Job summary
gtd healthcare is one of the largest NHS commissioned Primary and Urgent care providers in North West England. Based in Denton, Manchester, we have an excellent opportunity for a Receptionist to come onboard on a part time basis.
As a Receptionist, you will provide effective and efficient reception and administrative services for the service in a professional and courteous manner. You will ensure reception and administrative duties are carried out within gtd healthcare and service guidelines and policies.
We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values driven organisation and we are passionate about providing the best possible healthcare for our patients.
The hours or work for this post are 25 hours per week, Monday to Friday from 12:30 until 17:30.
Main duties of the job
- Greet and welcome visitors in a professional and friendly manner.
- Direct visitors to the appropriate department or personnel.
- Maintain the reception area to ensure it is tidy and presentable.
- Issue visitor passes and maintain visitor logs.
- Answer, screen, and forward incoming phone calls.
- Take and relay messages accurately and promptly.
- Respond to general inquiries via phone, email, or in person.
- Manage the main office email account.
- Provide administrative support to management and departments.
- Schedule appointments and manage meeting room bookings.
- Assist with preparing documents, reports, and correspondence.
- Handle incoming and outgoing mail and courier services.
- Coordinate internal communication between departments.
- Monitor and order office supplies when needed.
- Assist with organizing company events or meetings.
- Liaise with vendors, clients, and service providers.
- Maintain records of visitors, calls, and office activities.
- Update contact lists and company directories.
- Perform basic data entry and filing tasks.
For further details, please refer to the attached job description.
About us
At gtd healthcare, we do things differently. Our not-for-profit ethos and commitment to innovation offers patients the best experience possible and a unique opportunity to transform services.
We are committed to developing and supporting our people to achieve their career aspirations while making a positive impact on patients and the wider community. Our values drive everything we do, with our people at the heart of delivering the best possible healthcare.
Benefits package
As an employee of gtd healthcare, you will be able to take advantage of our benefits package, including:
- working for a values-led organisation;
- Real living wage employer;
- supporter of the Greater Manchester Good Employment Charter;
- access to Stream, which provides flexible, on-demand access to stream your pay during the month;
- salary sacrifice car benefit scheme;
- 30 days annual leave, rising to 32 after five years of continuous service;
- flexible pension benefits, including NHS pension scheme;
- flexible working hours and policies;
- family friendly and carer policies;
- opportunities to apply for innovation and quality awards;
- access to gtd healthcare wellbeing initiatives;
- opportunity to become part of an employee owned organisation;
- gtd healthcare social and fun activities;
- cycle to work scheme;
- eyesight vouchers;
- NHS staff discounts, a free Blue Light Card and Health Service Discounts;
- access to an employee assistance programme.
Job description
Job responsibilities
Key Duties and Responsibilities Include:
Front Desk Management
- Greet and welcome visitors in a professional and friendly manner.
- Direct visitors to the appropriate department or personnel.
- Maintain the reception area to ensure it is tidy and presentable.
- Issue visitor passes and maintain visitor logs.
Telephone & Communication Handling
- Answer, screen, and forward incoming phone calls.
- Take and relay messages accurately and promptly.
- Respond to general inquiries via phone, email, or in person.
- Manage the main office email account.
Administrative Support
- Provide administrative support to management and departments.
- Schedule appointments and manage meeting room bookings.
- Assist with preparing documents, reports, and correspondence.
- Handle incoming and outgoing mail and courier services.
Office Coordination
- Coordinate internal communication between departments.
- Monitor and order office supplies when needed.
- Assist with organizing company events or meetings.
- Liaise with vendors, clients, and service providers.
Record Keeping & Data Entry
- Maintain records of visitors, calls, and office activities.
- Update contact lists and company directories.
- Perform basic data entry and filing tasks.
Security & Compliance
- Monitor access to the office premises.
- Follow company security procedures.
- Report suspicious activity or safety concerns.
Customer Service Excellence
- Maintain a positive, helpful, and professional attitude.
- Handle complaints or concerns appropriately.
- Ensure a high level of customer satisfaction.
Other Duties:
- Any other duties, as agreed with the line manager, to meet the needs of the organisation. This may include travel to other sites within the organisation.
Job description
Job responsibilities
Key Duties and Responsibilities Include:
Front Desk Management
- Greet and welcome visitors in a professional and friendly manner.
- Direct visitors to the appropriate department or personnel.
- Maintain the reception area to ensure it is tidy and presentable.
- Issue visitor passes and maintain visitor logs.
Telephone & Communication Handling
- Answer, screen, and forward incoming phone calls.
- Take and relay messages accurately and promptly.
- Respond to general inquiries via phone, email, or in person.
- Manage the main office email account.
Administrative Support
- Provide administrative support to management and departments.
- Schedule appointments and manage meeting room bookings.
- Assist with preparing documents, reports, and correspondence.
- Handle incoming and outgoing mail and courier services.
Office Coordination
- Coordinate internal communication between departments.
- Monitor and order office supplies when needed.
- Assist with organizing company events or meetings.
- Liaise with vendors, clients, and service providers.
Record Keeping & Data Entry
- Maintain records of visitors, calls, and office activities.
- Update contact lists and company directories.
- Perform basic data entry and filing tasks.
Security & Compliance
- Monitor access to the office premises.
- Follow company security procedures.
- Report suspicious activity or safety concerns.
Customer Service Excellence
- Maintain a positive, helpful, and professional attitude.
- Handle complaints or concerns appropriately.
- Ensure a high level of customer satisfaction.
Other Duties:
- Any other duties, as agreed with the line manager, to meet the needs of the organisation. This may include travel to other sites within the organisation.
Person Specification
Experience
Essential
- Working in a busy reception environment.
- Reception & clerical duties.
- Using Microsoft applications.
- Using a computerised booking in system.
- Dealing with the visitors
- Working in a busy telephone answering environment.
- Working as part of a team.
Desirable
- Working in an NHS service.
Qualifications
Essential
- Good standard of secondary education.
- Demonstrable commitment to professional development.
Desirable
- IT/ Word processing qualification.
Skills and Attributes
Essential
- Excellent organisational skills.
- Excellent communication skills verbal and written.
- Excellent customer service skills.
- Polite, pleasant & professional interpersonal manner, both on the telephone and in person.
- Able to work effectively as part of a team.
- Able to work on own initiative & problem solve within own area of work.
- An understanding, acceptance & adherence to the need for strict confidentiality.
- Able to work without direct supervision and determine own work priorities.
- Able to work under pressure.
- Able to liaise effectively with a range of Individuals / services within the Practice, within gtd healthcare and externally.
- Good standard of IT/word processing skills.
- Able to maintain an accurate and thorough approach to work.
- Able to work to set standards, policies & procedures.
- Interest & aptitude for learning new skills.
- Willingness to actively engage in appraisal, personal development and training.
- Awareness of diversity issues & able to work in a non-discriminatory manner.
- Flexible approach to undertaking a wide variety of tasks.
- Flexible approach to working hours, willingness to work anti-social hours, shifts, cover at other Practices etc.
Person Specification
Experience
Essential
- Working in a busy reception environment.
- Reception & clerical duties.
- Using Microsoft applications.
- Using a computerised booking in system.
- Dealing with the visitors
- Working in a busy telephone answering environment.
- Working as part of a team.
Desirable
- Working in an NHS service.
Qualifications
Essential
- Good standard of secondary education.
- Demonstrable commitment to professional development.
Desirable
- IT/ Word processing qualification.
Skills and Attributes
Essential
- Excellent organisational skills.
- Excellent communication skills verbal and written.
- Excellent customer service skills.
- Polite, pleasant & professional interpersonal manner, both on the telephone and in person.
- Able to work effectively as part of a team.
- Able to work on own initiative & problem solve within own area of work.
- An understanding, acceptance & adherence to the need for strict confidentiality.
- Able to work without direct supervision and determine own work priorities.
- Able to work under pressure.
- Able to liaise effectively with a range of Individuals / services within the Practice, within gtd healthcare and externally.
- Good standard of IT/word processing skills.
- Able to maintain an accurate and thorough approach to work.
- Able to work to set standards, policies & procedures.
- Interest & aptitude for learning new skills.
- Willingness to actively engage in appraisal, personal development and training.
- Awareness of diversity issues & able to work in a non-discriminatory manner.
- Flexible approach to undertaking a wide variety of tasks.
- Flexible approach to working hours, willingness to work anti-social hours, shifts, cover at other Practices etc.
