Job summary
gtd healthcare is one of the largest NHS commissioned Primary and Urgent care providers in North West England, we have an excellent opportunity for a Care Co-ordinator role to support our urgent care services at Royal Preston Hospital and Chorley Hospital.
With varying shift patterns available 24/7, we have full time & part time roles available with enhanced pay for out of hours working.
As a Care Co-ordinator for gtd healthcare, you will be the first point of contact for health care professionals, patients and patients relatives accessing NHS urgent and non-urgent care services across areas of North West England
Under the direction of the Senior Care Co-ordinator, clinical shift lead and within your team, you will register patients onto the relevant clinical system and direct them to the most appropriate healthcare service/pathway contributing to a 24/7 care co-ordination service.
We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values driven organisation and we are passionate about providing the best possible healthcare for our patients.
Main duties of the job
- To deliver a high quality health care co-ordination service to patients and health care professionals.
- Accurately record on a range of clinical systems all relevant data for each contact and direct appropriately.
- Undertake the booking of appointments across a number of health care services.
- Liaise with the Senior Care Co-ordinator and clinical shift lead regarding any operational issues affecting the flow of patients and ensure excessive waiting times do not occur.
- Coordinate the arrangement of any follow-up care as directed by the senior care coordinator or clinical team.
- Liaise with the multi-disciplinary team to ensure the smooth running of the service.
- Liaise with NHS 111 service regarding patients who are out of area, duplicate calls or incomplete information.
For further details, please refer to the attached job description.
About us
At gtd healthcare, we do things differently. Our not-for-profit ethos and commitment to innovation offers patients the best experience possible and a unique opportunity to transform services.
We are committed to developing and supporting our people to achieve their career aspirations while making a positive impact on patients and the wider community. Our values drive everything we do, with our people at the heart of delivering the best possible healthcare.
Benefits package
As an employee of gtd healthcare, you will be able to take advantage of our benefits package, including:
- working for a values-led organisation;
- Real living wage employer;
- supporter of the Greater Manchester Good Employment Charter;
- access to Stream, which provides flexible, on-demand access to stream your pay during the month;
- salary sacrifice car benefit scheme;
- 30 days annual leave, rising to 32 after five years of continuous service;
- flexible pension benefits, including NHS pension scheme;
- flexible working hours and policies;
- family friendly and carer policies;
- opportunities to apply for innovation and quality awards;
- access to gtd healthcare wellbeing initiatives;
- opportunity to become part of an employee owned organisation;
- gtd healthcare social and fun activities;
- cycle to work scheme;
- eyesight vouchers;
- NHS staff discounts, a free Blue Light Card and Health Service Discounts;
- access to an employee assistance programme.
Job description
Job responsibilities
Key duties and responsibilities include:
- To deliver a high quality care co-ordination service to patients and health care professionals.
- Accurately record on a range of clinical systems all relevant data for each contact and direct appropriately.
- Where demographics are incomplete, complete all necessary checks e.g. NHS Spine to ensure most up-to-date records are available.
- Undertake the booking of appointments across a number of services in line with agreed timescales.
- Provide a first class reception service, ensuring a professional meet and greet, efficient registration and onward referral to the relevant area/service.
- Liaise with the senior care co-ordinator and clinical shift lead regarding any operational issues affecting the flow of patients and ensure excessive waiting times do not occur.
- Follow the failed encounter procedure for all patients that did not attend (DNA) for a face-to-face assessment.
- Coordinate the arrangement of any follow-up care as directed by the senior care co-ordinator or clinical team.
- Liaise with the multi-disciplinary team to ensure the smooth running of the service.
- Liaise with NHS 111 service regarding patients who are out of area, duplicate calls or incomplete information.
- Ensure all equipment and medication is checked at the start and end of shift and report any discrepancies to the senior care co-ordinator.
- Facilitate the transfer of electronic data both internally and externally ensuring that information governance rules are followed at all times.
- Have a full understanding of the clerical backup system to facilitate the smooth transaction from a computer based system to a paper based system.
- Fully comply with the Complaints Policy ensuring all informal and formal complaints and incidents are documented and the process is explained to patients.
- Responsible for undertaking administration duties within the service.
- Ensure regular attendance at operational meetings.
- All training deemed as mandatory to be completed within the specified time frames.
- Perform any tasks as requested that are within the boundaries of the role.
- Ensure that all gtd healthcare policies and procedures form the basis of all decision making.
Other duties:
Any other duties, as agreed with the line manager to meet the needs of the organisation. This may include travel to other sites within the organisation.
Job description
Job responsibilities
Key duties and responsibilities include:
- To deliver a high quality care co-ordination service to patients and health care professionals.
- Accurately record on a range of clinical systems all relevant data for each contact and direct appropriately.
- Where demographics are incomplete, complete all necessary checks e.g. NHS Spine to ensure most up-to-date records are available.
- Undertake the booking of appointments across a number of services in line with agreed timescales.
- Provide a first class reception service, ensuring a professional meet and greet, efficient registration and onward referral to the relevant area/service.
- Liaise with the senior care co-ordinator and clinical shift lead regarding any operational issues affecting the flow of patients and ensure excessive waiting times do not occur.
- Follow the failed encounter procedure for all patients that did not attend (DNA) for a face-to-face assessment.
- Coordinate the arrangement of any follow-up care as directed by the senior care co-ordinator or clinical team.
- Liaise with the multi-disciplinary team to ensure the smooth running of the service.
- Liaise with NHS 111 service regarding patients who are out of area, duplicate calls or incomplete information.
- Ensure all equipment and medication is checked at the start and end of shift and report any discrepancies to the senior care co-ordinator.
- Facilitate the transfer of electronic data both internally and externally ensuring that information governance rules are followed at all times.
- Have a full understanding of the clerical backup system to facilitate the smooth transaction from a computer based system to a paper based system.
- Fully comply with the Complaints Policy ensuring all informal and formal complaints and incidents are documented and the process is explained to patients.
- Responsible for undertaking administration duties within the service.
- Ensure regular attendance at operational meetings.
- All training deemed as mandatory to be completed within the specified time frames.
- Perform any tasks as requested that are within the boundaries of the role.
- Ensure that all gtd healthcare policies and procedures form the basis of all decision making.
Other duties:
Any other duties, as agreed with the line manager to meet the needs of the organisation. This may include travel to other sites within the organisation.
Person Specification
Qualifications
Essential
- Good standard of education.
Desirable
- NVQ Level 2 in Health Care.
Experience
Essential
- At least one years experience of reception or call handling duties.
- Excellent telephone manner.
- Evidence of working to defined policies and procedures.
- Experience of using a computer.
- Experience of a busy telephone answering environment.
- Experience of working with the public.
Desirable
- Experience of liaising with multidisciplinary agencies.
- Primary care experience.
Skills and Attributes
Essential
- Excellent organisation skills.
- Ability to communicate effectively within a multi-disciplinary environment.
- Commitment to training, attendance at meetings and ongoing development.
- Ability to work as part of a team.
- Ability to work on own initiative.
- Ability to maintain confidentiality.
- Polite, friendly, pleasant telephone manner.
- Able to work under pressure / meet deadlines.
Desirable
- Knowledge of working for the NHS.
Person Specification
Qualifications
Essential
- Good standard of education.
Desirable
- NVQ Level 2 in Health Care.
Experience
Essential
- At least one years experience of reception or call handling duties.
- Excellent telephone manner.
- Evidence of working to defined policies and procedures.
- Experience of using a computer.
- Experience of a busy telephone answering environment.
- Experience of working with the public.
Desirable
- Experience of liaising with multidisciplinary agencies.
- Primary care experience.
Skills and Attributes
Essential
- Excellent organisation skills.
- Ability to communicate effectively within a multi-disciplinary environment.
- Commitment to training, attendance at meetings and ongoing development.
- Ability to work as part of a team.
- Ability to work on own initiative.
- Ability to maintain confidentiality.
- Polite, friendly, pleasant telephone manner.
- Able to work under pressure / meet deadlines.
Desirable
- Knowledge of working for the NHS.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
