North Hampshire Urgent Care

Out of Hours Receptionist

This job is now closed

Job summary

NHUC provides a Same Day Urgent Care service. We would expect flexibility to cover evenings, weekends and bank holidays although NHUC will endeavour to ensure that shifts are rotated amongst staff so that each member carries their fair share.

The post-holder will also provide an efficient reception and administrative service.

The post-holder is expected to work independently using their own initiative and seeking advice when appropriate.

This role is an integral part of the multi-disciplinary team.

We are particularly looking for staff willing to cover weekend evenings.

Interviews will be held on the 15th August 2024 at our Head Office location in Farnborough.

We may close this vacancy early should we receive a high number of applicants.

Main duties of the job

To greet patients at the Primary Care Centre (PCC) in a professional and courteous manner, maintaining excellent customer care skills.
To book in patient arrivals, take full details and to ensure that any change of patient details are made promptly and accurately.
Adhere to procedures for opening up and closing down the PCC.
Replenish supplies of any items as necessary and ensure that all property belonging to NHUC is looked after safely and securely.
Deal with general enquiries both by telephone and in person, from other medical professionals and patients.
Collect and record monies taken from patients collecting medications
To wear uniform clothing provided, which should be kept clean and tidy.
To be prepared to travel to sister site to support with reception duties in the event of last-minute sickness/absence.

Please see the Job Description for the full list of duties and responsibilities.

About us

NHUC is a not-for-profit Community Benefit Society, working in partnership with the NHS. NHUC provides services through two divisions, Same Day Care (SDC) and TalkPlus.

SDC provides services through the Integrated Urgent Care (IUC) contract which covers the in Hours Clinical Assessment Service (CAS) and Out of Hours (OOH) provision for North Hampshire, North East Hampshire and Farnham (NEHF) and Surrey Heath places who are part of the Hampshire and the Isle of Wight ICB and Frimley ICB respectively. SDC also support projects such as ED streaming in Frimley Park Hospital and the Aldershot Urgent Care Centre in the Aldershot Centre for Health. It also holds some smaller contacts such as supporting Community Hospitals OOH and Flu response. Finally SDC has a virtual care arm supporting patients at home.

TalkPlus are part of the Improving Access to Talking Therapies programme, providing support to people with common mental health problems in Northeast Hampshire and Farnham place. TalkPlus offers a range of treatments to people who are experiencing symptoms of stress, anxiety, low mood, depression, panic, phobias or OCD. TalkPlus has care pathways to provide timely treatment for perinatal and military veteran referrals.

Date posted

22 July 2024

Pay scheme

Other

Salary

£11.67 an hour + Holiday pay + 25% unsocial allowance

Contract

Bank

Working pattern

Part-time

Reference number

U0077-24-0012

Job locations

The Surgery

Reading Road

Hook

Hampshire

RG279ED

Voyager Family Health

Apollo Rise

Southwood Business Park

Farnborough

Hampshire

GU14 0NP

Job description

Job responsibilities

Job Title: Out Of Hours Receptionist

Location: Hook Surgery, Reading Road, Hook, RG27 9ED & Farnborough Centre for Health, Apollo Rise, Farnborough, GU14 0NP.

Hours: Zero Hours

Responsible to: SDC Operations Manager

Accountable to: General Manager

Role Summary

The post-holder will also provide an efficient reception and administrative service.

The post-holder is expected to work independently using their own initiative and seeking advice when appropriate.

This role is an integral part of the multi-disciplinary team.

Specific Duties for this Role

1. Support

To greet patients at the Primary Care Centre (PCC) in a professional and courteous manner, maintaining excellent customer care skills.

To book in patient arrivals, take full details and to ensure that any change of patient details are made promptly and accurately.

Adhere to procedures for opening up and closing down the PCC.

Ensure the patients in the waiting room are kept informed of any potential delays and that the waiting room is kept tidy.

Replenish supplies of any items as necessary and ensure that all property belonging to NHUC is looked after safely and securely.

Deal with general enquiries both by telephone and in person, from other medical professionals and patients.

Collect and record monies taken from patients collecting medication.

To wear uniform clothing provided, which should be kept clean and tidy.

To be prepared to travel to sister site to support with reception duties in the event of last-minute sickness/absence.

2. Monitoring Activity

Monitor base and escalate delays/issues to on-call manager

Communicating issues and carry out basic troubleshooting.

3. Adastra

Ensuring that the Adastra database is up to date and correct.

Troubleshooting any problems with the Adastra Helpdesk.

Email patient notes to relevant GP Surgeries/ A&E Departments / Community Nurses.
Authentication of Adastra cases.

4. IT

Maintain printers/replace toners and communicate with operational team when replacements are needed.

Report any IT issues to the on-call manager

Monitor generic email accounts.

5. Training

Remaining up to date with organisational policies and procedures.

Assisting the management team in relation in training new starters.

Undertake Fire Marshal training

6. Infection Control

Ensuring all locations meet the standards as laid out in our infection control policy. To include restocking and cleaning down rooms ensuring that infection control procedures are followed.

7. Meetings

To attend various meetings in relation to the role.

Any other reasonable duties as required

NHUC believe in developing the skills of our workforce in order to meet future aspiration this includes providing funding for internal and external training courses where appropriate.