.
- Provide support to acute hospital services to avoid unnecessary admission to hospital
of people who can be supported and treated at community addiction services.
- Develop specific links with identified specialist acute services and provide in reach to
hospital wards including Gastroenterology/Hepatology; specialist clinics, observation
ward; A&E.
- Provide advanced assessment, planning, implementation, and evaluation of care to a
small, complex, specialist caseload of patients who misuse alcohol and/or drugs, while
they remain in a hospital setting or as part of the discharge to community plan.
- Work with community teams to ensure assertive and effective follow up of both repeat
presentations and discharges from the hospital.
- Provide support and advice to ward staff of those identified as misusing alcohol and/or
drugs to prevent further complications from their conditions both in the short term and
the long term.
- Ensure Impact of service targets are met.
- In conjunction with hospital medical staff, undertake specific research/audit related to
the advancement of practice in the care of people who misuse alcohol and/or drugs.
- Provide specialist substance misuse training to acute, specialist colleagues.
Job description
Job responsibilities
- Set up effective communication and referral pathways with hospital-based specialist
teams. Act as a point of contact for acute referrals.
- Participate with acute services to create/maintain a process for targeting repeat
attendees, implementing an investigation system that enables wider services to
critically evaluate the circumstances around an individuals hospital admission.
- Provide support to acute hospital services to avoid unnecessary admission to hospital
of people who can be supported and treated at community addiction services.
- Develop specific links with identified specialist acute services and provide in reach to
hospital wards including Gastroenterology/Hepatology; specialist clinics, observation
ward; A&E.
- Provide advanced assessment, planning, implementation, and evaluation of care to a
small, complex, specialist caseload of patients who misuse alcohol and/or drugs, while
they remain in a hospital setting or as part of the discharge to community plan.
- Work with community teams to ensure assertive and effective follow up of both repeat
presentations and discharges from the hospital.
- Provide support and advice to ward staff of those identified as misusing alcohol and/or
drugs to prevent further complications from their conditions both in the short term and
the long term.
- Ensure Impact of service targets are met.
- In conjunction with hospital medical staff, undertake specific research/audit related to
the advancement of practice in the care of people who misuse alcohol and/or drugs.
- Provide specialist substance misuse training to acute, specialist colleagues.
Person Specification
Qualifications
Essential
- No formal qualification but have an excellent understanding of substance misuse and its impact on health and wellbeing
Desirable
- Advanced professional qualification in substance misuse, counselling, or social work.
Experience
Essential
- Experience delivering brief interventions or working within hospital, health or substance-use settings.
- Excellent communication and relationship-building skills able to work confidently with hospital colleagues, patients and partner agencies.
- Proactive and able to work autonomously while maintaining strong team connections.
- Skilled in prioritising workload, managing competing demands and working compassionately in fast-paced environments.
- Knowledge of safeguarding and mental health practice.
- A commitment to continuous learning and improving outcomes for people we support.
Desirable
- Good working knowledge of mental health interventions, services and good practice.
Person Specification
Qualifications
Essential
- No formal qualification but have an excellent understanding of substance misuse and its impact on health and wellbeing
Desirable
- Advanced professional qualification in substance misuse, counselling, or social work.
Experience
Essential
- Experience delivering brief interventions or working within hospital, health or substance-use settings.
- Excellent communication and relationship-building skills able to work confidently with hospital colleagues, patients and partner agencies.
- Proactive and able to work autonomously while maintaining strong team connections.
- Skilled in prioritising workload, managing competing demands and working compassionately in fast-paced environments.
- Knowledge of safeguarding and mental health practice.
- A commitment to continuous learning and improving outcomes for people we support.
Desirable
- Good working knowledge of mental health interventions, services and good practice.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
