Patient Administrator

Job summary

Role Summary:

1. To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team.

To be responsible for undertaking a wide range of administrative duties and the provision of general support to the surgery team. Duties can include but are not limited to, greeting patients and signposting, booking appointments, processing of information and assisting patients as required. This will include a mix of patient facing and clerical duties.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the surgery team, liaising with outside organisations such as secondary care and community providers.

Main duties of the job

• Liaising with clinical staff & patients as required, working with the GP Clinical System- Systm One

Monitoring the practice appointment system

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Providing a front of house first point of contact for patients within the reception area

Processing repeat prescription requests

Processing Accurx Online Triage bookings

Enter and read/SNOMED CT code data taken from clinical letters

• Patient data entry allocation & collation; processing and recording information in accordance with CGPN procedures

Data entry of new and temporary registrations and relevant patient information as required

Offer general clerical assistance to Cherry Hinton Medical Practice in all aspects of practice delivery and project a positive and friendly image to patients and colleagues, either in person or via the telephone

Supporting Secretarial cover as required

Support other members of staff, providing cover during staff absences

Scan patient-related documentation and attach scanned documents to patients healthcare records

Action incoming emails when necessary

Always observe patient confidentiality

Be familiar and comply with all Health and Safety rules and guidance policies

Ensure computer/written records are accurately maintained and securely stored

Other duties as necessary for the efficient operation of the surgery

About us

Cambs GP Network is a Federation of practices in Cambridge and surrounding areas. We are a private limited companywith a social enterprise ethos, whollyowned by our local member practices.

We provide a range of NHS services across Cambridgeshire, with a proven track record of delivering high quality, responsive care that meets the needs of their patients.