Business Support Officer

Job description

Job responsibilities

We have an exciting opportunity for 2 Business Support Officers to join our expanding team at Primary Eyecare Services!

About Us:

Primary Eyecare Services (PES) is an established provider of high-quality extended eye care services (those beyond sight testing), utilizing a large network of optical practice subcontractors across England (~2000). PES currently holds and manages contracts on behalf of the primary eye care network, spanning ~70 NHS commissioners and delivering over 380,000 episodes of patient care each year, with a total annual turnover of ~£25+ million. PES is a not-for-profit company, limited by guarantee. This sees the majority of generated income pass through to frontline eye care services in optical practices.

Join us and be part of a company that is shaping the future of optometry

Role Overview:

The Business Support Officer plays a key role in the Project Management Office (PMO) within Primary Eyecare Services, supporting the structured delivery of key organisational projects. The role is responsible for the end-to-end project management of tender submissions, service mobilisations, and wider projects across Primary Eyecare Services, ensuring effective coordination and delivery through a structured PMO framework.

This role is home-based but also suitable for hybrid working, allowing employees to split their time between the office, remote work, and attendance at meetings as required.

General Responsibilities:

Project Management of Tender Submissions

• The Business Support Officer will oversee and manage these projects, ensuring timely and high-quality submissions.

• Proactively monitor procurement activity related to eye care services via established sources such as Find A Tender and IHPN bulletins.

• Access the Find A Tender portal at least twice a week to track relevant opportunities.
• Prepare and submit a high-level summary of relevant tenders to the Senior Leadership Team (SLT) within two days of the tender release date, covering:Provider Selection Regime (PSR) process being used, Services in scope, Existing service provision, Financials, Key timeline milestones, Competitor assessment.

• Lead the end-to-end project management of tender submissions, ensuring: Identification and engagement of internal contributors.Allocation of tasks with clear deadlines, Organisation and facilitation of regular Teams meetings, Maintenance of action logs and risk registers, Timely completion of all tender-related activities, Effective coordination and communication with the contributing team, Hosting and leading all internal procurement meetings, Ensuring compliance with procurement requirements and deadlines.

• Manage procurement portal registrations, submissions, and communications.

• Support the completion of ICB Provider Selection Regime questionnaires in line with 2024 procurement regulation changes.

Project Management of Service Mobilisations

• Collaborate with Clinical Operations, Digital Operations, and Central Operations teams to develop detailed mobilisation plans.

• Facilitate project meetings, track progress, and escalate risks and issues where necessary.

• Ensure that all operational and clinical stakeholders are fully informed and aligned with mobilisation requirements.

• Monitor and report on key project milestones, ensuring timely and effective service launches.

• Develop standardised documentation and processes to streamline future service mobilisations.

Wider Project Management Support

• As part of the PMO, the Business Support Officer will contribute to broader projects supporting service improvement, digital transformation, and operational enhancements.

• Providing project management support for internal initiatives within Primary Eyecare Services.

• Assisting with the implementation of new tools, systems, and workflows across operational teams.

• Supporting continuous improvement projects aimed at optimising service delivery and efficiency.

• Developing and maintaining project documentation, reports, and dashboards to support decision-making.

Data Management Support

• Assist the digital team in designing and implementing new reporting templates and dashboards.

• Support the development and use of contract performance monitoring tools.

• Ensure timely updates to all templates and dashboards.

• Provide ad hoc support for data reporting requirements for internal and external stakeholders.

Take advantage of our comprehensive benefits and rewarding career opportunities.

Why You'll Love Working with Us:

• Performance-Related Pay
• Pension Match up to 5%
• Sick and Critical Illness Pay Cover
• Electric Car Scheme
• Enhanced Family Leave
• Paid Compassionate Leave
• 25 Days Annual Leave + Bank Holidays (increase with 1 day annually after 2 years of service, up to 30 days)
• Training and Development Opportunities
• Employee of the Month and Year Awards
• Employee Assistance Program (EAP)
• NHS Blue Light Card
• Hybrid Working (60% home, 40% in office on a weekly basis)
• Cycle to Work Scheme

What We're Looking For:

Qualifications

1. Project management qualifications or equivalent transferable skills and experience(Essential)

Experience

1. Experience of delivering PMO tasks (essential)
2. Excellent interpersonal skills (essential)
3. Ability to work independently (essential)
4. Excellent IT Skills, MS Office applications in particular (essential)
5. Experience of working from home and time management (desirable)

How To Apply:

Please submit your up-to-date CV and personal statement highlighting your professional background and what motivates you to apply for this role to recruitment@primaryeyecare.co.uk [PB1]

Become a part of something bigger - apply now!

Person Specification

Qualifications

Essential

• Project management qualifications or equivalent transferable skills and experience

Experience

Essential

• Experience of delivering PMO tasks
• Excellent interpersonal skills
• Ability to work independently
• Excellent IT Skills (MS Office applications in particular)

Desirable

• Experience of working from home and time management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Eyecare Services

Address

Waulk Mill [2.3]

51 Bengal Street

Manchester

Cheshire

M4 6LN

Employer's website

https://primaryeyecare.co.uk/ (Opens in a new tab)