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Diagnostic World

Patient Services Administrator

The closing date is 30 January 2026

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Job summary

We have an exciting opportunity for an enthusiastic person to join our team as a Patient Services Administrator. You will be responsible for work within our Patient Services Team. Our focus is Patient First and our organisation is a patient centred environment with excellent customer service skills working effectively as part of a small highly focused team

Main duties of the job

You will be responsible for warm calling clients to book them in for their Ultrasound appointment at one of our many clinics across the country

About us

Diagnostic World specialise in providing a range of Diagnostic/ultrasound services and solutions to primary and secondary care. Head office based at Birmingham Research Park. the company is reacting to the changing NHS and expanding quickly to deliver its services nationwide. Whilst remaining Patient centric in providing high quality clinical services our approach to transforming healthcare though technological innovation is key. The company is focused on its staff ensuring that all are rewarded and benefit from professional development

Details

Date posted

09 January 2026

Pay scheme

Other

Salary

£12.21 an hour

Contract

Bank

Working pattern

Flexible working, Home or remote working

Reference number

U0062-26-0001

Job locations

58-59 Birmingham Research Park

Vincent Drive

Birmingham

B15 2SQ


Job description

Job responsibilities

  • You will be responsible for warm calling clients to book them in for their Ultrasound appointment at one of our many clinics across the country
  • You will use IT systems to link appointments to a patients medical file and update our instructing parties with the relevant information
  • You will work as part of a team, and will be responsible for booking as many patients as possible to fulfil targets to fill our clinic spaces
  • Making a targeted volume of outbound calls daily and taking inbound calls from patients (or customers).

Benefits

  • Free update service enhanced DBS
  • Free NHS Mandatory Training and certificates
  • Access to Employee Assistance Programme
  • Flexible Working Hours

Job description

Job responsibilities

  • You will be responsible for warm calling clients to book them in for their Ultrasound appointment at one of our many clinics across the country
  • You will use IT systems to link appointments to a patients medical file and update our instructing parties with the relevant information
  • You will work as part of a team, and will be responsible for booking as many patients as possible to fulfil targets to fill our clinic spaces
  • Making a targeted volume of outbound calls daily and taking inbound calls from patients (or customers).

Benefits

  • Free update service enhanced DBS
  • Free NHS Mandatory Training and certificates
  • Access to Employee Assistance Programme
  • Flexible Working Hours

Person Specification

Experience

Essential

  • A proven ability to meet targets and deadlines
  • Good IT Skills
  • Conscientious with a meticulous approach to dealing with details
  • Excellent telephone manner
  • Ability to adapt to new systems and challenges and use initiative to gain new skills
  • A flexible approach with an ability to adapt quickly to meet the demands of a busy environment
  • Experience within an outbound call centre is desirable but not essential
  • Self-starter; ability to use initiative and work with the minimum of supervision
  • Ability to adapt to new systems and challenges and use initiative to gain new skills
Person Specification

Experience

Essential

  • A proven ability to meet targets and deadlines
  • Good IT Skills
  • Conscientious with a meticulous approach to dealing with details
  • Excellent telephone manner
  • Ability to adapt to new systems and challenges and use initiative to gain new skills
  • A flexible approach with an ability to adapt quickly to meet the demands of a busy environment
  • Experience within an outbound call centre is desirable but not essential
  • Self-starter; ability to use initiative and work with the minimum of supervision
  • Ability to adapt to new systems and challenges and use initiative to gain new skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Diagnostic World

Address

58-59 Birmingham Research Park

Vincent Drive

Birmingham

B15 2SQ


Employer's website

http://www.diagnosticworld.co.uk/ (Opens in a new tab)

Employer details

Employer name

Diagnostic World

Address

58-59 Birmingham Research Park

Vincent Drive

Birmingham

B15 2SQ


Employer's website

http://www.diagnosticworld.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Bunmi Oluwoye

hr@diagnosticworld.co.uk

Details

Date posted

09 January 2026

Pay scheme

Other

Salary

£12.21 an hour

Contract

Bank

Working pattern

Flexible working, Home or remote working

Reference number

U0062-26-0001

Job locations

58-59 Birmingham Research Park

Vincent Drive

Birmingham

B15 2SQ


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