Driver

Job description

Job responsibilities

Job Title: Driver & Overnight Driver

*Overnight Driver responsibilities highlighted in bold*

Responsible to: SDC Operations Manager

Accountable to: SDC General Manager

Role Summary:

To transport, accompany and assist where necessary, the on-call GP to various locations as required. Be able to use in-vehicle mobile phone and sat nav as well as assist with Toughbook queries.

Main Duties and Responsibilities:

To drive any vehicle owned, hired, or on loan to North Hampshire Urgent Care (NHUC), for which you are properly licensed, as required.

To drive vehicles carefully with every consideration being given to the passengers, the vehicle itself, other road users and to comply with Road Traffic Legislation.

To note that the use of the Doctor Lights on the cars does not give any exemptions from the Road Traffic Act.

To take all reasonable care of every vehicle used by you, to check diesel, oil, and water daily and to report any damage/defect caused or incurred either whilst you were driving or found by you on inspection.

To carry out equipment checks daily, and report any deficiencies, and replace where necessary.

To carry such goods as instructed and to be responsible for loading and unloading the vehicle and ensuring that goods unloaded are placed in the FPCS/Hook office. This may include, but is not restricted to, emergency equipment, PPE and medications.

To keep the vehicles clean both inside and out. Also ensure workspaces are kept clean and tidy.

If involved in an accident, whether on a road or not, to report the accident to the On-Call Manager as soon as possible and to complete and submit a subsequent report. If the accident occurred on a road, to comply with Road Traffic Legislation.

When a breakdown occurs and if passengers are being carried, to ensure that they are transferred to another vehicle as soon as possible. In all breakdown situations, to comply with "breakdown procedures".

To undertake not to convey unauthorised persons in NHUC vehicles.

To ensure that all journeys are made by the shortest, safest route for the type of vehicle unless otherwise instructed. To have the ability to read a map and navigate to known locations. Under no circumstances are Drivers to take vehicles off route or home unless authorised to do so.

To maintain log books and sheets correctly at all times. To complete paperwork as required.

To comply with all instructions relating to the Health and Safety at Work Act.

To wear uniform clothing provided, which should be kept clean and tidy.

To ensure that you are conversant with telephone procedures and to answer telephone calls courteously and effectively.

To carry out all reasonable instructions / requests given by the Health Care Professional and On-Call Manager. This includes administration tasks and ad hoc tasks where IT skills will be desirable.

To carry out all reasonable requests from line manager (or deputy).

To enter all relevant information relating to the provision of the services on to a computer (as and when required).

To abide by all IT Policies and Procedures.

When required to cover receptionist duties, to arrive patients to the PCC on PC, liaise with SCAS/111 and update the Adastra computer system as required.

Undertake driving assessments where required.

To secure vehicle when appropriate, ensuring that all doors and windows are secure when leaving the vehicle unattended.

To assist reception team in the event of sickness/absence in a support role.

Overnight Driver Duties

Responsible for dispatching triage calls to our locations and vehicles.

Responsible for monitoring activity and ensuring that we are meeting the dispositions, by providing first line supervision and organising cover and additional ad-hoc support during peak periods. When our targets are not being met escalating for further support.

The role will provide resilience, where necessary you may be required to step into critical roles as part of the team, training will be provided.

To secure PCC and vehicle when appropriate, ensuring that all doors and windows are secure when leaving the building/vehicle unattended.

To be responsible for site and vehicle keys on shift.

To be responsible for issuing of prescription pads where required.

Support

To be the central point of contact for the workforce, communicating with staff at all levels.

Monitoring Activity with support of On-Call Manager

Ensuring available resource matches demand.

Escalation, surge activity and implementation of escalation process.

Diverting workforce from one location to another.

Liaising with our system partners, including South Central Ambulance Service and Hospital Trust on Call management team.

Communicating issues, troubleshooting.

Adastra

Despatching cases to our locations and vehicles.

Ensuring that any cases on Adastra database that require updating of demographics are updated.

Troubleshooting any problems with the Adastra Helpdesk.

Authentication of Adastra cases.

IT with support of On-Call Manager

Acting as first point of contact and subject matter experts to troubleshoot any IT issues throughout the shift. This will include both hardware and software, password resets and managing access to Server rooms.

Monitor generic email accounts.

Training

Assisting the Ops Management team in disseminating new organisational policies and procedures with a combination of practical and theory.

Assisting the management team in relation to new starters.

To undertake chaperone training.

To undertake Fire Marshal training

Infection Control

Ensuring all locations meet the standards as laid out in our infection control policy. To include restocking and cleaning down rooms ensuring that infection control procedures are followed.

Ensure clinical waste is emptied and disposed of at the end of shift.

. Meetings

To attend various meetings, cascading training and information to the wider team.

Person Specification

Qualifications, Education, Training

Essential

• Good standard of education (Minimum 5 GCSEs at Grade 4 or above) or significant equivalent previous proven experience
• Full driving license including Category B with any penalty points disclosed

Desirable

• Advanced driving training qualifications / course

Knowledge, Communications, Interpersonal and Personal Skills

Essential

• Good local knowledge of roads and localities of areas covered by the organisation
• Excellent knowledge of the Highway Code and driving ability
• Intermediate knowledge of IT systems including Microsoft Office, emails, sending & receiving documents
• Ability to learn job-specific IT Systems
• Exceptional organisational skills
• Flexible in approach to the needs of the service and responsive to change
• Understands and supports principles of equality, diversity, and inclusion in the workplace.
• Self-motivated, able to work independently, organising and prioritising own workload to changing and often tight deadlines
• Ability to work using initiative with guidance and input from managers, within standard operating systems
• Works effectively as part of a team, supports colleagues, and contributes to shared goals.
• Excellent verbal and written communication skills. Ability to work collaboratively, manage time effectively, and maintain professionalism.
• Ability to build effective working relationships, demonstrate professionalism, and maintain confidentiality. Shows initiative, reliability, and adaptability.
• Good attention to detail to ensure accuracy
• Excellent time-keeping and reliability
• Tactful and diplomatic with an ability to maintain confidentiality and trust
• Conscientious and hard working

Experience

Desirable

• Previous experience working within the NHS
• Previous experience of working within a driving role, ideally within a similar role
• Previous Adastra user

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Hampshire Urgent Care

Address

The Surgery

Reading Road

Hook

Hampshire

RG279ED

Employer's website

https://www.nhuc.co.uk/ (Opens in a new tab)