Job summary
Primary Eyecare Services (PES) is a leading
NHS provider organisation delivering innovative, high quality community eyecare
services across England. We are looking for an experienced and
proactive Project Manager to support the successful delivery of our
digital programme. This programme will shape how services are delivered through
2026 and 2027 and is central to our wider transformation agenda.
The role involves working with internal
colleagues, suppliers, NHS partners, and our IT partners to ensure delivery is
well coordinated, risk is managed, and milestones are achieved. It is ideal for
someone who is organised, delivery-focused, and confident operating in a
fast-paced environment.
Main duties of the job
Stakeholder Collaboration: Stakeholder
Collaboration: Work closely with cross functional teams, including both
internal & external stakeholders. These will include IT, healthcare
providers, clinical staff, & management to define project goals,
requirements, and priorities. Also to support & develop the overall
stakeholder engagement strategy.
Scope & Risk Management: Develop detailed project plans, define scope, track project progress,
& proactively identify potential risks. Implement mitigation strategies &
manage changes as needed.
Technology Integration: Oversee the integration of digital tools & systems into existing
healthcare workflows. Ensure solutions align with healthcare standards,
compliance regulations, & best practices.
Process Improvement: Identify opportunities for process improvements & efficiency gains
within healthcare operations through digital solutions.
Quality Assurance: Ensure that all digital initiatives meet the required standards of
quality, patient safety, & compliance with healthcare regulations.
Reporting & Documentation: Prepare and deliver regular status
reports, dashboards, and presentations for stakeholders, including leadership
teams & healthcare practitioners.
Partner Management: Manage relationships with third party
suppliers & technology providers, ensuring service level agreements (SLAs)
are met & solutions align with project objectives.
Continuous Learning: Stay updated on the latest trends in
digital healthcare
About us
Primary Eyecare Services (PES) is an established provider of high-quality extended eye care services (those beyond sight testing) utilising a large network of optical practice subcontractors across England (~2500). PES currently holds and manages contracts on behalf of the primary eye care network, spanning more than 28 integrated care systems and delivering over 450,000 episodes of patient care each year with a total annual turnover of ~£25+million. PES is a not-for-profit company, limited by guarantee. This sees the majority of generated income pass through to frontline eye care services in optical practices.
Primary Eyecare Services (PES) is a CQC Registered provider also delivering NHS urgent eyecare telemedicine and NHS referral management services through its Contact Centre located in Ancoats, Manchester.
Job description
Job responsibilities
Role Purpose
Primary Eyecare Services (PES) is a leading
NHS provider organization delivering innovative, high quality community eyecare
services across England. We are looking for an experienced and
proactive Project Manager to support the successful delivery of our
digital programme. This programme will shape how services are delivered through
2026 and 2027 and is central to our wider transformation agenda.
The role involves working with internal
colleagues, suppliers, NHS partners, and our IT partners to ensure delivery is
well coordinated, risk is managed, and milestones are achieved. It is ideal for
someone who is organised, delivery-focused, and confident operating in a
fast-paced environment.
Key Responsibilities
Stakeholder Collaboration: Stakeholder
Collaboration: Work closely with cross functional teams, including both
internal and external stakeholders. These will include IT, healthcare
providers, clinical staff, and management to define project goals,
requirements, and priorities. Also to support and develop the overall
stakeholder engagement strategy.
Scope and Risk Management: Develop detailed project plans, define scope, track project progress,
and proactively identify potential risks. Implement mitigation strategies and
manage changes as needed.
Technology Integration: Oversee the integration of digital tools and systems into existing
healthcare workflows. Ensure solutions align with healthcare standards,
compliance regulations, and best practices.
Process Improvement: Identify opportunities for process improvements and efficiency gains
within healthcare operations through digital solutions.
Quality Assurance: Ensure that all digital initiatives meet the required standards of
quality, patient safety, and compliance with healthcare regulations.
Reporting & Documentation: Prepare and deliver regular status
reports, dashboards, and presentations for stakeholders, including leadership
teams and healthcare practitioners.
Partner Management: Manage relationships with third-party
suppliers and technology providers, ensuring service level agreements (SLAs)
are met and solutions align with project objectives.
Continuous Learning: Stay updated on the latest trends in
digital healthcare, such as telemedicine, electronic patient records, and
health data analytics.
Personal
Attributes:
Detail-Oriented: Ability to ensure accuracy in project execution and documentation, even
in high-pressure environments.
Leadership: Ability to
motivate and guide cross-functional teams toward achieving project objectives.
Adaptability: Willingness to adapt to evolving healthcare trends and new digital
technologies.
Patient-Centric: A strong commitment to improving patient outcomes and ensuring patient
confidentiality and safety using digital solutions.
Why you
will enjoy working with us
- Performance-related
pay
- Pension match up
to 5%
- Sick pay and
critical illness cover
- Electric car
scheme
- Enhanced family
leave
- Paid
compassionate leave
- 25 days annual
leave plus bank holidays (increasing each year after 2 years of service, up to
30 days)
- Learning and
development opportunities
- Employee of the
Month and Year awards
- Employee
Assistance Programme (EAP)
- NHS Blue Light
Card
Job description
Job responsibilities
Role Purpose
Primary Eyecare Services (PES) is a leading
NHS provider organization delivering innovative, high quality community eyecare
services across England. We are looking for an experienced and
proactive Project Manager to support the successful delivery of our
digital programme. This programme will shape how services are delivered through
2026 and 2027 and is central to our wider transformation agenda.
The role involves working with internal
colleagues, suppliers, NHS partners, and our IT partners to ensure delivery is
well coordinated, risk is managed, and milestones are achieved. It is ideal for
someone who is organised, delivery-focused, and confident operating in a
fast-paced environment.
Key Responsibilities
Stakeholder Collaboration: Stakeholder
Collaboration: Work closely with cross functional teams, including both
internal and external stakeholders. These will include IT, healthcare
providers, clinical staff, and management to define project goals,
requirements, and priorities. Also to support and develop the overall
stakeholder engagement strategy.
Scope and Risk Management: Develop detailed project plans, define scope, track project progress,
and proactively identify potential risks. Implement mitigation strategies and
manage changes as needed.
Technology Integration: Oversee the integration of digital tools and systems into existing
healthcare workflows. Ensure solutions align with healthcare standards,
compliance regulations, and best practices.
Process Improvement: Identify opportunities for process improvements and efficiency gains
within healthcare operations through digital solutions.
Quality Assurance: Ensure that all digital initiatives meet the required standards of
quality, patient safety, and compliance with healthcare regulations.
Reporting & Documentation: Prepare and deliver regular status
reports, dashboards, and presentations for stakeholders, including leadership
teams and healthcare practitioners.
Partner Management: Manage relationships with third-party
suppliers and technology providers, ensuring service level agreements (SLAs)
are met and solutions align with project objectives.
Continuous Learning: Stay updated on the latest trends in
digital healthcare, such as telemedicine, electronic patient records, and
health data analytics.
Personal
Attributes:
Detail-Oriented: Ability to ensure accuracy in project execution and documentation, even
in high-pressure environments.
Leadership: Ability to
motivate and guide cross-functional teams toward achieving project objectives.
Adaptability: Willingness to adapt to evolving healthcare trends and new digital
technologies.
Patient-Centric: A strong commitment to improving patient outcomes and ensuring patient
confidentiality and safety using digital solutions.
Why you
will enjoy working with us
- Performance-related
pay
- Pension match up
to 5%
- Sick pay and
critical illness cover
- Electric car
scheme
- Enhanced family
leave
- Paid
compassionate leave
- 25 days annual
leave plus bank holidays (increasing each year after 2 years of service, up to
30 days)
- Learning and
development opportunities
- Employee of the
Month and Year awards
- Employee
Assistance Programme (EAP)
- NHS Blue Light
Card
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience Project management qualification (e.g. PRINCE2, APM, AgilePM, or equivalent).
Experience
Essential
- Significant experience managing or coordinating digital, IT or transformation projects
- Experience delivering projects to time, cost and quality requirements
- Experience working with cross functional teams and multiple stakeholders
- Experience preparing reports, business cases and board-level documentation.
- Strong understanding of project planning, risk and issue management, and governance
- Excellent verbal and written communication skills
- High level of organisational skills and attention to detail
- Proficient in project management and collaboration tools (e.g. MS Project, Teams, Planner, SharePoint)
- Ability to analyse complex problems and develop workable solutions.
- Self motivated and proactive
- Collaborative and inclusive approach to working
- Able to build effective relationships with a range of stakeholders
- Calm under pressure and able to manage competing priorities
- Flexible and adaptable to change.
Desirable
- Further training in digital, service design or NHS transformation
- Evidence of continuing professional development.
- Experience working within or with NHS organisations or digital health suppliers
- Experience with user centred design and/or agile delivery methods
- Involvement in system procurement or supplier onboarding.
- Understanding of NHS commissioning, clinical systems or digital standards
- Familiarity with information governance and data protection in healthcare settings.
- Confident in facilitating workshops or training sessions
- Interest in healthcare transformation and improving patient outcomes.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience Project management qualification (e.g. PRINCE2, APM, AgilePM, or equivalent).
Experience
Essential
- Significant experience managing or coordinating digital, IT or transformation projects
- Experience delivering projects to time, cost and quality requirements
- Experience working with cross functional teams and multiple stakeholders
- Experience preparing reports, business cases and board-level documentation.
- Strong understanding of project planning, risk and issue management, and governance
- Excellent verbal and written communication skills
- High level of organisational skills and attention to detail
- Proficient in project management and collaboration tools (e.g. MS Project, Teams, Planner, SharePoint)
- Ability to analyse complex problems and develop workable solutions.
- Self motivated and proactive
- Collaborative and inclusive approach to working
- Able to build effective relationships with a range of stakeholders
- Calm under pressure and able to manage competing priorities
- Flexible and adaptable to change.
Desirable
- Further training in digital, service design or NHS transformation
- Evidence of continuing professional development.
- Experience working within or with NHS organisations or digital health suppliers
- Experience with user centred design and/or agile delivery methods
- Involvement in system procurement or supplier onboarding.
- Understanding of NHS commissioning, clinical systems or digital standards
- Familiarity with information governance and data protection in healthcare settings.
- Confident in facilitating workshops or training sessions
- Interest in healthcare transformation and improving patient outcomes.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
