Head of Specialist Services Greater Manchester

Job description

Job responsibilities

gtd healthcare is a £49m turnover organisation providing healthcare across the North West of England. We deliver a diverse and extensive range of primary, urgent and specialist care, within GP practices, hospital settings and in community, all developed around our strong values base. We believe this scale offers enormous opportunities to deliver high quality care across a large geographic footprint and population, pioneer new digital innovations and creates a best in class sustainable out of hospital care models for the future. We are proudly not-for-profit and have a have deep commitment to not only providing the best care possible but also creating maximum social value through work with communities, patients, staff and other stakeholders.

We have recently enhanced our operational leadership structure and are looking to appoint a Head of Specialist Services to lead, oversee and develop our Specialist Service portfolio.

Specialist Services are defined for the purpose of this job description as those that sit outside of the usual scope of gtd healthcare primary care and urgent care services, require specific additional skills and capabilities to deliver and can be best delivered as discrete services outside of the staffing and operational structures within localities or other services.

We currently directly provide a range of specialist services across the North West that support specific communities and are designed and delivered to offer bespoke care to patients and for commissioners with unique needs. These currently comprise being the prime provider of migrant healthcare services across Greater Manchester, latent Tuberculosis infection screening, community response and vaccination provision, an acute visiting service and 2 hour response service across South Sefton, Southport and Formby.

The Specialist Services portfolio represents an exciting area of organisational growth, providing substantial scope for innovation and service development. The Head of Service will work to creatively develop and tailor services to meet commissioners requirements taking into account the needs of the population and financial envelope.

Job summary

The role will provide operational and service development leadership across all localities in the delivery of gtds portfolio of specialist services. The current budget for specialist services is £2.3m.

The Head of Specialist Services, with support from gtd clinical leadership, will ensure that services within the specialist services portfolio deliver care that meet the highest quality and performance standards.

The Head of Service will work with the inhouse gtd Academy to identify and address training and development gaps to ensure service staff have the requisite knowledge and skills to meet the needs of specialist services.

The role carries delegated responsibility for operational performance of all gtd healthcare services within scope, together with leading the development and delivery of new such services across the organisation, and driving transformation of these services in support of our ambitious QuEST - Quality, Excellence and Strategic Transformation, programme.

The postholder will be the lead senior officer working with the Transformation Office and other colleagues to grow our specialist services portfolio, across the organisation and work with partners and commissioners at a local, regional and national level.

You will embody the values and corporate personality of gtd healthcare to help ensure that these are understood by all, and lived by staff across all our specialist services; we:

• put patients first;
• look after our people;
• give great quality care;
• lead the way in transforming patient care;
• contribute towards the wellbeing of our local communities.

Key duties and responsibilities include:

Lead the operational teams within specialist service with compassion, integrity, energy and resilience.

Responsibility to deliver contracted performance and quality standards.

Work alongside other operational and locality staff to ensure there is clarity of accountability for staff and commissioners.

Act as CQC registered manager for services within scope of specialist services that require CQC registration in their own right.

Develop highly effective relationships with all stakeholders both inside the organisation and with all local, regional and national partners.

Responsibility for managing the associated service budgets, delivery of cost efficiency schemes under the organisational Business Improvement Project, and support discussions around contracting arrangements.

Lead development of new (or extended) service discussions in relation to specialist services, including leading and supporting new business tender submissions

Attend and participate in monthly operational committee and performance review meetings to interrogate operational service delivery.

Line management of operational staff as required

Work hard in collaboration with other Heads of Service to ensure zero territoriality in delivering services that span localities

Work alongside the corporate affairs team to ensure there is a good understanding and awareness of specialist services across gtd.

Work closely with the Transformation Office to identify and develop business opportunities for new specialist services.

Ensure close links with gtd Academy to explore opportunities for staff skills development to support specialist services

Provide visible and credible leadership to the specialist services.

Ensure compliance with gtd healthcare policies by all gtd staff working in specialist services.

As many aspects of services overlap, work closely as part of a wider gtd healthcare senior operational leadership team to ensure consistent outcomes are achieved, best practice is shared and collective resources are exploited.

Work closely with all central gtd teams to ensure consistency of standards and outcomes across the organisation

Act as the CQC registered manager for services within the locality (with the exception of gtd GMS GP Practices).

Drive forward local innovation and service developments in order to continually improve clinical quality and safety, patient experience, efficiency and performance.

Respond timely and effectively to approaches by external stakeholders and partners which may require establishment of rapid services and support

Embrace the gtd way, ensuring our core values are reflected in all aspects of business interactions.

Develop effective networking internally and externally to share good practice

Give assurance internally and externally of the ability to safely align, resource, deliver and review specialist services against the most up to date guidance available updating organisational guidance timely

Work as part of the gtd healthcare senior manager on-call rota.

Be able to travel extensively across the organisation in order to provide effective leadership through;

• Gaining a deep understanding of in-scope service services
• Being highly visible to staff
• Developing credibility across all stakeholders.

Other duties:

Any other duties, as agreed with the line manager to meet the needs of the organisation and support services. This may include travel to other sites within the organisation.

Safeguarding:

The post holder will ensure that the policy and legislation relating to child protection and safeguarding of Children, young people and vulnerable adults are adhered to. It is the responsibility of all staff to be aware of their individual responsibilities and to report any concerns to the identified person within your department/division or area of responsibility.

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent.

Desirable

• Post graduate qualification or training.

Experience

Essential

• Experience of working in an operational service environment.
• Experience of establishment and maintenance of standards.
• Experience leading multi-disciplinary teams delivering complex services.
• Experience of maximising people performance.
• Knowledge of recruitment and innovative workforce solutions.
• Experience of service delivery and improvement.
• Experience of performance monitoring and management.
• Knowledge of financial planning, and experience of budget management and resource allocation.
• Experience of establishment and maintenance of standards.

Desirable

• Experience in equality, diversity and inclusion and cultural competence.
• An understanding of Trauma informed practice approach.
• Experience of staff management and implementation of HR functions.

Skills and attributes

Essential

• Strong interpersonal skills, comfortable liaising with colleagues and stakeholders at all levels of seniority and professional background.
• Highly effective communicator.
• Collaborative and decisive.
• Good IT skills.
• Effective problem solving.
• Ability to lead and bring the best out in all team members.
• Approachable, trustworthy, reliable and responsive.
• Ability to meet deadlines.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gtd Healthcare

Address

New Century House

Progress Way Off Windmill Lane

Denton

Manchester

M34 2GP

Employer's website

https://www.gtdhealthcare.co.uk/ (Opens in a new tab)